Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Misleading amenities
Room quality variability

Categories

Cleanliness
7.78
There were issues with cleanliness, including damp, mold, and general poor condition of the rooms.
Service
10
Staff were consistently described as friendly, helpful, and accommodating.
Location
10
Multiple reviews praised the hotel's great location, close to major attractions.
Room Quality
8.78
Room quality was hit or miss; while some rooms were acceptable, others were claustrophobic and poorly maintained.
Amenities
6.78
Major discrepancies in advertised amenities such as the absence of a gym, spa, and a restaurant.
Value for Money
9.28
Some guests felt the hotel did not deliver adequate value for the price, especially due to cleanliness issues.
Food and Beverage
7.78
Limited food options and extra costs for breakfast led to a lower perception of value.
Overall Experience
10
While there were significant issues, the positive staff interactions and location improved the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:30

Property Description

Luxurious Accommodation

Center Silk Hotel & Spa in Hanoi offers air-conditioned rooms with free WiFi, free parking, and room service. Guests can enjoy a garden, shared lounge, and terrace, along with a shared kitchen and 24-hour front desk. The rooms feature modern amenities and some boast city views or balconies. Indulge in a variety of cuisines at the on-site restaurant, including special dietary options.

Relaxing Spa and Dining

Unwind with a massage at the spa after a day of skiing or cycling, with bike hire available for further exploration. The hotel's convenient location allows easy access to popular attractions like Hanoi Old City Gate and Thang Long Water Puppet Theater.

Personalized Service

Experience comfort and convenience at Center Silk Hotel & Spa, where hospitality meets top-notch facilities. Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 6491 reviews
Cleanliness: 7.78
Service: 10
Location: 10
Room Quality: 8.78
Amenities: 6.78
Value for Money: 9.28
Food and Beverage: 7.78
Overall Experience: 10
J
Jock • couple • au
10
Pros:

Nice

2026-10-17 • via Nuitee
E
ESMAY • solo_traveller • au
10
Great hotel
Pros:

This was a great hotel for my stay in Hanoi, easily accessible to many local places - food and attractions. Staff is very helpful. Would stay again

2026-10-17 • via Nuitee
M
Melvin • couple • nl
7
2026-10-17 • via Nuitee
I
Isa • couple • nl
7
Prima.
Pros:

De locatie.

Cons:

De douche.

2026-10-17 • via Nuitee
H
hasna • family_with_children • fr
1
Horrible
Pros:

Le personnel sympa est nous ont laisser rnetre plus tot dans la chambre mais pas celle reserver

Cons:

Ça n'a rien a voir avec les descriptions et les photos. Cest un hotel qui tombe en ruine tout est vétuste les murs avec des cloques d'eau aucune insonorisation, le personnel qui dort a l'accueil sa sent le sommeil, et cest chere en plus de ça

2026-10-17 • via Nuitee
K
KF • family_with_children • gb
10
Pros:

nice place

2026-10-17 • via Nuitee
D
Deirdre • family_with_children • au
6
2026-10-17 • via Nuitee
A
Asaf • solo_traveller • il
9
2026-10-17 • via Nuitee
K
Khanna • couple • au
10
Pros:

Kind staff, reasonable pricing
Able to accommodate for late check out!
Great location

2026-10-17 • via Nuitee
H
Henning • couple • th
3
Not coming back !
Pros:

Location

Cons:

Very small room, very small toilet and bathroom, poor breakfast

2026-10-17 • via Nuitee
S
Steve • family_with_children • gb
10
Pros:

This is a lovely French colonial hotel, in a particularly vibrant area of Hanoi. Lovely staff, highly recommended 👌

2026-10-17 • via Nuitee
A
Audrey • solo_traveller • gb
10
Great staff. Amazing service.
Pros:

The staff were very friendly and helpful. Full service was all round excellent. The location was supreme and convenient to get to within the old quarter.

2026-10-17 • via Nuitee
M
Mimi • couple • us
10
Everything was great from the room, breakfast & service
Pros:

Beautiful place and great service from the staff

2026-10-17 • via Nuitee
S
Samuel • couple • fr
10
Very kind staff, gave us great recommendation! The room was perfect!m with a typical city view!
Pros:

Great recommendation from the staff - very nice!

2026-10-16 • via Nuitee
D
Dominique • couple • gb
10
Pros:

Love this place

2026-10-16 • via Nuitee
C
ClareEames • family_with_children • nz
10
Pros:

The wonderful staff and location

Cons:

Small room but thats the one we chose so can't complain

2026-10-16 • via Nuitee
O
Olivia • solo_traveller • au
10
2026-10-16 • via Nuitee
S
Shirlene • couple • sg
10
2026-10-16 • via Nuitee
V
VICTORIA • family_with_children • il
10
Pros:

Nice clean place, the staff super nice and friendly . And the location in the center of hanoi every thing you can possibly need is nearby in walk range very recommended.

2026-10-16 • via Nuitee
B
Behzad • solo_traveller • nl
9
2026-10-16 • via Nuitee