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Facilities
Property facilities
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Secured parking
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Garage
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Vegetarian menu options available
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Karaoke
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Located in the heart of Melaka, just steps away from popular attractions like Porta de Santiago and Christ Church.
Modern Amenities
Guests can enjoy free WiFi, a fitness centre, and free parking during their stay. Rooms are equipped with all modern comforts including a flat-screen TV and minibar.
Exceptional Service
Our 24-hour front desk is always ready to assist with any needs, from luggage storage to organizing airport transfers. Enjoy delicious local and Asian cuisine at our on-site restaurant.
Book your stay at The Imperial Heritage Melaka now for a memorable and comfortable experience in Melaka!
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that early check-in is not guaranteed and is subject to availability and confirmation by the property.
Upon check-in, please provide your photo identification or passport with the same name as your credit card used to make the booking. Failure to provide said documents may result in property requesting additional payment.
Please note that prices do not include mini-bar items, telephone usage, laundry services, or any other services not mentioned in the booking confirmation. This will be billed to you accordingly. Additional breakfast for children (4 to 12 years of age) is charged at MYR 15 per child.
Please note that this property is strictly nonsmoking.
Please inform the property at least 1 day in advance, if you are arriving after 18:00 to secure your reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 0 years old stay for free when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children up to and including 5 years old stay for MYR 65 per person per night when using an available extra bed.
Children from 6 years old to 16 years old stay for MYR 80 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Near city
Cleanliness
Bed lining is clean n comfortable
Floor wooden panels on 3 locations is damaged n peel off, posting tripping n cut hazard.
Bath room shower water pressure is extremely low.
The room is clean , but didn’t maintain well on those broken drawer n wardrobe. Sound proof is poor
The room is clean , but didn’t maintain well on those broken drawer n wardrobe. Sound proof is poor. Forget to prepare tooth brush for guest. Call twist to housekeeping no pick up. Run down to reception only say will send up later.
Hotel yang bagus, bersih dan pekerja peramah..
Mudah nak keluar berjalan di dataran pahlawan..
Parking agak susah kalau hari cuti.. bila dapat parking tu rasa malas nak keluar dah.. pasal susah nak dapat parking semula
Very disappointing stay.
Check-in was extremely slow as there was only one counter operating, and we had to wait for a very long time.
The room condition was poor and everything looked old and poorly maintained. Basic amenities such as slippers and tissues were not provided. The towels were dirty and did not feel hygienic.
The wash basin was also clogged, making it very inconvenient to use.
Overall, the hotel experience was far below expectations and definitely not worth the price.
Location is good
The rooms were smelly and the furnitures were all deteriorating. Walls had moulds and fungal growths . Aircond was lousy and probably not been serviced for long with bad odour . Beddings were so uncomfortable.
location
the toilet shower area is just small & tight
Carlocation park and location and hot shower
Security cleanliness and room air conditioner
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