Pestana Tropico Ocean & City Hotel

Hotels
•
Pestana Hotel & Resorts
8.3 (1873 reviews)
Prainha , Praia , cv

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Spacious rooms
Nice hotel ambiance
Cons:
Noisy environment
Worn rooms
Limited neighborhood amenities
Cold swimming pool

Categories

Cleanliness
8.21
General cleanliness was appreciated; however, some reviews mentioned issues with room conditions, affecting perception.
Service
8.98
The staff is friendly and professional, making for a pleasant experience.
Location
8.72
Good location for exploring nearby areas, despite minor comments about the surrounding amenities.
Room Quality
7.67
Some rooms reported as worn out with outdated furniture, but spacious overall.
Amenities
8.2
Amenities were mostly satisfactory; however, the pool temperature was noted as a negative.
Value for Money
7.66
Several comments suggest the hotel may not meet expectations relative to its pricing.
Food and Beverage
8.51
Food quality received positive remarks, though breakfast was noted as sometimes monotonous.
Overall Experience
8.48
Despite some drawbacks, the overall stay was enjoyable for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:20

Property Description

Luxurious Oceanfront Property

Stunning Views and Modern Amenities
Enjoy breathtaking views of the ocean from our spacious rooms, equipped with LCD TVs and comfortable seating areas. Relax by the outdoor swimming pool or stay active in our fitness room.

Delicious Dining and Convenient Services
Start your day with a delicious buffet breakfast and savor local and international cuisine at our onsite restaurant. Take advantage of free Wi-Fi, car rental services, and complimentary private parking during your stay.

Explore Santiago Island
Conveniently located just 200 meters from the main beach and a short walk to the old town, Pestana Tropico Ocean & City Hotel is the perfect base for exploring Santiago Island.

Book your stay now and experience the perfect blend of luxury and convenience at Pestana Tropico Ocean & City Hotel.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that dinner-included rates do not include drinks.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 1873 reviews
Cleanliness: 8.21
Service: 8.98
Location: 8.72
Room Quality: 7.67
Amenities: 8.2
Value for Money: 7.66
Food and Beverage: 8.51
Overall Experience: 8.48
A
Alice • solo_traveller • gb
2
Pros:

-

Cons:

I was disappointed with my stay at this hotel.

When I checked into my room, it was obvious that the bathroom had not been properly cleaned. There was short hair left throughout the bathroom, which is completely unacceptable and raised serious concerns about the hotel's hygiene standards.

I reported the issue to the front desk, but the response was equally disappointing. No one apologised for the inconvenience. Instead, they sent someone to the room over an hour later. The "cleaning" consisted of simply rinsing the affected areas with water, no cleaning products were used, and there was still no apology from the staff.

What frustrated me most was the complete lack of customer service. There was no acknowledgment of the problem, no apology, and no commercial gesture to make up for the inconvenience.

As a result, I decided to cut my stay short and move to a different hotel. I would not stay here again and do not recommend it.

2026-05-30 • via Nuitee
E
Eynel • couple • sk
10
2026-05-29 • via Nuitee
D
dahi • family_with_children • ci
9
Confortable
Pros:

Le confort le petit déjeuner

Cons:

Rien de particulier

2026-05-26 • via Nuitee
C
Carla • solo_traveller • pt
10
Pros:

Os funcionários são muito atenciosos, proximidade da praia e o quarto ser direto para a piscina.

2026-05-25 • via Nuitee
M
Michael • couple • de
8
2026-05-24 • via Nuitee
M
Marie Cindy • couple • re
9
2026-05-22 • via Nuitee
H
Helena • family_with_children • dk
10
Pros:

Poolområdet, beliggenheden og det venlige personale og rene værelser og faciliteter

2026-05-20 • via Nuitee
K
Klaus • couple • de
8
Guter Standard, aber für vier Sterne **** ist noch etwas Luft nach oben. Leicht überteuert.
Pros:

Das Hotel wird vor allem von portugiesischen Pauschaltouristen genutzt, und entsprechend ist das Angebot auf sie ausgerichtet. War für uns aber kein Problem. Kein Kampf um Liegestühle am Pool +++ Das Frühstücksbuffet ist sehr gut und der Kaffee durchaus genießbar. Die Treppe hoch gibt es auch Einkaufsmöglichkeiten (Bäckerei, Supermarkt), wenn man sich selbst versorgen möchte. Premium Zimmer hat eine kleine Terrasse mit Tisch und Stühlen, was nett ist. Das Bett ist riesig ++++ Toller, üppiger Garten.

Cons:

Etwas in die Jahre gekommen und Zimmer etwas muffig. Bettwäsche zu klein für das riesige Bett.

2026-05-19 • via Nuitee
G
Georgios • solo_traveller • gr
9
2026-05-19 • via Nuitee
D
Doris • extended_group • pt
10
muito bom
Pros:

tudo muito agradavel , fui jogar Bridge com amigos e visitei toda a ilha de santiago e praia

Cons:

tudo o que visitei

2026-05-18 • via Nuitee
J
Jorge • solo_traveller • pt
7
2026-05-17 • via Nuitee
J
José • solo_traveller • pt
9
2026-05-17 • via Nuitee
T
TITA • extended_group • ao
9
Gratidão por tudo e por tanto ,foi um prazer estar com vocês 🙌🏽❤️
Pros:

Do ambiente e da comida 👌🥰😍

Cons:

De não ter elevador

2026-05-15 • via Nuitee
R
Rui • couple • pt
8
2026-05-14 • via Nuitee
F
Fatim • couple • fr
9
Excellent hôtel. Très bien situé. Le personnel est très serviable. Je recommande
2026-05-14 • via Nuitee
A
ANTOINE • couple • fr
5
Pas grand chose à visiter dans la ville et autour. Et trop de vent.
Pros:

la piscine non chauffée

Cons:

les alentours de l'hotel. Il n'y a rien à part les taxis. L'hôtel ne propose rien comme activité. Pas de soirée à thème ou des artisans locaux qui pourraient venir vendre leurs articles dans l'hôtel.

2026-05-13 • via Nuitee
B
belen • couple • es
8
2026-05-13 • via Nuitee
S
Stephanie • solo_traveller • fr
8
Hotel
Pros:

La chambre est spacieuse, propre, le petit déjeuner est varié.

Cons:

On entend un peu de bruit mais dans l ensemble c est tres bien

2026-05-13 • via Nuitee
C
Cettina • solo_traveller • it
10
Pros:

Tutto

Cons:

Nulla

2026-05-11 • via Nuitee
P
petermann • family_with_children • fr
10
2026-05-11 • via Nuitee