Urban Style L'Etape

Hotels
8.4 (1010 reviews)
18 Avenue De La République , Saint-Flour , fr

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spotless cleanliness
Friendly staff
Good food
Convenient location
Cons:
Room size and climate control issues
Noise from the street
Restaurant hours limitation

Categories

Cleanliness
8.45
Spotlessly clean; positive sentiment mentioned in multiple reviews.
Service
8.65
Friendly and welcoming staff as per several reviews.
Location
8.45
Conveniently located with easy access to local attractions.
Room Quality
8.15
Some negative comments regarding room size and climate control.
Amenities
8.25
Good amenities like parking and a restaurant, but some complaints about missing items (e.g., air conditioning).
Value for Money
8.35
Generally regarded as good value; meets expectations for a hotel of this quality.
Food and Beverage
8.55
Highly praised onsite restaurant and breakfast options.
Overall Experience
8.35
Positive stay overall with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 02:22

Property Description

Luxurious Accommodation
Cit'Hotel Grand Hotel L'Etape offers fully-equipped rooms with free WiFi access, some with picturesque garden and hill views.

Gastronomic Delights
Indulge in delicious regional specialties made from locally sourced ingredients at the on-site restaurant.

Scenic Surroundings and Convenience
Located at the base of the medieval town of Saint-Flour, guests can enjoy leisurely walks along the Ander River in the beautiful Ander Valley. On-site parking ensures a hassle-free stay.

Experience the charm and comfort of Cit'Hotel Grand Hotel L'Etape - book your stay now!

Important information:

Please note that the restaurant is closed on Sundays & Mondays.

Guests arriving after 21:00 are kindly requested to contact the hotel in advance in order to receive access codes. Contact details can be found on the booking confirmation.

Please note that the hotel offers 2 babycots.

Free public parking is for free and whitout reservation it is available outside the property, and private secure parking is available for EUR 10 per day.

Please note that pets will incur an additional charge of €20 per day.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1010 reviews
Cleanliness: 8.45
Service: 8.65
Location: 8.45
Room Quality: 8.15
Amenities: 8.25
Value for Money: 8.35
Food and Beverage: 8.55
Overall Experience: 8.35
F
Fabienne • family_with_children • ch
7
2026-07-25 • via Nuitee
B
Bogdan • family_with_children • fr
6
Pros:

Very clean and central location

Cons:

Very poorly sound insulated rooms. You hear a lot The neighbours.

2026-07-25 • via Nuitee
A
Abigail • solo_traveller • ie
8
Very agreeable!
Pros:

Ideally situated with car park very near.
The staff were just lovely!

Cons:

No negative comment !

2026-07-24 • via Nuitee
M
Marc • couple • be
8
Goed
Pros:

Niet ontbeten, zag er wel in orde uit!
Prima hotel.

Cons:

Misschien kleine frigo in kamets en airco

2026-07-21 • via Nuitee
J
Jésus • couple • fr
8
2026-07-20 • via Nuitee
C
christiane • family_with_children • fr
8
Pitoyable et malhonnête
Pros:

Désolée, sur mon commentaire précédent,j'avais fait une erreur,une confusion avec un autre hôtel que nous avions réservé par Booking

Cons:

La lenteur du service au restaurant
La climatisation trop forte au restaurant
Le peu d'amabilité à l'accueil.Politesse route juste,rien de plus.

2026-07-20 • via Nuitee
M
Martin • couple • fr
6
Pros:

Freundlicher Empfang, flexibel bei unserem Wunsch nach früherem Check-In

Cons:

WLAN hat nicht zuverlässig funktioniert. Für den Preis hätten wir eine bessere Ausstattung erwartet, Klimaanlage in der Sommerhitze wäre schön gewesen

2026-07-19 • via Nuitee
L
Louis • solo_traveller • fr
8
2026-07-18 • via Nuitee
T
Theo • solo_traveller • nl
10
Voor ons goed accomodatie op de juiste afstand van huis
Pros:

Prijs kwaliteit verhouding uitstekend. We zijn hier al n keer of 4 geweest en zijn steeds weer verbaasd over het restaurant. Heerlijk gerechten mooie presentatie. Kamer zijn ook prima, schoon en verzorgd. Komen hier altijd graag terug.

Cons:

Gehorige kamer aan de voorzijde kwam deels door de deur die open stond vanwege de hitte. Dacht dat we airco hadden. Sorry niet goed gekeken.

2026-07-16 • via Nuitee
E
Estelle • family_with_children • fr
8
2026-07-12 • via Nuitee
B
Bianca • couple • ca
10
Agréable expérience
Pros:

Petit-déjeuner varié et le menu de la table du soir délicieux. Personnel attentionné et poli.

Cons:

Œufs brouillés tièdes

2026-07-11 • via Nuitee
J
Joost • solo_traveller • nl
8
Pros:

Prima ruime kamer. En het eten in het restaurant was super

Cons:

Niets

2026-07-11 • via Nuitee
A
Artem • solo_traveller • pl
8
2026-07-09 • via Nuitee
T
T • solo_traveller • nl
7
Pros:

nvt

Cons:

nvt

2026-07-06 • via Nuitee
A
AGNES • couple • fr
9
2026-07-04 • via Nuitee
W
Willy • solo_traveller • be
7
2026-07-04 • via Nuitee
F
FABIEN • couple • fr
8
2026-07-03 • via Nuitee
M
Marianne • couple • be
9
Nous y sommes bien
Pros:

Repas succulent

2026-07-03 • via Nuitee
M
Martine • couple • fr
9
Pros:

C’était très bien.

Cons:

La climatisation de la chambre aurait été appréciée vu la période caniculaire.
Néanmoins
S, le ventilateur nous a aidés à passer une bonne nuit.

2026-06-29 • via Nuitee
I
Isabelle • couple • fr
5
2026-06-28 • via Nuitee