Fraser Suites Shenzhen

Hotels
Fraser Suites
9.1 (744 reviews)
cross of zhenhua Road and Huafu Road, Huaqiang North , Shenzhen , cn

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Spacious apartments
Friendly staff
Cons:
Pool not heated
Limited vegetarian breakfast options

Categories

Cleanliness
9.13
Well maintained and managed hotel, very clean.
Service
9.6
Staff is attentive and helpful, guests commend the front desk service.
Location
9.34
Perfect location next to shopping mall and MRT station.
Room Quality
9.19
Spacious rooms with comfortable beds and well arranged.
Amenities
8.82
Great amenities, a lovely pool but not heated.
Value for Money
8.58
Standard quality for this hotel tier.
Food and Beverage
8.73
Breakfast is excellent but could have more vegetarian options.
Overall Experience
9.4
Guests express a desire to return, indicating high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:31

Property Description

Luxurious Accommodation with Stunning Pool Views

Modern Amenities for a Comfortable Stay
Experience the convenience of free WiFi, fully equipped kitchens, and cable flat-screen TVs in our self-catered units. Unwind in the hot tub or relax in the sauna for the ultimate relaxation during your stay.

Delicious Dining Options and Relaxing Facilities
Start your day with a delightful buffet breakfast offering Asian and American cuisine. Indulge in a variety of dining choices at the on-site restaurant. Take a refreshing dip in the outdoor swimming pool or stroll through the beautiful garden.

Book your stay at Fraser Suites Shenzhen now for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for CNY 280 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 744 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.34
Room Quality: 9.19
Amenities: 8.82
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 9.4
V
Vinh Tai couple de
8
Viel Positives, wenig Negatives. Würde ich wieder buchen
Pros:

Perfekte Lage, schöner Infinity-Pool, Waschtrockner in einer voll ausgestatteten Küche im Zimmer, abwechslungsreiches Frühstück und alles sehr sauber.

Cons:

Ein Trinkglas ist mir beim putzen umgefallen und zerbrochen, dafür wurden 50 RMB berechnet, was ich natürlich ohne Diskussion gezahlt habe, das dünne Glas ist aber höchstens 5 RMB wert, also Vorsicht, alles sehr zerbrechlich in der Küche! Beim Frühstück waren die warmen Gerichte ALLE kalt, die Wärmelampen scheinen nur Deko zu sein. Das WLAN ist sehr schlecht, besser man hat selbst eine Datensim.

2026-05-30 via Nuitee
C
Coralie family_with_children hk
9
Pros:

Location was quite convenient. Not too far from a metro station, with restaurants, a café, and a large park nearby (though the park was closed for construction during our stay). It’s also a great choice for families with young children, as the indoor playground was a welcome escape from the hot and humid weather.
The pool is excellent, offering stunning views and a child‑friendly environment. Towels and slippers are available if needed, and the facilities include a sauna, steam room, and two jacuzzis in the changing area. However, I did notice that some of the tiles at the bottom of the jacuzzis were coming loose.
The rooms are spacious, clean, modern and nicely decorated. There is everything you need in the kitchen, and there is even a washing machine and laundry detergent you can use for free in the room.
Most of the staff were very nice and helpful, and some of them can speak English.
The breakfast buffet was great, offering a mix of Chinese and Western dishes. There were noodle and egg stations, freshly made waffles, and the selection varied slightly each morning.
We had dinner at the restaurant on the 18F, service was good and the food was tasty. The lady manager kindly took the time to show me how to use 美团 to access a discount, since I was unable to claim the hotel’s 26% WeChat offer due to technical issues. The pizzas are handmade, and you can even see the chef preparing them in the building opposite the restaurant.
Guests receive vouchers for complimentary drinks at reception upon arrival, which is a nice welcome gesture. They even gave one to my husband who was only dropping us off and not staying at the hotel.

Cons:

- I had some issues with the lifeguards at the swimming pool. While I was swimming with my toddler, the lifeguards removed my belongings from a locker I had locked a little bit earlier. They repacked my clothes (including my underwear) into my bag and returned it to me, explaining that I was not allowed to take the locker key because the lockers were not private. This was confusing, as it was the first time I encountered such a rule, and there were plenty of other lockers available. In fact, I was the only person using the swimming pool at that time. I asked why keys were provided if guests were not supposed to lock the lockers, and raised concerns about the safety of personal belongings. The lifeguards said they had been searching for the key for a long time and needed to open the locker to clean it. They made it sound as though I had been keeping the key for days and was the reason they could not locate it, even though I had only arrived at the hotel the afternoon before and had been using the locker since 10:30 a.m. that morning. I had only been swimming for about 30 minutes when they returned my bag.
Communication was quite difficult, as the lifeguards did not speak English. I asked if they could call someone who did, to make communication easier and faster, but unfortunately they were unable to locate anyone. I had to rely on Google Translate while supervising my toddler, which made the situation even more stressful.
- The fridge in my room had a strong durian smell, which transferred to the food I stored inside. I understand durian has a very persistent odor, but perhaps guests should be advised not to store it in the fridge, or the fridge should be deep cleaned afterward to prevent this issue.
- The bottle of conditioner was empty in my shower. I called guest services to request a refill, and they assured me they would let the cleaning staff know and that it would be refilled.

2026-05-29 via Nuitee
H
HOCK BENG family_with_children sg
9
2026-05-29 via Nuitee
S
Siham couple fr
10
Séjour incroyable
Pros:

Super hotel haut de gamme avec un bon rapport qualité prix, les services sont excellent et les chambres sont magnifiques. La piscine aussi est un vrai atout.

2026-05-29 via Nuitee
H
HOCK BENG family_with_children sg
9
2026-05-29 via Nuitee
M
Mimi couple us
10
Amazing service, comfortable stay, and I would definitely come back again!
Pros:

This was my second time staying here and I had another great experience! I was even given the same room number as my previous stay, which made it feel extra special and comfortable. The staff were incredibly patient, kind, and helpful throughout my stay. They also went out of their way to help me locate my Taobao packages that I had shipped to the hotel in advance. I really appreciated their effort and hospitality.

Cons:

Honestly, I had a very pleasant stay and didn’t have any complaints.

2026-05-28 via Nuitee
R
Ruben solo_traveller es
10
2026-05-28 via Nuitee
C
Claudio couple sg
8
Good accommodation for a quick visit in the electronic district.
Pros:

Location was good. Room ver comfortable. Breakfast was also good and facilities like gym and pool looked fair even though we had no time to use.

Cons:

Wi-Fi was actually very poor !

2026-05-28 via Nuitee
J
Jennifer extended_group fr
9
Pros:

The rooms are big enough
The staff is exceptional

2026-05-28 via Nuitee
M
Muhammet couple tr
10
Cons:

Resepsiyondaki çalışanlar çok kibirler

2026-05-27 via Nuitee
R
rafael couple es
9
Pros:

Piscina y personal

2026-05-25 via Nuitee
R
Roman couple ru
10
Pros:

Отличный апарт-отель за свои деньги.
Хорошее месторасположение,рядом магазины,торговые центры,метро.

Cons:

Все понравилось.

2026-05-25 via Nuitee
L
Licia solo_traveller it
10
2026-05-24 via Nuitee
B
Bonniesa couple ca
9
Will stay again when return to Shenzhen
Pros:

Close to mall and subway. Property still very clean, no tour group.

Cons:

No air conditioning in bathroom.

2026-05-24 via Nuitee
P
Peter solo_traveller sk
10
2026-05-22 via Nuitee
M
Marcus solo_traveller cz
10
2026-05-21 via Nuitee
S
Sophie extended_group tw
10
下次來到深圳還住Fraser Suites
Pros:

空間寬敞舒適
客廳房間浴室更衣間廚房書桌
就像在家裡一樣
超大浴室乾濕分離配備浴缸
超出原先預期的套房酒店
連住3晚早餐都有不同選項
用餐環境很美
附近的商場附有超市各類餐廳
酒店位置離華強北電子商城很近
百貨商場逛不完
住宿價格更是高CP值

2026-05-21 via Nuitee
Сакен couple kz
10
Pros:

Бассейн на крыше и вежливый персонал

Cons:

Нет

2026-05-21 via Nuitee
L
Landowska couple gb
10
Pros:

The property is very modern and clean in a great location. Very spacious rooms and comfortable rooms. Staff was very helpful and one of my favourite staff was Bill . I had very enjoyable and pleasant stay .

2026-05-19 via Nuitee
K
Karla solo_traveller hr
10
2026-05-19 via Nuitee