Sena Boutique Hotel & Travel

Hotels
9 (2856 reviews)
20 Phố Hàng Hòm , Hanoi , VN

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Noise from thin walls
Limited elevator access
Old facilities

Categories

Cleanliness
8.25
There are mentions of noise and thin walls which can affect perceived cleanliness.
Service
9.75
Overall sentiment highlights very friendly and helpful staff in multiple reviews.
Location
9.75
Many reviews remark on the excellent location in the heart of the city.
Room Quality
8.75
Rooms are often described as nice and spacious, with some upgrades noted.
Amenities
8.25
Some reviews suggest basic amenities or lack thereof.
Value for Money
8.75
While there are mentions of it being pricey, the overall experience suggests good value.
Food and Beverage
9.25
Multiple positive mentions regarding breakfast and food options.
Overall Experience
9.25
Overall, guests express a very positive experience with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:22

Property Description

Luxurious Accommodation
Indulge in our allergy-free rooms with modern amenities, ensuring a comfortable stay. Enjoy city views and premium bed linen in select rooms.

Convenient Services
From concierge assistance to currency exchange, our 24-hour front desk is here to cater to all your needs. Make use of our tour desk to explore Hanoi effortlessly.

Delicious Dining Options
Start your day with a delicious breakfast spread offering buffet, à la carte, and continental choices. Unwind at our on-site restaurant and savor delectable dishes in a cozy setting.

Experience luxury and convenience at Sena Boutique Hotel & Travel. Book now for a memorable stay in Hanoi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 2856 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
M
Marta • couple • pl
4
Pros:

Przyjazny personel. Dobre śniadanie z szerokim wyborem opcji z menu.

Cons:

Ogromne rozczarowanie. Pokój na żywo wygląda zupełnie inaczej niż na zdjęciach i wszędzie jest brudno. Łazienka w opłakanym stanie: zepsute mocowanie słuchawki prysznicowej, woda zalewająca całą podłogę. Do tego „widok” z okna wprost na okno i pokój obok, w odległości metra.
Zupełnie nic się nie zgadzało z tym co jest w ofercie.

2026-10-31 • via Nuitee
M
Miklós • family_with_children • hu
8
2026-10-31 • via Nuitee
T
Te-sha • couple • gb
10
Pros:

the staff were incredibly friendly and consistently helpful - absolutely cannot fault the service. Hanna and Linna tended to us at reception, and the man who helped with our luggage was very good.

2026-10-31 • via Nuitee
S
Stephanie • family_with_children • gb
10
2026-10-30 • via Nuitee
C
Cameron • couple • gb
10
Comfy, top location, great staff
Pros:

Amazing place, fantastic and incredibly friendly staff, hanna on the front desk is great. Rooms are spacious and comfortable

Cons:

Not applicable

2026-10-30 • via Nuitee
V
Van-Anh • family_with_children • gb
8
2026-10-30 • via Nuitee
C
Cameron • couple • gb
10
Comfortable, great location, amazing staff
Pros:

This property is great, the staff are amazing especially Hanna on the front desk. The room was very spacious and comfortable in a great location.

Cons:

No complaints

2026-10-30 • via Nuitee
J
Jean-Marc CAYROLLE • family_with_children • hk
7
Pros:

Hotel location, room size and breakfast were very good

Cons:

WiFi connection into the bedroom was weak and unstable. TV program was not working.

2026-10-29 • via Nuitee
B
beatrice • extended_group • it
7
2026-10-29 • via Nuitee
R
Robinshon • couple • nz
7
Pros:

Centrally located and great staff.

Cons:

Curtains and furnishings in room were very dusty.

2026-10-28 • via Nuitee
D
Daniel • extended_group • es
9
Un buen sitio donde quedarse para conocer Hanoi
Pros:

El desayuno magnifico

2026-10-28 • via Nuitee
R
Rabin • family_with_children • au
9
Amazing Breakfast, good location and awesome staff
Pros:

Great option of food were provided and we could even order from the Menu on top of the Buffet

Cons:

The WiFi was bit slover on the Level 2 didnt even connected to the TV

2026-10-28 • via Nuitee
I
Ivan • couple • es
7
2026-10-28 • via Nuitee
M
Marionjj • couple • nl
8
Pros:

Vriendelijk personeel, de locatie is top en over het ontbijt hadden we ook niks te klagen.

Cons:

De foto's op booking zijn allemaal niet van de kamer die wij hadden. Misschien zijn deze foto's van het zusterhotel aan de overkant van de straat.

2026-10-28 • via Nuitee
S
Simona • couple • mk
6
2026-10-27 • via Nuitee
H
Heather • couple • au
9
Hanoi
Pros:

Location was fantastic. Staff were friendly, helpful and speak good English. Breakfast was good with fresh cooked eggs, pho, pancakes.

Cons:

The cleaning could be better, we stayed 10 nights and bed sheets only got changed on our last night, which was a bit silly. Should have been changed mid way thru our stay. But for the price its a good hotel

2026-10-27 • via Nuitee
D
DIANA ELIZA • couple • ae
10
2026-10-27 • via Nuitee
N
Ngọc Liến • extended_group • vn
10
2026-10-26 • via Nuitee
D
David • couple • cz
7
Good hotel, Amazing staff
Pros:

The hotel is right in the Old Quarter, which is a big plus. All the staff members are extremely kind and helpful. Immediately upon arrival, they took care of our luggage and gave us local tips. Breakfast is great, with a large buffet selection plus the option to order additional dishes. We had a room on the 7th floor, though the elevator only goes to the 6th.

Cons:

Overall, the hotel is a bit outdated, and the room could have been cleaner (dirty curtains, hair behind the bed). There were also ants in the room. The hotel offered us currency exchange upon arrival, but we later realized it wasn't a good rate.

2026-10-26 • via Nuitee
S
Sára • couple • hu
10
2026-10-25 • via Nuitee