Madelise Adora Hotel & Travel

Hotels
8.7 (113 reviews)
111 Phố Mã Mây , Hanoi , vn

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty rooms
Noisy

Categories

Cleanliness
7.03
Reports of mold, humidity, and spider webs noted.
Service
10
Staff described as very kind and helpful.
Location
9.5
Perfect location, right in the heart of the city.
Room Quality
7.54
Room size described as tiny, with issues related to cleanliness.
Amenities
8.99
Amenities not explicitly mentioned; considered standard for hotel tier.
Value for Money
8.52
Room was OK for the price despite issues.
Food and Beverage
8.98
Food and beverage details were not mentioned; considered standard quality.
Overall Experience
9.03
Overall mixed experiences; highlights kindness of staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:29

Property Description

Luxurious Accommodation:
Indulge in the elegantly designed rooms featuring modern amenities like flat-screen TVs and free WiFi, promising a comfortable stay.

Convenient Services:
Enjoy the convenience of a 24-hour front desk, airport transfers, and room service, ensuring all your needs are met promptly and efficiently.

Central Location:
Explore the vibrant city of Hanoi with ease, as popular attractions such as Hoan Kiem Lake and Hanoi Old City Gate are just a stone's throw away.

Experience the height of luxury and convenience at Madelise Adora Hotel & Travel. Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

8.7
Based on 113 reviews
Cleanliness: 7.03
Service: 10
Location: 9.5
Room Quality: 7.54
Amenities: 8.99
Value for Money: 8.52
Food and Beverage: 8.98
Overall Experience: 9.03
B
Brandon123m Miller solo_traveller gb
9
Centre old town
Pros:

Right in centre of old town, very lively nice room ,staff very nice

Cons:

Had balcony but because we are old there was a big step to get out there ,we moved to a room with a better access balcony,room has air con TV utube netflix,they gave us 20 pound back because of balcony and a paid taxi to cat ba for us ,they did everything they could to help.

2026-05-26 via Nuitee
N
nagata solo_traveller jp
8
コスパタイパよし
Pros:

立地がよすぎる
屋上に机があり、そこでチルすることもできます。
また、スタッフの方も皆さん親切です。

Cons:

清潔感には欠ける。
これは仕方はないとは思うが日本の清潔に慣れていると不満に思う方もいると思います。
ベットは多少のシワがあり、タオルは真っ白ではありませんでした。

2026-05-20 via Nuitee
U
Urmila extended_group au
8
Great location. The staff are absolutely wonderful, very responsive and helpful. Ngau is the best!!
2026-05-13 via Nuitee
T
Tunahan extended_group be
10
Pros:

Établissement magnifique personnel au petit soin les chambres sont spatieux et très propre je conseille à tout le monde

2026-05-13 via Nuitee
P
Paul solo_traveller au
10
Very good
Pros:

Very helpful staff made on going enquire for me

Cons:

maybe the wifi connection could be better in some places

2026-05-10 via Nuitee
S
Shay solo_traveller gb
10
Pros:

Everything about this hotel is perfect. From the extremely friendly staff to the location. I even got private car to the airport offered. I extended my stay here for an extra night also. Perfect.

Cons:

There's nothing I didn't like.

2026-04-27 via Nuitee
L
Laura couple gb
8
2026-04-14 via Nuitee
N
Naoki solo_traveller jp
7
2026-04-07 via Nuitee
H
Hatano couple jp
10
Good staff good service
2026-04-05 via Nuitee
L
Laurine couple fr
7
Bon rapport qualité / prix pour un emplacement idéal au vieux quartier d'Hanoi
Pros:

L'emplacement en plein coeur du vieux quartier

Cons:

La salle de bain peu pratique, assez petite et sans paroi de douche / beaucoup de bruit en pleine nuit (chambre mal isolée) et la chambre bien qu'idéalement décorée, est un peu abîmée par endroit

2026-03-30 via Nuitee
H
HEIN HTET extended_group mm
10
Ms.Ngau is quite helpful and supportive to give recommendations about our travel. Other staffs are also very friendly an
Pros:

Thank u so much for ur warm host and hospitality. Recommended to stay

Cons:

For practical review, it’s noisy from water pumping machine at 502. However, it is not all the time but it was not comfortable in early morning while others using toilet.

2026-03-29 via Nuitee
O
Olivier couple fr
10
Exceptionnel
Pros:

Emplacement extraordinaire, dans une des rues les plus animées de la ville. Et du personnel toujours au petit soin. Mention spéciale pour Ngau et Simon, pour la préparation impeccable de l'ensemble de nos besoins : bus limousine, excursions, carte sim, change en Dong, planification etc.

Cons:

Rien. Les prestations de la chambre et de la salle de bain correspondent au tarif payé : super rapport qualité - prix.

2026-03-21 via Nuitee
P
Portia extended_group ph
10
2026-03-16 via Nuitee
V
Veyssiere couple fr
10
Merci beaucoup Ngau 🙏🏻😇
Pros:

Localisation au top dans le vieux quartier.
Mais c est surtout le personnel que nous avons adoré.
Un immense merci à Ngau 🫶🏻 qui parle parfaitement français et qui est la tout simplement pour que nos vacances se passent le mieux possible.
En nous conseillant les meilleures adresses, les meilleures escursions,
Faisant les démarches pour nous 😇
Madame et moi ne parlons ni anglais ni vietnamien donc Ngau nous a organisé notre séjour que nous avons choisi.
Vraiment un gain de temps et surtout sans mauvaise surprise.
Merci c est vraiment appréciable d avoir rencontré une personne bienveillante et d une si grande gentillesse 😇🥰
Céline et Emmanuel vous remercie pour tout le temps que vous nous avez consacré.
Merci merci merci merci 🫶🏻🫶🏻
Ngau ne changez rien ❤️ vous êtes parfaite 😇

2026-03-05 via Nuitee
S
SC couple gb
7
2026-03-01 via Nuitee
J
Jonna couple nl
9
Pros:

Super friendly staff. Arranged everything for us; From airport transport to luggage storage, scooter rental and the use of the lavatory facilities after check out.

2026-01-23 via Nuitee
N
Nguyen extended_group vn
10
Pros:

Clean, clear, cozy, spacious

2026-01-19 via Nuitee
P
Pat couple au
10
2026-01-11 via Nuitee
P
Pat couple au
10
Pros:

Super helpful staff, in a great location

Cons:

Nothing

2026-01-11 via Nuitee
T
Tony couple au
6
Great
Pros:

Location

Cons:

No lift to top floor

2026-01-04 via Nuitee