Hotel BENTLY Terminal-2

Hotels
Anis Compound Opp.BMC School Sakinaka, Andheri East , Mumbai , in

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
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Review Highlights

Pros:
Good location
Good service
Neat and clean rooms
Helpful staff
Cons:
Poor cleanliness
Misleading images
Overcharging
Lack of basic facilities
Terrible customer service

Categories

Cleanliness
2.3
Cleanliness was a major issue in most reviews, with guests consistently mentioning the lack of cleanliness as a negative aspect.
Service
5.8
Service received mixed feedback, with some guests praising the staff while others complained about poor management and coordination.
Location
7.4
The hotel's location was generally appreciated by guests for being close to key areas, although a few mentioned traffic as a downside.
Room Quality
4.3
Room quality varied widely, with complaints about misleading images, maintenance issues, and unhygienic conditions in some rooms.
Amenities
5.1
Guests had mixed opinions about the amenities, with some mentioning the lack of basic facilities and others highlighting positive aspects like the gym and pool.
Value for Money
2.5
The overall value for money was deemed poor by many guests due to overcharging, misleading information, and inadequate services.
Food and Beverage
6.4
Food and beverage services generally received positive feedback, although some guests suggested improvements in variety.
Overall Experience
5.3
Overall, the hotel elicited mixed reviews, with some guests having exceptionally positive experiences while others described their stay as terrible.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 11:03

Property Description

Luxurious Accommodation
Hotel Bently, a 4-star hotel in Mumbai, offers a luxurious stay just a stone's throw away from Phoenix Market City Mall and Powai Lake. The elegantly designed rooms feature modern amenities such as air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests.

Convenient Facilities
Guests can enjoy the convenience of on-site facilities including a restaurant serving delicious meals, free WiFi, and complimentary private parking. The hotel also provides an ATM, tour desk, room service, and a 24-hour front desk for any assistance needed during the stay.

Ideal Location
Located near major attractions like Indian Institute of Technology, Bombay and ISKCON, Hotel Bently is the perfect choice for travelers looking to explore the city. With the airport just 2 km away, guests can easily reach their destination hassle-free.

Book your stay at Hotel Bently now for a memorable experience in Mumbai!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 2.3
Service: 5.8
Location: 7.4
Room Quality: 4.3
Amenities: 5.1
Value for Money: 2.5
Food and Beverage: 6.4
Overall Experience: 5.3
C
Claire
2
Terrible stay..
Pros:

We arrived with our 2 tired kids late and there was lots of confusion, which was made worse due to the language barrier. They had over booked and didnt have a room. In the end we were given a dirty room with only 3 beds which we had no option other than to take it, we had to get a flight in 6 hours and our kids were wrecked. The taxi spent an hour looking for the hotel that was only a 1 mile trip. Myself and my husband ended up with 2 hours sleep due to the noise coming from the staff in the reception, a tv blaring Indian music and them all shouting and banging doors, at 3am I had to get up and tell them to keep it down and close the door leading to the reception which i thought they could of done. We also had a fan in the bathroom that sounded like someone drilling all night. The toilet had wee on it and the room was dirty, all in all it was a pretty awful stay. I never ever give reviews, this is my first time as I'm never one to care much and dont compmain about anything, but this place was so bad I have to let others know, id think twice before booking

2018-01-20 • via Nuitee
R
RAJEEV
2
Irresponsible action by hotel s.com
Pros:

What review I should give.  It was an embarrassing situation, as it took about 2 hours to find the hotel located at a poor location. Finally when we reached the hotel, the staff told there was no reservation in my name and I had to find out room in another hotel. Also, the hotel is not even 1 star category. I never expected such an irresponsible act from hotels.com. I was enroute to Kerala on an emergency leave to see my mother who was in ICU and I was made to roam around Mumbai to find another hotel. I am going to make a formal complaint to hotels.com for the embarrassment meted out to me. 

Now the hotels.com owes me the advance taken for the booking and charges for the damage caused to me & my family.

2017-04-13 • via Nuitee