Hotel Ko'ox Wenne

Hotels
8.4 (718 reviews)
Calle Asteroide ENTRE CALLE OSIRIS , Tulum , mx

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Express check-in/check-out
Safety deposit box
Private check-in/check-out
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice amenities
Cons:
Cleanliness issues
Limited food options
Room odor

Categories

Cleanliness
7.73
Many reviews mentioned issues like a dirty pool and a musty smell in the room.
Service
9.2
Several reviews praised the friendly and helpful staff.
Location
9.24
Consistent mention of the hotel's great location near the city center.
Room Quality
8.19
Room quality received mixed feedback, with some positive aspects and notable negatives.
Amenities
8.72
Amenities like a rooftop pool received positive comments, though some items were not functional.
Value for Money
8.18
Fairly priced but some guests felt that certain issues affected overall value.
Food and Beverage
7.23
Limited food options were noted, with some guests wishing for more offerings.
Overall Experience
8.7
Overall positive experiences, highlighting a few key issues that some guests faced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:54

Property Description

Central Location in Tulum
Hotel Ko'ox Wenne, centrally located in Tulum, offers air-conditioned rooms, an outdoor pool, free WiFi, and a terrace. Just a stone's throw away from Tulum's key attractions, including the Tulum Archeological Site and the bustling Tulum Bus station.

Comfortable and Convenient
Each room at Hotel Ko'ox Wenne is thoughtfully furnished with a desk, flat-screen TV, and a private bathroom. Some rooms even boast picturesque city views. The attentive staff, fluent in English and Spanish, are always ready to assist guests with a warm smile.

Explore and Relax
Unwind by the pool, explore nearby attractions like Parque Nacional Tulum and Sian Ka´an Biosphere Reserve, or seek recommendations from the knowledgeable staff. Book your stay at Hotel Ko'ox Wenne for a memorable Tulum experience.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 718 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 8.7
N
Nancy solo_traveller be
8
Je recommande
Pros:

Piscine, accueil, l’endroit est bien situé

Cons:

Rien

2026-05-29 via Nuitee
R
Rojas solo_traveller mx
10
2026-05-27 via Nuitee
M
maliheh solo_traveller gb
7
Reasonable hotel but don’t book the room with 2 single beds
Pros:

It was not that far from the main street and close to many restaurants and the shopping.

Cons:

I've asked for a room with a nice view and I received a reply that there is no balcony in the room that I've booked. But never mind the balcony, there was hardly any window and no fresh air. There were very slow of responding and a few times they have seen my message but didn't bother to reply. Their speaking English was very limited. These days most hotels around the world are providing tea/coffee making facilities but not in this hotel. I've wanted to stay longer and move to a better room and tried to negotiate the price because they wouldn't pay the service charges to the booking.com but the weirdly manager has offered me the price which was more than the price on the website, therefore I moved to another hotel much nicer with the garden, massive balcony and the swimming pool in the garden and cheaper.

2026-05-26 via Nuitee
J
Jaromir couple us
10
Jest ok
Pros:

Basen na dachu i lokalizacja

2026-05-23 via Nuitee
R
Reyes solo_traveller mx
9
Pros:

La terraza, lastima que la Alberca era pequeña.

Cons:

La habitación la sentí un poco pequeña y el nível de agua de la Alberca

2026-05-21 via Nuitee
R
Reinhard solo_traveller gt
7
Pros:

Dachterrassenpools ein Traum

Cons:

Etwas gemüffelt ,Aire zu laut

2026-05-13 via Nuitee
*
*Sebi* solo_traveller es
10
Amabilidad del personal, muy limpio y muy buena ubicación
Pros:

Amabilidad del personal y ubicación.

Cons:

Todo ok

2026-05-11 via Nuitee
M
Masami solo_traveller jp
10
2026-05-10 via Nuitee
M
Masami solo_traveller jp
10
2026-05-10 via Nuitee
J
Jordi solo_traveller fr
7
2026-05-06 via Nuitee
T
Thomas solo_traveller us
8
2026-05-01 via Nuitee
L
Loudmar solo_traveller gb
8
2026-04-29 via Nuitee
F
Francisco solo_traveller mx
9
Pros:

Limpieza y tranquilidad

Cons:

La piscina en mantenimiento ,pero quizás no habría tenido tiempo de disfrutarla

2026-04-29 via Nuitee
T
Tuz solo_traveller mx
9
Pros:

Me gusto la comodidad, el precio y el acceso está justo en el centro de la ciudad .

Cons:

Supong9 q están remodelando había algunos ruidos pero eso es normal no m kejo por eso .

2026-04-26 via Nuitee
A
Anna couple hu
3
2026-04-24 via Nuitee
F
Fabienne solo_traveller fr
5
Cons:

Les chambres avec de toutes petites fenêtres minuscules donnant sur une espèce de cours intérieure. Une odeur de renfermé dans les chambres si bien que j'ai dû demander a changer de chambre. La seconde avait une odeur moins forte mais présente quand même. La piscine hors service alors que le site ne le mentionné pas.

2026-04-16 via Nuitee
A
Andrew t solo_traveller gb
10
Great place to stay
Pros:

All good. Friendly staff.

Cons:

All good.

2026-04-14 via Nuitee
V
Vincent couple fr
5
Pros:

Proche du centre.

Cons:

- la piscine devait être utilisable aux dates où nous avions réservé, mais elle était totalement fermée pour une durée indéterminée.

- des travaux en permanence dans l’hôtel, donc du bruit et l’eau a été coupée pendant un moment.

2026-04-14 via Nuitee
C
Carlos Miguel solo_traveller mx
10
Pros:

Las cama es muy cómoda y grande

Cons:

Pocas amenidades

2026-04-11 via Nuitee
E
Enriquez solo_traveller mx
8
2026-04-10 via Nuitee