Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Hotels
Sure Hotel Collection by Best Western
7.2 (2466 reviews)
23 Main Street, Drymen , Drymen , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good food
Cons:
Cleanliness issues
Room quality concerns
Inconsistent value for the price

Categories

Cleanliness
5.4
Multiple reviews mentioned the room being dirty and needing attention.
Service
8.4
Many reviews highlighted helpful and pleasant staff.
Location
8.4
Consistently praised for being excellent and convenient.
Room Quality
5.9
Mixed reviews about room condition and comfort; some complaints noted.
Amenities
7.4
Positive remarks about the leisure facilities, but some issues noted.
Value for Money
6.9
Comments on pricing being too high for the quality received.
Food and Beverage
7.9
Food received positive feedback, though breakfast service had issues.
Overall Experience
7.3
General sentiment points to a satisfactory experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:27

Property Description

Luxurious Accommodation with Stunning Views
The Buchanan Arms Hotel & Leisure Club, just minutes from Loch Lomond, offers elegant rooms with scenic countryside views. Each room features a private bathroom, free toiletries, a hairdryer, and a TV for your comfort.

Whisky Bar and Fine Dining
Indulge in a collection of local whiskies and fine wines at the well-stocked bar. Start your day with a delicious buffet breakfast served daily in the stylish restaurant.

Leisure Facilities for Relaxation and Fitness
Unwind in the indoor swimming pool, hot tub, sauna, and steam room at The Buchanan Club. Stay active at the modern fitness centre offering squash courts and aerobics classes.

Experience luxury and tranquility at Buchanan Arms Hotel & Leisure Club - your perfect retreat near Loch Lomond.

Important information:

When traveling with pets, please note that an extra charge of GBP 15 per dog, per night applies. A maximum of two dogs is allowed for each room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 10 years old stay for £25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 2466 reviews
Cleanliness: 5.4
Service: 8.4
Location: 8.4
Room Quality: 5.9
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 7.9
Overall Experience: 7.3
L
Lisa solo_traveller gb
6
Pros:

Love location

Cons:

Room was far too hot . So uncomfortable to sleep in . Even eating dinner very hot day window open and next to radiator on

2026-07-25 via Nuitee
L
Laura solo_traveller gb
8
Lovely stay
Pros:

Lovely hotel, currently in the process of being renovated, but this did not affect our stay. Staff were very friendly and extremely helpful. We had to move rooms, and this was done smoothly with no issues.

The second room, whilst not one that had been renovated, actually felt like an upgrade. It was very spacious. Two windows and a very comfortable bathroom again with a window.

We were travelling with our dog. She was made very welcome.

Parking is ample and onsite and the location is excellent.

Cons:

In our first room, the radiator was stuck on. It was 26° outside and we were travelling with our wee dog.
We expressed that it was not suitable for the dog to stay in the room.
We were quickly switched rooms.

If travelling with a dog, meals are served in the conservatory. This is a beautiful area but a bit away from the restaurant so you feel a bit like the cousin no one wants at a wedding.

2026-07-25 via Nuitee
S
Sweeney couple gb
1
Terrible absolutely terrible
Pros:

We jad to leave first night the heat was unbearable my dog need a vet after it he couldnt breath because heat

Cons:

If they helped a bit but ddnt told us not to book out we were there 10 hours and had to get someone to cum gt us after midnight

2026-07-25 via Nuitee
B
B couple gb
8
Will be Back.
Pros:

The bedroom was clean and comfortable.
The breakfast was excellent with the bonus of not being a hot buffet but ordered and served together with tea/coffee. Why don't other hostelries revert to this instead of "hot buffet"?
Location very good.

Cons:

Hotel a little "tired" in some aspects.

2026-07-24 via Nuitee
C
Christine couple gb
7
Good location to meet up with family .
Pros:

The location

Cons:

The door to the room was very difficult to open , but they were going to get a fixed . Otherwise very quiet and clean room .

2026-07-24 via Nuitee
M
Martynshaw solo_traveller gb
7
Ok for the location
Pros:

Bed was comfortable, bar was open all day and reception staff were very nice.
Bathroom was good, tea and coffee but a bottle of water would have been nice.
Easy walk up to the village pub and shop.
Pool and gym was a nice touch but the pool had far too many laminated warning and rule signs which for me took away from the atmosphere a little.
Well priced for the area and left well rested

Cons:

Big girl behind the bar not very friendly.
Had a radiator in the room that wouldn't turn off which wasn't ideal as the weather was hot. Had to cover the radiator with a blanket to minimise the heat in the room. Asked for a fan that never arrived.
Room felt tired, and In need of modernisation.
Otherwise it was a very good stay.

2026-07-23 via Nuitee
D
Denis couple gb
9
Lovely Hotel ,Friendly staff, nice restaurant , tasty food !
Pros:

Comfy bed ,clean room with everything that you need for a chill night !

2026-07-23 via Nuitee
P
Per couple se
8
2026-07-22 via Nuitee
S
Steven solo_traveller gb
7
2026-07-22 via Nuitee
E
Elaine extended_group gb
7
Too hot in hotel
Pros:

The hotel was well decorated x furnished. The food in the restaurant was excellent. The spa area was lovely with the swimming pool steam room x sauna.

Cons:

The central heating was on everywhere x made it very uncomfortable even. The concervatory was like an oven even though they had air conditioning units running such a waste of energy. The radiators in our corridor were on x our bedroom. Not just warm but too hot to touch boiling. I asked if they could be turned off but apparently not. The weather was hot 25 degrees. It made sleeping very uncomfortable. I was in room number 51 x my friends in 50 both rooms had at least one radiator on each. The curtains in room 51 were not fixed on the hooks properly so hanging badly. It was a shame as it ruined the stay with the heat problem.

2026-07-21 via Nuitee
E
Elaine solo_traveller gb
7
Enjoyec our overnight stay
Pros:

Very friendly helpful staff , very good pool ,steam room ,sauna and jacuzzi

Cons:

They had a problem with heating and parts of the hotel was very hot .
The direct doors to the spa were broken and you had to walk out the hotel and round the building to accesd

2026-07-21 via Nuitee
W
Waine couple gb
5
Great place disappointed with the staff . Will go the Drymen again but will not stay at this hotel .
Pros:

It was in the perfect place

Cons:

They said Scottish breakfast . No square sausage no potato scones . So no at all a Scottish breakfast . Also the maid did not clean the room at all one of the days . I am disabled . Asked for the help with the case. To go up the stairs. As there is not lift . There was no one to help with this . A guest helped in the end. The lady behind the counter did not care at all .

2026-07-20 via Nuitee
A
Anastasiia solo_traveller gb
8
Pros:

The staff was really friendly and helpful.
The price was fair for the type of the hotel. The location is nice, close to a few hiking routes.

Cons:

Breakfast could have been a bit better. Whilst there are vegan/vegetarian options for cooked breakfast, the continental assortment didn't have any dairy free options. It would be good to include dairy free milk, a variety of spreads (peanut butter). The fruit wasn't fresh.

The room wasn't air-conditioned which made it really hot at night. Not a regular complaint for Scotland but during our two day stay the weather was quite hot.

2026-07-20 via Nuitee
A
Angela solo_traveller gb
9
2026-07-20 via Nuitee
D
David couple gb
5
2026-07-19 via Nuitee
A
andrew couple gb
1
2026-07-19 via Nuitee
L
Leanne solo_traveller gb
3
2026-07-19 via Nuitee
N
Nicola solo_traveller gb
5
2026-07-19 via Nuitee
C
Craig solo_traveller gb
4
2026-07-18 via Nuitee
D
David solo_traveller gb
9
Overall good
Pros:

The pool at the end of a hot day walking

Cons:

Decor is a bit tired but the price was reasonable

2026-07-18 via Nuitee