Bank House Pitlochry

Hotels
7.5 (556 reviews)
Bonnethill Road , Pitlochry , gb

Facilities

Front desk (limited hours)
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Golfing on site
Free beach shuttle
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable accommodations
Cons:
Cleanliness issues
Inattentive service at breakfast
Poor bathroom maintenance

Categories

Cleanliness
6.14
Multiple mentions of dirtiness and maintenance issues indicate that cleanliness needs improvement.
Service
8.11
Friendly staff were highlighted, but some comments about inattentiveness affected the score.
Location
8.65
Great location just off main high street, easily accessible.
Room Quality
7.1
Rooms were generally comfortable, but issues with bathroom upkeep diminished the score.
Amenities
7.63
Spa facilities and breakfast received positive feedback, though some were found lacking.
Value for Money
7.09
Some inconsistency in the quality for the price paid raised concerns about value.
Food and Beverage
7.64
Breakfast received mixed reviews with room for improvement on food temperature.
Overall Experience
7.61
Enjoyable stay with various ups and downs; overall satisfaction was maintained.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:54

Property Description

Luxurious Amenities:
Indulge in the hotel's indoor pool, hot tub, fitness centre, and beautiful garden.
Gastronomic Delights:
Relish a delicious meal at the on-site restaurant and unwind with a drink at the bar.
Comfortable Accommodations:
Experience a relaxing stay in well-equipped rooms featuring modern amenities.

To book your stay at The Bank House at Scotland's Hotel and create unforgettable memories in Pitlochry, visit our website or call our 24-hour front desk.

Important information:

Bank House is a separate building from the main Scotland's Spa Hotel.

All facilities like bar and restaurant are in the main hotel but guest staying in the Bank House are very welcome to use the facilities as the please.

The Bank House is Dog Friendly and there is no charge for Dogs staying in the Bank House. While the guests are very welcome to use the main hotel, the main hotel is not Dog Friendly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 556 reviews
Cleanliness: 6.14
Service: 8.11
Location: 8.65
Room Quality: 7.1
Amenities: 7.63
Value for Money: 7.09
Food and Beverage: 7.64
Overall Experience: 7.61
J
Joanne solo_traveller gb
5
Different
Pros:

It was an old character filled building but a little tired & dated.

Cons:

Dust webs on ceilings both in bathroom & bedroom. And a tired old bathroom. Hand soap was empty. Had to use shower gel to wash hands. Curtains didn’t meet & poles were fixed together with tape very unsightly.

2026-06-13 via Nuitee
M
Maude couple fr
8
Très bien
Pros:

Le petit déjeuner
L’emplacement
Le personnel

2026-06-13 via Nuitee
R
Regina und Philipp solo_traveller at
8
2026-06-12 via Nuitee
C
Clarissa couple it
9
Ottimo potersi rilassare in piscina dopo una giornata stancante
Pros:

La piscina e la colazione a buffet

Cons:

Un po’ la cura della stanza

2026-06-11 via Nuitee
M
Mary-Anne couple ca
9
Well located small town Scottish hotel.
Pros:

Well located. Comfortable.

Cons:

Beds a bit too soft.

2026-06-11 via Nuitee
A
Arie couple nl
8
Pros:

We kregen een upgrade naar het hoofdgebouw waar we een mooie grote kamer kregen.

Cons:

Het ontbijt zou beter mogen worden aangevuld, het was uitgebreid maar er was veel op of bijna op. Dit terwijl we er op tijd waren.
Het was erg warm op de kamer.

2026-06-11 via Nuitee
A
Agnese couple it
8
Bello ma... scomodo
Pros:

Camera spaziosa. Parcheggio incluso nella prenotazione. Colazione varia e abbondante . Staff solare e gentile . Bagno grande e dotato di ogni sapone, shampoo, balsamo e bagnoschiuma.

Cons:

La camera si trova in una sede staccata rispetto allo stabile. Dal check-in quindi si va a piedi (pochi metri, ma con valigia appresso è scomodo). La stanza si trovava al piano superiore (no ascensori) e si devono attraversare diverse porte e rampe di scale molto strette. Ho rischiato di cadere diverse volte. Il bagno ha dei piccoli punti in cui è rovinato e sembra sporco . La vasca quando si fa la doccia perde da un angolo e il pavimento si allaga. Piccoli dettagli ma si possono sistemare per non dare l'idea di trascuratezza

2026-06-10 via Nuitee
P
Pierre yves couple fr
7
Typical (but dirty)
Pros:

Charming hotel in a great location. Spacious, typical room.

Cons:

Cleanliness needs improvement: the spa changing room was dirty and opened onto the toilets (door open), and the floor was unclean. The tiles near the spa were rusty due to the iron chairs.

2026-06-10 via Nuitee
R
Rachel solo_traveller gb
8
Pros:

Clean and comfortable. Staff helpful.

2026-06-10 via Nuitee
L
Lilla Gregor solo_traveller hu
10
2026-06-10 via Nuitee
M
Michael couple gb
6
Adequate,weekend booking so little else available
Pros:

Friendly staff & central location,plus access to a swimming pool

Cons:

Shower screen poorly fitted ,tendency to flood the room ,and no mechanical vent working.
Carpet stains,good clean required
Room very stuffy ,windows hard to open

2026-06-10 via Nuitee
T
Taylor solo_traveller us
8
Good enough
Pros:

Comfortable room, nice people, good location

Cons:

Spa was lacking.. steam room is super dirty and has plastic seats, hot tub is not hot. Price is high.

2026-06-10 via Nuitee
B
brian solo_traveller gb
8
Pros:

Nice room swimming pool was good addition breakfast was ok

Cons:

Staff could have been better.womanleft me standing for five minutes while she was on the phone.then apologised to the caller to ask me what I wanted.

2026-06-09 via Nuitee
W
wierckx couple fr
7
Pros:

Proximité du centre, confortable.

Cons:

Petit dejeuner inclus mais dans un autre établissement. Check in non sur place et aucune indication sur la porte sur le sujet. On a cherché un moment avant de comprendre qu’il faisait se rendre dans un autre établissement pour aller récupérer la clé.

2026-06-08 via Nuitee
N
Nicolina solo_traveller it
8
Soggiorno confortevole e personale accogliente
Pros:

La posizione, le stanze sono confortevoli e ben curate, colazione ottima e molto varia

Cons:

Nulla

2026-06-08 via Nuitee
R
Raju family_with_children gb
9
2026-06-08 via Nuitee
D
David solo_traveller gb
8
Pros:

Location

Cons:

General quality of furnishings

2026-06-07 via Nuitee
S
Sarah solo_traveller gb
9
Pros:

Staff very friendly and helpful. Comfortable bed. Good breakfasts. Spotless bathroom. Excellent shower.

Cons:

Carpet in our bedroom! Dingy, with a few stains.
Room could do with more lighting.

2026-06-07 via Nuitee
S
Sheena solo_traveller gb
10
Pros:

Everything. The location was excellent

Cons:

Nothing

2026-06-07 via Nuitee
R
Renee couple gb
6
Pros:

Location central
Iron and ironing board was a bonus

Cons:

Detached from main hotel.Room was not the cleanest and needs a lot of TLC.furiture out of a charity shop. TV massive difficulty acessing the wardrobe

2026-06-07 via Nuitee