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Facilities
Property facilities
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Garden
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Pets allowed
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Lift / Elevator
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Safety deposit box
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Bar
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Tour desk
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Diving
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Massage services
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Snorkelling
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Spa/wellness center
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Currency exchange
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Babysitting/child services
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Private parking
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Outdoor pool
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Snack bar
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Lockers
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Pool with view
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Water sport facilities on site
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Private beach area
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Kids' club
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Sun loungers or beach chairs
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Pet bowls
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Pet basket
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Amenities and Services
Indulge in the luxury of an outdoor swimming pool, a fitness center, and a private beach area. Enjoy delectable meals at the restaurant and unwind with drinks at the bar.
Comfortable and Stylish Rooms
Relax in air-conditioned rooms with free WiFi, private bathrooms, and balconies offering garden views. Each room is equipped with a safety deposit box for your convenience.
Convenient Location and Accessibility
Located just 1.4 km from Caletita Beach and 3 km from Cozumel International Airport, our resort offers easy access to nearby attractions. The attentive staff at the reception desk ensures a seamless stay for all guests.
Experience the epitome of luxury and comfort at Cozumel Hotel & Resort TM by Wyndham All Inclusive. Book your stay now for an unforgettable experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children ages 1 and older are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
La ubicación, está muy cerca del puerto para tomar el ferry y tiene incluído el snorkel
Cierran muy temprano las actividades y el día de tu llegada ya no puedes disfrutar de muchas cosas
The facilities are adequate, not very modern but clean and in good condition
Buffet somewhat repetitive
Location, staff
Absolutely NO WiFi connectivity in my room
Je suis extrêmement déçu par mon séjour dans cet hôtel.
Les chambres sont loin d’être à la hauteur des standards attendus pour un établissement proposant une formule tout inclus à ce niveau de prix. Elles sont inconfortables, très mal insonorisées, et la baignoire ne retient même pas l’eau à cause d’un bouchon défectueux. À cela s’ajoutent des travaux bruyants avec perceuses en pleine journée, y compris pendant les heures de repos, ce qui est totalement inacceptable pour des vacanciers venus se détendre.
Le service est également très inégal. Si certains membres du personnel se distinguent par leur professionnalisme et leur gentillesse, notamment Cornelio, Roger, Gustavo et Joël, d’autres donnent malheureusement l’impression de ne pas avoir envie de travailler et manquent clairement de sens du service. Heureusement, l’équipe d’animation relève le niveau grâce à son dynamisme et sa bonne humeur.
La restauration est un autre point noir de cet établissement. Les repas sont répétitifs, peu variés et particulièrement décevants pour un hôtel situé en bord de mer. Il est incompréhensible de ne pratiquement jamais voir de crevettes au menu et de n’avoir comme unique choix de poisson que du tilapia.
Compte tenu du tarif élevé payé pour ce séjour tout inclus, le rapport qualité-prix est très mauvais. Les prestations ne sont absolument pas à la hauteur des attentes ni des promesses affichées.
Je ne reviendrai pas et je ne recommanderai pas cet hôtel.
A simpatia, disponibilidade e profissionalismo de toda a equipa fizeram-nos sentir verdadeiramente bem-vindos durante toda a estadia. A qualidade e variedade da comida também superaram as nossas expectativas, contribuindo para uma experiência muito positiva.
Beautiful views of the water.
Our family ended up staying for one night on a weekday after a flight delay at CZM. The hotel was way too low key for us. Unless you are a diver, there is really nothing to do here. No beach, the pool was under maintenance but they got some time in, there was a movie night in the pool area that utilized a regular sized fuzzy TV instead of a large screen, very small buffet, extremely quiet, older crowd. I never saw any activities happeningand, the rooms could not have been more basic, and the bathrooms were very dated
. It worked for one night, but we were happy to get in and get out. Perhaps all activities are on the weekends...
El túnel que te guía a la Playa , super de lujo me encanta
Quiza la comida, no habia mucha variedad pero si estaba rico
Gute Lage mit privatem Strand
Bei der Anreise wurde die Zimmerkaution auf der Kreditkarte geblockt und trotz mehrfacher Aufforderung nicht wieder freigegeben.
La alberca y la playa
Todo ok
Le tunnel pour rejoindre le restaurant et la plage sans traverser la route.
Le snorkel devant l'hôtel, avec l'entrée dans un bassin facile d'accès pour les enfants.
Le confort général de l'hôtel.
Le prix très correct pour la prestation (en période vasse)
La salle de bain pleine d'eau après les douches
Le manque de serveur dans les bars (même s'il y avait peu de clients)
Le sol glissant quand il est mouillé
We loved it
Nothing
Emplacement de choix pour être récupéré par les bateaux de plongée. L’accès privé à la baignade en mer. La zone de détente avec transat. La vue du restaurant. Le petit déjeuner buffet. La proximité à 20min à pied du centre.
- quiet location
- Friendly staff
- good selection of foods at the buffet
- close to supermarkets (5 min walk)
- The city center is within a 15-minute walk
- free bike rental
- no sandy beach
Muy bonitas instalaciones, muy limpio
El personal muy mala atención, hasta molestos para atendernos, es incómodo eso, y se veía la diferencia con el trato a los extranjeros, la verdad esa parte esta muy mal, no creo volver, lastima del hotel tan bonito 😞
Large pool area, happy and attentive staff. Didn't expect I would be enjoying the hammock in the room as much as I did. Good value if you spend most of your time diving and for the couple of nights we were there, my family seemed to enjoy the facilities during the day when there were only a handful of guests.
Rooms definitely show their age, food was so-so. I didn't understand the restaurant system (first time AI stay in Mexico), reception should have picked up on that and given more explanations or materials.
La atención del personal muy amable y las instalaciones del hotel son muy bonitas y las habitaciones confortables.
Me encantó la hamaca en mi habitación.
Y q atendieron mi petición de estar en planta baja
Me gustó mucho, la verdad la relación calidad-precio excelente y la atención del personal muy buena
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