Gran Hotel Tourbillon & Lodge

Hotels
7.8 (220 reviews)
Ruta 12 km 4 1/2 , Puerto Iguazú , ar

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Delicious food
Cons:
Poor cleanliness
Lack of maintenance
Amenities in disrepair

Categories

Cleanliness
5.94
Many mentions of unclean rooms and common areas, indicating significant issues.
Service
9.41
Multiple reviews highlight the attentive and friendly staff, providing good customer service.
Location
8.95
Both proximity to attractions and positive sentiments regarding the location were noted.
Room Quality
7.4
Comfortable rooms mentioned, but significant issues with cleanliness and maintenance.
Amenities
6.43
Issues with pool maintenance and overall facility condition were heavily discussed.
Value for Money
7.39
Mixed sentiments; some guests felt the value did not match the condition.
Food and Beverage
8.44
Positive mentions of breakfast and dining experiences were noted.
Overall Experience
8.41
General satisfaction but marred by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:54

Property Description

Luxurious Spa Facilities
Indulge in relaxation at Gran Hotel Tourbillon's spa center, offering a range of treatments and modern amenities including massage rooms, hot tub, and beauty treatments.

Gourmet Dining Experience
Savor regional and international cuisine at the hotel's restaurant, complemented by a selection of refreshing drinks at the lobby and pool bars. Enjoy delicious fruit juices and snacks by the pool.

Convenient Location
Located just a short drive from the breathtaking Iguazu Falls and the city center, Gran Hotel Tourbillon offers easy access to key attractions. Book now for a memorable stay in Puerto Iguazu.

Important information:

Please note that guests wishing to make use of the airport shuttles must provide the property with arrival info.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 17 years old stay for US$18 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 220 reviews
Cleanliness: 5.94
Service: 9.41
Location: 8.95
Room Quality: 7.4
Amenities: 6.43
Value for Money: 7.39
Food and Beverage: 8.44
Overall Experience: 8.41
M
milton • extended_group • ar
8
Pros:

La atención del personal y la ubicación.
Habitaciones amplias.
Buen desayuno.

Cons:

Seguramente en alguna época fue un 4 estrellas y Lodge, hoy le falta un poquito de mantenimiento e inversión.
En líneas generales estuvo bien.

2026-05-27 • via Nuitee
Y
Yanina • solo_traveller • ar
7
Pros:

Excelente la atención del personal, solucionaron gran parte de lo solicitado. Pero lamentablemente las instalaciones tenían varías falencias y desatención en funcionamiento en instalaciones que antes de entregar habitación lo deberían haber controlado.

Cons:

Pero lamentablemente las instalaciones tenían varías falencias y desatención en funcionamiento en instalaciones que antes de entregar habitación lo deberían haber controlado

2026-05-24 • via Nuitee
P
Paola Soledad Ferreira • solo_traveller • ar
8
2026-05-21 • via Nuitee
N
Natalia • extended_group • ar
10
Maravillosa
Pros:

Las instalaciones

Cons:

Nada para decir, todo perfecto.

2026-05-19 • via Nuitee
R
Rafael • extended_group • br
10
2026-05-16 • via Nuitee
J
Juan Carlos • couple • ar
9
Confortable
2026-05-15 • via Nuitee
T
Taise • couple • br
2
As fotos do site não condiz com a realidade. Tudo muito diferente.
Pros:

Os funcionários são muito educados, e prestativos.

Cons:

Falta de limpeza, hotel precisa de reforma urgente, tudo velho, carpet cheirando mofo, a área da piscina toda suja.

2026-05-15 • via Nuitee
Y
YOELVIRA • solo_traveller • ar
10
Pros:

La atención

Cons:

La tv pocos canales

2026-05-14 • via Nuitee
C
Constantin • solo_traveller • de
6
Pros:

Nettes Personal

Cons:

Alles defekt, Teppich im Zimmer riecht nach Urin, Schimmel an der Decke, Möbel aus MDF in tropischen klima sollte jedem klar sein dass das nicht lange gut geht. Die Treppen außen alle gesperrt weil die WPC Latten durchbrechen. Teppich in Tropen ist ein No Go. Badezimmer alle Fugen verschimmelt. Gym Geräte 50% defekt und dreckig. Pool Fliesen fehlen zum Teil. Es sollte mal alles general renoviert werden, mit feuchtigkeitsresistenten Materialien.

2026-05-08 • via Nuitee
R
Raqueli • extended_group • br
10
2026-05-08 • via Nuitee
A
Adriana • family_with_children • cr
6
Other than the property itself, the staff was super nice, but the property needs maintenance
Pros:

The rooms are very deteriorated

Cons:

Everything is all the carpet is coming up. The bathroom is dirty has mildew in it.

2026-05-08 • via Nuitee
R
Rocio • solo_traveller • pe
10
Pros:

La ubicación, las instalaciones, el desayuno las áreaa verdes, todo es tranquilidad

2026-04-26 • via Nuitee
R
Rocio • solo_traveller • pe
10
Cons:

Super todoe es muy lkndo y agradablr

2026-04-26 • via Nuitee
C
Christian • couple • ar
7
2026-04-24 • via Nuitee
M
Matias Sebastián • solo_traveller • ar
8
Pros:

Muy buena ubicación. Estas en el punto medio de las Cataratas y del dentro. Así que tenes todo a una corta distancia. La atención del personal excelente. El desayuno es bueno, pero tampoco deslumbra.

Cons:

No me gustó quizás el estado de algunas instalaciones de las áreas comunes. El área cerca de la pileta que consiste de un piso de tablas, muchas estaban rotas y la pileta en si le hace falta mantenimiento y limpieza. Por otro lado las cortinas de los pasillos están viejas y percudidas.

2026-04-23 • via Nuitee
L
Luis Felipe • extended_group • br
10
Pros:

Bom custo benefício

2026-04-23 • via Nuitee
R
ROBERTO RUBEN • family_with_children • ar
7
Cons:

Lindo hotel le falta mantenimiento y la pileta se debería limpiar a diario o por lo menos más seguido.

2026-04-23 • via Nuitee
R
Raqueli • family_with_children • br
10
2026-04-22 • via Nuitee
R
romero • family_with_children • ar
9
Pros:

El desayuno muy pobre, las instalaciones un poco dejada

Cons:

el restaurante cierra muy temprano y al estar alejado del centro se complica ,

2026-04-21 • via Nuitee
M
Mirjam • solo_traveller • nl
7
Pros:

Ruime kamer

Cons:

Vieze vloerbedekking

2026-04-19 • via Nuitee