Hotel Grand Turf

Hotels
8.9 (200 reviews)
24 Upper Lake Road , Nuwara Eliya , lk

listing image 1
Show all photos

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Slightly limited breakfast options

Categories

Cleanliness
8.55
The rooms were reported as spotless and well-maintained.
Service
9.55
The staff were described as attentive, friendly, and professional.
Location
9.05
Multiple reviews highlight the perfect location and proximity to attractions.
Room Quality
8.55
Rooms were noted as cozy and comfortable, but some basic rooms were not spacious.
Amenities
8.55
All necessary amenities were available and well-maintained.
Value for Money
8.95
Guests found the experience to be worth the price.
Food and Beverage
9.05
Breakfast was generally praised, with specific dishes highlighted as delicious.
Overall Experience
8.95
Guests described their stay as comfortable and memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 11:56

Property Description

Luxurious Accommodation
Experience comfort and elegance in our guest rooms equipped with modern amenities including flat-screen TVs, free WiFi, and breathtaking mountain views.

Convenient Location
Situated near Gregory Lake and Hakgala Botanical Garden, Hotel Grand Turf By GSP offers easy access to popular attractions and activities in Nuwara Eliya.

Exceptional Service
Enjoy personalized service with room service, concierge assistance, and a delicious breakfast offering buffet, continental, or American options.

Book now for an unforgettable stay at Hotel Grand Turf By GSP and discover the beauty of Nuwara Eliya!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 200 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.95
Food and Beverage: 9.05
Overall Experience: 8.95
S
Sulaiman • couple • om
5
I do not think to go to the same hotel again
Pros:

We opted out of the hotel breakfast. While the location was acceptable, it is situated a bit outside of the main downtown area.

Cons:

I am writing to formally complain about my recent stay. We did not eat breakfast here, and the location was quite far from downtown. More importantly, this hotel needs to be investigated. It is advertised as a 4-star property, but it lacks basic amenities, including an elevator. The photos online are entirely deceptive. Customer service was also terrible: our request for a balcony chair was completely ignored, and they never called me when I left my chargers behind in the room.

2026-06-20 • via Nuitee
H
Holly • couple • gb
6
Good Potential but Questionable Cleanliness
Pros:

The bedroom was nice and the location was good - close to Lake Gregory and restaurants. WiFi was good and breakfast was okay.

Cons:

Although the staff were friendly and smiley, we had a room service issue where the staff wrote down our order on their hand, we ordered 3 items without drinks and 2 food items didn’t come until we reminded them. There were no knives and forks with room service, despite tasting decently, the chicken looked slightly pink. We would have ate elsewhere if we would have known how long it would take - it cost roughly the same as eating at a high rated restaurant in the area.

Additionally, our shower was full of mould - the extractor isn’t strong enough / the door naturally shuts so it isn’t ventilated. The bathroom smelt of damp, the smell being concealed with an air freshener. The rooms weren’t serviced everyday which probably doesn’t help the damp problem. The mould is spreading to the bedroom balcony door. A good deep clean is what room 302 needs.

When we checked in, it looked as though the sheets and pillow cases hadn’t been changed as they had some crumbs and stains on them. We didn’t complain as we were only there for 2 nights, but not sure if we’d come back.

2026-06-19 • via Nuitee
A
Ahamad • extended_group • lk
10
2026-06-18 • via Nuitee
Óscar • solo_traveller • fr
9
Pros:

Service was attentive and friendly. We arrived quite late in the evening. Even though the restaurant was closing, they made sure we would get some food and drinks delivered to our room.

2026-06-17 • via Nuitee
M
Malitha Buddhika • solo_traveller • lk
9
Pros:

Great location, friendly staff , nice delicious breakfast.

Cons:

Nil

2026-06-14 • via Nuitee
R
razeen • solo_traveller • lk
9
Pros:

Close to the town

2026-06-12 • via Nuitee
A
Anisha • extended_group • in
7
2026-06-11 • via Nuitee
J
Jonathon • solo_traveller • gb
8
Clean and tidy hotel
Pros:

Staff were great and the hotel rooms were very clean and comfortable.

Cons:

There was some music from a bar or something that went on until early hours in the morning.

2026-06-10 • via Nuitee
عمر الموسى • solo_traveller • sa
6
2026-06-05 • via Nuitee
U
uzaam • solo_traveller • lk
9
2026-06-05 • via Nuitee
A
allamsetty • couple • in
10
Over all enjoyed and worth it what i have paid.
Pros:

Staff are well behaved and cordial. Location is good. Rooms are neat. Over all i liked it and enjoyed.
I dint use their restaurant services.

2026-06-04 • via Nuitee
C
Chamara • solo_traveller • au
7
2026-06-03 • via Nuitee
P
Punshi • couple • pk
10
2026-06-03 • via Nuitee
K
Kaartik • solo_traveller • in
10
Perfect Holiday
Pros:

They were very honest regarding rooms availablity (CLOSE TO EACH OTHER) and therefore waived off the charges of cancellation as well

Cons:

All was great

2026-06-02 • via Nuitee
N
Naina Mohamed • solo_traveller • ae
10
2026-06-01 • via Nuitee
A
Asif • solo_traveller • lk
10
2026-06-01 • via Nuitee
S
Shashika • couple • nl
10
Best stay in Nuwara Eliya
Pros:

Everything about this place was great. Especially the young staff who managed to run everything was spectacular. The suite was amazing specially the jacuzzi. Would recommend this to anyone!

Cons:

Nothing

2026-06-01 • via Nuitee
M
MOHAMED YASEER • family_with_children • ae
9
Good location and very comfort and safe with family.
Pros:

Good service . staffs are very friendly and more supportive. Worth for money surly next time will come.

Cons:

Nothing all are good.

2026-06-01 • via Nuitee
K
Krishantha • solo_traveller • lk
10
2026-05-31 • via Nuitee
T
Thilina • extended_group • lk
10
Pros:

The friendly staff

2026-05-29 • via Nuitee