Imperial Heritage Hotel Melaka I City Centre I Free Wifi I Free Parking l Free Club Lounge Access

Hotels
7.6 (4416 reviews)
1 Jalan Merdeka 1, Melaka , Melaka , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Slow service

Categories

Cleanliness
5.74
Multiple complaints regarding dirty rooms and lack of proper cleaning.
Service
7.71
Mixed reviews, with some noting slow service but others appreciating pleasant staff.
Location
9.75
Consistently praised for its strategic location near attractions.
Room Quality
6.7
Some positives about spacious rooms, but several mentions of maintenance issues and discomfort.
Amenities
7.73
Amenities were noted but some items lacked quality and variety.
Value for Money
8.19
The quality provided did not align with expectations based on the price.
Food and Beverage
8.24
Food variety was appreciated but some dishes were criticized for taste.
Overall Experience
6.71
General dissatisfaction noted, especially related to service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:37

Property Description

Convenient Location
Located in the heart of Melaka, just steps away from popular attractions like Porta de Santiago and Christ Church.

Modern Amenities
Guests can enjoy free WiFi, a fitness centre, and free parking during their stay. Rooms are equipped with all modern comforts including a flat-screen TV and minibar.

Exceptional Service
Our 24-hour front desk is always ready to assist with any needs, from luggage storage to organizing airport transfers. Enjoy delicious local and Asian cuisine at our on-site restaurant.

Book your stay at The Imperial Heritage Melaka now for a memorable and comfortable experience in Melaka!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that early check-in is not guaranteed and is subject to availability and confirmation by the property.
Upon check-in, please provide your photo identification or passport with the same name as your credit card used to make the booking. Failure to provide said documents may result in property requesting additional payment.
Please note that prices do not include mini-bar items, telephone usage, laundry services, or any other services not mentioned in the booking confirmation. This will be billed to you accordingly. Additional breakfast for children (4 to 12 years of age) is charged at MYR 15 per child.
Please note that this property is strictly nonsmoking.
Please inform the property at least 1 day in advance, if you are arriving after 18:00 to secure your reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 4416 reviews
Cleanliness: 5.74
Service: 7.71
Location: 9.75
Room Quality: 6.7
Amenities: 7.73
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 6.71
M
Muhammad Haziq Aiman Bin • couple • my
8
Very nice
Pros:

Great location and friendly staff

2026-10-31 • via Nuitee
E
Eliyana • couple • my
5
Location is great and near to Jonker walk and city center
Pros:

Good for 2 people not very spacious

Cons:

No toiletries -toothbrush

2026-10-30 • via Nuitee
K
Kyaw • family_with_children • sg
4
2026-10-28 • via Nuitee
S
Shahairi • family_with_children • it
6
Pros:

Location centre

Cons:

Parking is limited & shared with others

2026-10-26 • via Nuitee
Y
Yin Tsai ( Daniel ) • couple • ca
8
Property maintenance
Pros:

Location

Cons:

Facilities

2026-10-26 • via Nuitee
E
Elaveni • extended_group • my
5
No value for money
Pros:

Ok

Cons:

Poor management 😡

2026-10-21 • via Nuitee
A
Ann Amin • family_with_children • my
8
Pros:

Welcoming security guard (showed effort helping guests to park). Room for 3 was ok. door design can be improved.

Cons:

Kindly improve customer service @reception counter. TQ

2026-10-20 • via Nuitee
N
Nornaz • family_with_children • sg
8
Pros:

everything

Cons:

wifi not strong

2026-10-19 • via Nuitee
N
Ngan • couple • vn
1
2026-10-15 • via Nuitee
J
JoDo • solo_traveller • au
9
Great location
Pros:

The city views from this hotel are great, and its walking distance to all of the main tourist sites.
Staff were very welcoming, friendly and helpful during my one week stay.
My room.was spacious, with large windows, very clean, and made up every day. The king size bed was comfortable and had good quality linen. The fully tiled bathroom was very clean and modern.
A fridge and kettle are provided, and there is plenty of luggage storage space.

2026-10-12 • via Nuitee
Z
Zue Ali • solo_traveller • sg
5
Pros:

The only score is location near to dataran pahlawan, can walk to attraction .friendly staff not to forget.

Cons:

Run down. First room that they give is very stuffy and hot. The air conditioner not working. After few complaint they change to another lower floor room. Overall the hotel not properly maintain. The toilet is moldy and you have to request for toileteries. They never top up the food during teatime and breakfast. I hope they will improve soon as the location is good.

2026-10-12 • via Nuitee
C
Cik • solo_traveller • my
10
Pros:

Suka semuanya

Cons:

Tiada apa .

2026-10-10 • via Nuitee
J
julaidah • couple • my
7
Pros:

Location

Cons:

Separated parking lot

2026-10-08 • via Nuitee
A
Azura • couple • my
9
Pros:

Pleasant stay

Cons:

All good

2026-10-08 • via Nuitee
N
nur khirah • couple • my
1
Pros:

We checked in at approximately 5:30 PM and went directly to our room. The air conditioning was already switched on, and we only adjusted the temperature and swing function as we did not want the room to be excessively cold.

We left the hotel at approximately 8:30 PM and returned around 10:00 PM.

Upon returning to the room, the air conditioning was still running, as the room remained powered by the access card. However, despite having been running for several hours, the room was still not cool.

We tried adjusting the temperature and air-conditioning settings, but the room remained uncomfortable throughout the night.

We were extremely tired, so we initially tried to sleep despite the room being warm. Eventually, we woke up feeling very uncomfortable and sweating. At one point, we were even considering getting ready to leave the hotel because of the room temperature.

For a hotel stay, a properly functioning air-conditioning system is a basic expectation, especially when guests are paying for a comfortable room.

Regarding the breakfast, I understand that the food selection does not necessarily have to be extensive, and I have no issue with that.

However, I believe the food labels should accurately represent what is actually being served.

For example, the label stated “Chicken Curry”, but when we opened the container, there was no chicken. It consisted mainly of curry gravy, tomatoes and dried chillies.

Similarly, the dish labelled “Ikan Asam Pedas” appeared to contain only the asam pedas gravy, without any fish.

I believe this is misleading to guests, as the dish name clearly indicates that the main ingredient should be present.

2026-09-18 • via Nuitee
A
Addibah • extended_group • my
5
Ok
Pros:

The location is strategic

Cons:

The room size is not proportionate with the toilet size

2026-09-17 • via Nuitee
S
Syafiq • couple • my
1
Pros:

not satisfied, the pillow and towel was smelly

Cons:

nothing

2026-09-16 • via Nuitee
K
kiut • extended_group • my
8
2026-09-16 • via Nuitee
E
Efendi • couple • my
7
Good location, good facility (except A/C leakage), decent staff.
Pros:

location, strategically located & walking distance to main tourist attraction. Free parking, which is a great relief considering the challenges in getting public parking around the area.

Cons:

A/C leakage at living room & masterbedroom. based on the tiles / wall condition, it is not the first time its happening. And we overheard another A/C leak issue with other rooms as well. Perhaps management can do something permanent about it. Also the sofa is pretty old & worn out. About time to change that.

2026-09-16 • via Nuitee
E
Elfiza • extended_group • sg
10
Pleasan and enjoyable stay.
Pros:

Cozy and clean. Nearby malls.

Cons:

No swimming pool

2026-09-11 • via Nuitee