Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Misleading amenities
Room quality variability

Categories

Cleanliness
7.78
There were issues with cleanliness, including damp, mold, and general poor condition of the rooms.
Service
10
Staff were consistently described as friendly, helpful, and accommodating.
Location
10
Multiple reviews praised the hotel's great location, close to major attractions.
Room Quality
8.78
Room quality was hit or miss; while some rooms were acceptable, others were claustrophobic and poorly maintained.
Amenities
6.78
Major discrepancies in advertised amenities such as the absence of a gym, spa, and a restaurant.
Value for Money
9.28
Some guests felt the hotel did not deliver adequate value for the price, especially due to cleanliness issues.
Food and Beverage
7.78
Limited food options and extra costs for breakfast led to a lower perception of value.
Overall Experience
10
While there were significant issues, the positive staff interactions and location improved the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:30

Property Description

Luxurious Accommodation

Center Silk Hotel & Spa in Hanoi offers air-conditioned rooms with free WiFi, free parking, and room service. Guests can enjoy a garden, shared lounge, and terrace, along with a shared kitchen and 24-hour front desk. The rooms feature modern amenities and some boast city views or balconies. Indulge in a variety of cuisines at the on-site restaurant, including special dietary options.

Relaxing Spa and Dining

Unwind with a massage at the spa after a day of skiing or cycling, with bike hire available for further exploration. The hotel's convenient location allows easy access to popular attractions like Hanoi Old City Gate and Thang Long Water Puppet Theater.

Personalized Service

Experience comfort and convenience at Center Silk Hotel & Spa, where hospitality meets top-notch facilities. Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 6395 reviews
Cleanliness: 7.78
Service: 10
Location: 10
Room Quality: 8.78
Amenities: 6.78
Value for Money: 9.28
Food and Beverage: 7.78
Overall Experience: 10
H
Huy • couple • vn
10
2026-07-25 • via Nuitee
O
Oscar • couple • gb
9
Pros:

Amazing and friendly staff.

2026-07-25 • via Nuitee
B
Bich Phuong • family_with_children • cz
10
Pros:

Loved the location and its convenient. The stuff were vary helpful in everyway - very polite and proactive approach.

All was as expected. Only down side is we got rooms without windows so its still dark in the morning which might be an issue for some daily-light-reliant sleepers.
Definitely worth the price and would love to come back.

2026-07-25 • via Nuitee
C
Clarice • solo_traveller • nl
10
2026-07-25 • via Nuitee
G
Gisela • extended_group • sg
10
Fab stay
Pros:

Loved the convenience of leaving luggage and the thinking ahead of the reception staff. Soo very helpful. Rooms very clean and spacious beds comfy.

Cons:

Nothing

2026-07-25 • via Nuitee
T
Timothy • couple • nl
10
2026-07-25 • via Nuitee
F
Fawzi • couple • sa
9
2026-07-24 • via Nuitee
I
Iannuzzi • couple • ch
7
2026-07-24 • via Nuitee
S
Sacha • solo_traveller • th
10
Pros:

The hotel is absolutely a quality establishment. The staff are very professional and very helpful.
I have stayed 3 times now. And I will come again , and recommend to all of my friends in Australia.
10 out of 10 for location and service
Thankyou

2026-07-24 • via Nuitee
C
Caroline • solo_traveller • sg
10
Pros:

NA

Cons:

Food

2026-07-23 • via Nuitee
C
Caroline • solo_traveller • sg
10
Pros:

na

Cons:

na

2026-07-23 • via Nuitee
B
Bruno • solo_traveller • br
10
Smooth stay in Old Quarter
Pros:

The ground floor is beautiful and the rooms really spacious and clean.

Cons:

They have three different hotels with similar names, I went to the other hotels a few times before becoming familiar with the area. The staff was really helpful and arranged to take me to my hotel by motorcycle.

2026-07-23 • via Nuitee
M
Michelle • couple • se
7
Pros:

The staff was nice and helpful

Cons:

Wifi didn’t work half of the time. Bad sound isolation.

2026-07-23 • via Nuitee
T
Thanh Tung • couple • vn
7
Tốt
Pros:

Thuận tiện cho việc đi đến các địa điểm khác.

2026-07-22 • via Nuitee
F
Fawzi • solo_traveller • sa
10
2026-07-22 • via Nuitee
G
Gerard • couple • es
10
Tranquil i agradable
Pros:

El personal és molt agradable.

2026-07-22 • via Nuitee
D
Dzien • couple • vn
5
2026-07-21 • via Nuitee
J
Jemma • couple • au
10
Pros:

The staff were amazing! The hotel was clean, comfortable and made our stay in Hanoi wonderful.

Cons:

Nothing!

2026-07-21 • via Nuitee
M
Michael • solo_traveller • es
10
Great stay, highly recommend. The most comfortable beds
Pros:

The location was excellent and the staff team very attentive who look after their guests

Cons:

N/A

2026-07-21 • via Nuitee
J
Julie • solo_traveller • fr
3
Pros:

Un hôtel qui essaie de se faire passer pour classe mais cela cache juste le tout car beaucoup de détails ne vont pas...

Cons:

J'ai trouvé un cafard dans la salle de bain et j'ai essayé des les appeler, personne ne m'a répondu et le lendemain j'ai du partir à 5h du mat pour mon avion j'ai donc envoyé un message et toujours aucune réponse !!

2026-07-20 • via Nuitee