Heritage Collection on Pagoda - Mobile App Check-In

Hotels
9.2 (1301 reviews)
63 Pagoda Street , Singapore , sg

Facilities

Non-smoking rooms
Air conditioning
Safety deposit box
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Small rooms
Cleanliness could be improved

Categories

Cleanliness
8.54
Some reviews mentioned that cleanliness was okay but not shining.
Service
9.99
Staff were consistently highlighted as very helpful and attentive.
Location
10
The location is very central and convenient, making it easy to access main attractions.
Room Quality
8.5
Rooms were described as small and lacking windows, affecting comfort.
Amenities
8.53
Basic amenities were available, but some feedback indicated areas for improvement.
Value for Money
9.49
Overall considered a good value for the price, despite some shortcomings.
Food and Beverage
9.04
No specific feedback on food and beverage, assumed standard for hotel tier.
Overall Experience
9.53
Overall positive experience, with a few areas for improvement mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:30

Property Description

Central Location

Located in the heart of Singapore, Heritage Collection on Pagoda - A Digital Hotel offers a convenient stay just steps away from iconic landmarks like Sri Mariamman Temple and Singapore City Gallery. Immerse yourself in the rich culture and history of the city with easy access to key attractions.

Modern Amenities

Experience comfort and convenience with our well-equipped air-conditioned units featuring a kitchenette, flat-screen TV, and a private bathroom. Stay connected with free WiFi and enjoy a restful night's sleep on cozy bed linen.

Nearby Attractions

Explore the vibrant neighborhood with Marina Bay Sands Casino, City Hall MRT Station, and St Andrew's Cathedral within walking distance. Uncover the beauty of Singapore with a stay at Heritage Collection on Pagoda - A Digital Hotel.

Important information:

This is a strictly nonsmoking property. A fine of S$1,000 will be imposed for smoking, and a fine of S$500 will be imposed for durian consumption. The management reserves the right to forfeit deposits, evict guests, or charge the registered credit/debit card for any violations.

Should you fail to check-in by 12pm one day after your original check-in date, your reservation will be treated as a "No Show". In the event of a no-show, the full amount for the entire duration of the reservation is nonrefundable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 1301 reviews
Cleanliness: 8.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 8.53
Value for Money: 9.49
Food and Beverage: 9.04
Overall Experience: 9.53
S
Sophie couple us
10
2026-06-06 via Nuitee
K
Kwee Seng couple sg
10
2026-06-05 via Nuitee
M
Moe Thida solo_traveller my
10
2026-06-05 via Nuitee
J
Jonathan couple au
10
Pros:

Belle, Edmar, and Jean were exceptionally helpful and prompt at all hours making sure the check in/out process was easy and helping with our technical issues.

Location cannot be any better, plenty of food and supermarket options around, convenient to multiple MRT lines.

Cosy and clean rooms.

Cons:

Imagine if you had accessibility issues or lots of luggage, the stairs will be a bit of work.

2026-06-04 via Nuitee
Y
Yifeng couple au
9
2026-06-03 via Nuitee
B
Burtin couple fr
9
2026-06-03 via Nuitee
C
Cathy solo_traveller gb
6
Pleasant space, wonderful staff but AWFUL process for getting in.
Pros:

Cosy and clean
The off-site staff were proactive and helpful.

Cons:

The digital registration and access. I wish I had realised when I chose the property how many digital hoops I would have to jump through. I couldn’t get a stable internet connection so even downloading the app, never mind arriving at 1am from an international flight, on my own and wondering how the hell I was going to get in. The staff contacted me in the end but I will avoid anything that has so many steps in future.

2026-05-31 via Nuitee
E
eva solo_traveller es
8
Pros:

En pleno centro de chinatown ( pero no se oye ruido de la calle) , justo a la salida del metro . Habitación muy pequeña pero muy cómoda con microondas, platos , cubiertos y fregadero!!!. A la llegada nos asistieron Belle y Mary explicándonos como funciona la llave digital. Nos guardaron las maletas hasta la hora del vuelo el último día. Fueron muy atentas y en cuanto les pediamos algo enseguida nos contestaban. Muy buena opción¡!

Cons:

A veces la llave digital no lo lee a la primera y tienes que repetirlo varias veces

2026-05-31 via Nuitee
A
Axel solo_traveller de
10
Pros:

We had a great stay at Heritage Collection on Pagoda. The check-in process was smooth, and Belle was especially helpful and welcoming, which made our arrival very easy.

One highlight of our room was the unusually large window — something you don’t often find in Singapore — which made the space feel much brighter and more open.

Cons:

The only small downside was that the app was a bit challenging to use at times. However, overall, we had a very positive experience and would definitely recommend staying here.

2026-05-30 via Nuitee
L
Luvy solo_traveller au
10
2 nights in a perfect location
Pros:

It was a perfect location. MRT is just steps away, food stalls and gift ahops right outside. Maxwell is only about 10 mins walk and most importantly, Belle and Mary are superstars! Very quick to respond. Very patient with us and Belle was very accommodating to helping us with our luggages! Perfect ambassadors for Heritage Collection!

Cons:

None

2026-05-30 via Nuitee
A
alex solo_traveller ch
9
Pros:

- The location is amazing. In the middle of China market and next to metro stations with two major lines.
If you are planning to mostly explore singapore and be outside, this is your spot, you can’t find better.

- 100% clean

- Very easy and smooth check-in with APP

- Appartement was optimised and good for 1 person

- Value for the price is really good( in comparison with Singaporean prices)

- The staff are very friendly, suggesting help and recommendations and checking if everything is going well, special thanks to Belle for the quick help :)

Cons:

- No soundproof with neighbours, I could hear them even whispering :/ But neighbours were calm and so was I by deciding to not turn on the TV even if I wanted to…

2026-05-30 via Nuitee
K
Katie couple ie
6
Would recommend but with small luggage
Pros:

Super location! Quiet! Smart TV. Lovely staff! Easy checkin. Clean

Cons:

The room was absolutely tiny! I couldn’t even get my suitcase through properly

2026-05-28 via Nuitee
A
Anna couple se
6
Pros:

Läget. Väldigt fint och fräscht rum och badrum. Mycket bra förvaringsmöjligheter. Enkel incheckning. Smidig kommunikation via Whats app.

Cons:

Sängen var för kort för oss (168 cm lång), men annars bekväm. Ingen städning eller ens tömning av sopor på 4 dagar. Det var en pipande ljud under större delen av 2 av dagarna trots att vi påpekade detta flera gånger till värdarna. Det gick inte att sova de två nätterna eller vistas i rummet dagtid de två dagarna. För detta får vi endast kompensation med 50% av priset för en natt.

2026-05-27 via Nuitee
N
Nadja couple de
9
Sehr empfehlenswert
Pros:

Die Unterkunft ist sehr zentral und auch sehr sauber .
Die Mitarbeiterin war sehr nett .

Cons:

Leider gab es keinen Aufzug und wir mussten die Koffer hochtragen

2026-05-26 via Nuitee
D
Duy Quoc Jonathan solo_traveller au
9
Pros:

Xia, Mary and Belle were great hosts.

2026-05-26 via Nuitee
P
Pauline couple au
6
Cheap. Good location.
Pros:

Location was great. Close to train station. Clean towels when we needed and fast communication.

Cons:

There were dirty towels from the last guests in our room when we arrived. We sent a photo to the WhatsApp and they got rid of them for us. Not a fan of the online check in and only being able to use their app to open your room door. The hot water needs to be turned on by a switch and only lasts a few minutes. You have to wait 20-30 minutes for the second person to be able to have a hot shower.

2026-05-25 via Nuitee
R
Raquel solo_traveller dk
10
Pros:

Right next to the metro station. Xia, Mary and Belle were very helpful.

2026-05-25 via Nuitee
F
Fatih Mehmet couple tr
7
Pros:

Location, clean, good organised

Cons:

We was two days guest. On the last day, while we were sitting on the terrace, they asked us to leave. It wasn't cool.

2026-05-25 via Nuitee
A
Anton couple gb
10
Belle helped us check in and the WhatsApp digital portal worked wonders, thanks to all the team.
Pros:

Great locations, actually VERY quiet room, didn’t hear a peep from anyone! Super clean and new, it felt like such a peaceful escape from the town outside.

Cons:

N/A

2026-05-23 via Nuitee
L
Laurence couple au
9
Good stay, Bella was helpful with organising check in & storing our bags early.
Pros:

The location is great, right next to entrance of Chinatown MRT and all of the shopping / eating activity.

Cons:

Not much room in the room for suitcases & to get in & out of the bed. No hot water in the hand basin. Luckily we were only on first floor, but steps are a bit of a workout.

2026-05-21 via Nuitee