Sunway Sanctuary - Seniors Hotel & Residences

Hotels
•
Sunway Hotels & Resorts
9 (78 reviews)
5 Jalan Lagoon Selatan , Subang Jaya , my

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Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Good staff
Clean facilities
Amenities like pools
Cons:
Lack of food variety
Noisy aircon
Rooms resemble hospital rooms

Categories

Cleanliness
8.75
Some guests mentioned that the hotel feels like a hospital, impacting the overall perception of cleanliness.
Service
9.75
Overall, staff friendliness and helpfulness were positively noted.
Location
8.75
Some confusion about its proximity to attractions, although it is near a mall and services.
Room Quality
8.25
Rooms compared to hospital rooms led to a lack of comfort; needs improvement.
Amenities
9.75
Guests appreciated the pool and overall amenities available.
Value for Money
9.25
Mixed feelings due to additional unexpected costs, but decent value overall.
Food and Beverage
7.75
Breakfast quality and variety brought down the perception of food and beverage.
Overall Experience
9.75
Satisfactory stay with potential improvements noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:37

Property Description

Luxurious Amenities
Experience top-notch concierge services, a fitness centre, sauna, and even karaoke at Sunway Sanctuary - Seniors Hotel & Residences.

Premium Accommodations
Indulge in spacious non-smoking rooms with modern amenities, including flat-screen TVs, air conditioning, and private balconies in select rooms.

Deluxe Dining Options
Start your day with a delicious breakfast spread offering à la carte, continental, and Full English/Irish options, ensuring a delightful culinary experience during your stay.

To book your stay at Sunway Sanctuary - Seniors Hotel & Residences and enjoy these exceptional features, reserve now!

Important information:

At least 1 guest per room must be aged 55 years or older.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 78 reviews
Cleanliness: 8.75
Service: 9.75
Location: 8.75
Room Quality: 8.25
Amenities: 9.75
Value for Money: 9.25
Food and Beverage: 7.75
Overall Experience: 9.75
A
Anni • couple • my
6
Some hits and misses during the stay.
Pros:

Location was great to malls and university; breakfast was decent.

Cons:

1. Housekeeping was not thorough (extended my stay for 6 nights) - amenities and toiletries were not replenished and I had to call for these items, rubbish bin was not emptied on one of the days, fan was not working on the first night and could only be repaired the following morning.
2. Housekeeping doing their rounds could be more considerate of guests who are resting or working in the room from 9am - 1pm. Staff were heard chattering away loudly.
3. Water pressure was a bit weak on 21st floor.

2026-06-06 • via Nuitee
A
Anthony • solo_traveller • my
10
2026-06-06 • via Nuitee
A
Ali MH • solo_traveller • om
10
Sunway Gem Stay
Pros:

The location is amazing, the room is quite large and spotless. It was extremely comfortable we had the best sleep here. It is very quite and cozy. The breakfast venue and variety was good. The facilities like the infinity pool on 15th floor was also amazing. All in all, it is a gem in Sunway.

Cons:

Nothing. Just note that the hotel is actually for seniors. You need to pay attention when booking to not book the seniors residence.

2026-06-04 • via Nuitee
A
Aura • couple • sg
1
2026-06-01 • via Nuitee
E
Emily • solo_traveller • my
8
2026-05-31 • via Nuitee
B
Bibi Rafidah • family_with_children • my
9
Pros:

The convenience of hospital visits and facilities provided

Cons:

The housekeeping staff is too calculative on amenities which are not hospitable and not accommodating to hotel guests who always chooses Sunway Sanctuary as their top pick for stay went going for hospital visits

2026-05-30 • via Nuitee
B
Bibi Rafidah • family_with_children • my
9
Pros:

Next to Sunway Medical Centre for hospital visits

Cons:

No free parking / flat rate fare for inhouse guests and the Housekeeping staff is too calculative when asked for extra amenities like coffee/sugar

2026-05-30 • via Nuitee
M
massruddin • couple • my
9
2026-05-21 • via Nuitee
L
lei • solo_traveller • cn
8
2026-05-16 • via Nuitee
J
John Beng Kiat • solo_traveller • my
5
The place is good only because it's near to a medical centre
Pros:

Location near to Sunway Medical Centre

Cons:

First, we did not notice there is a requirement that one of us need to be at least 55 years old. This requirement ought to be made clear in the first place.

We requested for a room change because we could hear switch flicking early in the morning understandibly because we share the same row of rooms and corridor with elderlies for this is after all an elderly sanctuary. Flicking of switches is common for those suffering from dementia. Our request was turn down. All we wanted was a quiet room to rest after spending a whole day at the hospital. Our stay was for 3 nights.

2026-05-15 • via Nuitee
E
Emely • couple • my
8
2026-05-14 • via Nuitee
H
Husna • solo_traveller • id
10
Pros:

Pelayanan yg luar biasa ramah, awal saya pesan kamar yg executive tetapi di upgrade ke tipe suite tanpa ada biaya tambahan apapun, ke medical centre cuma jalan kaki 5 mebit, lobby hotellgsg terhubung dgn lobby rumah sakit, ini rekomeded banget sih, pengalaman terbaik menginap disini

2026-05-07 • via Nuitee
L
Lee • couple • my
9
2026-05-03 • via Nuitee
L
Lee • couple • my
9
2026-05-03 • via Nuitee
R
Rohaya • couple • my
7
Pros:

Easy access to SunMed

Cons:

If the restaurant could have more workers to clean the tables.. as we hardly get table because it was not clean on time. Thats the only not a good experience

2026-05-02 • via Nuitee
شوقي Shawgi • couple • qa
8
2026-04-23 • via Nuitee
N
Ng • couple • my
9
Pros:

Good services and staff friendly and helpful

2026-02-12 • via Nuitee
R
Rustam • couple • kz
9
Субанх Джая, Малайзия
Pros:

Удобное местоположение. Рядом прекрасная клиника, университеты, торговые центры и прочие заведения. Удобно добраться в любом направлении так как продумана логистика. Прекрасный персонал отеля и медицинского центра. Внимательное и чуткое отношение к клиентам.

2026-01-13 • via Nuitee
N
Nellie • couple • pg
10
Convinient, clean with full apartment amenities
Pros:

Easy access ti Sunway medical centre, clean and accommodates needs for the elderly

2026-01-04 • via Nuitee
Y
Yossapol • solo_traveller • th
9
Pros:

Good stay but the hotel guests are mixed with the elderly residents at breakfast.

Cons:

Hotel cannot issue tax invoice to the guest when aid through Booking.com. Contacted hotel through Booking.com customer services never got responded back from the hotel.

2025-12-25 • via Nuitee