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Facilities
Property facilities
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Exercise/lap pool
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Japanese garden
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Health or beauty spa nearby
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Swimming nearby
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Accessible train station shuttle
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No accessible train station shuttle
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Hot tub/Jacuzzi
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Delivered food - securely covered
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Chachagua Suites & Villas, nestled in Fortuna, offers a luxurious stay just 17 km from La Fortuna Waterfall. Guests can unwind in the outdoor pool, hit the fitness center, or stroll through the lush garden.
Gourmet Dining and Relaxation
Indulge in delectable dishes at the on-site restaurant, unwind in the hot tub, or simply enjoy the serene terrace.
Convenience and Comfort
With a 24-hour front desk, airport transfers, and room service, guests' needs are catered to effortlessly. Stay connected with free WiFi, and enjoy the comfort of air-conditioned rooms with picturesque garden views.
Book your stay at Chachagua Suites & Villas for a truly unforgettable experience.
This property will not accommodate hen, stag or similar parties.
A deposit may be required at the property.
Location
Guest Reviews
The place is gorgeous, it looks as advertised. Very clean and staff was very friendly.
Parking was a bit confusing if you arrive late, the hotel will accomodate you though
Great breakfast, amazing amenities and very modern hotel
The property was gated with easy access by fob. Our suite was size able and overlooked a little brook. The grounds are lovely for walking. The staff was primarily one young woman coordinating our stay and several cooking and cleaning people.
The distance from La Fortuna was significant as the property is located outside the pick up areas for most tours, hence we had to drive into town and back at night. Roads are narrow and curvy so this was not pleasant. The facility serves breakfast but one needed to go out for dinner; kitchen had cookware but no cooking supplies as oil, etc. We did not enjoy our meal at their sister restaurant.
Huge rooms, tasty breakfast, really calm surroundings, beautiful walk in a small “park” behind the property, comfy swimming pool, thermals for free in their other property,
The rooms lack a bit of personal touch, the parking spots are sometines dangeroua for smaller vehicles, the reception does not work all the day
Very large and modern apartment that was fully equipped and had access to hot springs and restaurants at close by sister hotel.
Lacks a bit of warmth. Breakfast a bit minimalist.
Great location
Great staff
Great access to hot springs at sister location
Villa Serena is located 10 minutes from Arenal with a private gate surrounding the property. Our villa was beyond spacious and more appropriate for families than for a couple. The property is immaculately clean, however the villa layout felt cavernous given its size and lack of windows in the kitchen/dining area. The bedrooms are likewise huge and well appointed but didn't take advantage of the jungle views with only two small windows and no balcony off the master. The grounds behind the villas are beautiful, with a paved walkway next to a creek lush with foliage and wildlife.
Chachagua is Serena's sister resort and short mile up the road. We loved the access we had to visit the hot spring pools and spent every afternoon enjoying cocktails from the beautiful bar while we lounged in the pools. The staff at both resorts were friendly, helpful and quick to respond to any requests.
This may be a difference in aesthetics, but we felt the property didn't capture natural light or views due to the lack of windows or balcony from the master.
A very large and clean room with any amenity you can think of..... including a washingmachine and a dryer. Very large and comfortable rooms, but not very personal. Staff was outstanding
We only stayed for one night, but I think we would miss a view to the beutiful nature surrounding the place, if we had stayed longer - maybe other rooms have a view?
Beautiful setting and great staff. Large rooms. Very good breakfast. Enrique took a lot of time making calls for us the first night.
There wasn’t a safe or a hair blower in the room. There was no outlet in the bathroom for a shaver or hair blower. Room was not cleaned the second day. Beds were made but no fresh towels.
Pool, Breakfast, Free Entry to Natural Pools, Cleanliness
Steril and quiet far from La Fortuna
Very clean and big (bath) room with two giant beds. The fact that you can use the facilities of the resort next door including the hot springs is great and good value for money.
The resort lacks any style or personality, but is clean and comfortable. During one night there was a heavy rainstorm and we had a leak in the roof which was dripping down in our bathroom and kept us out of our sleep.
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