Madelise Adora Hotel & Travel

Hotels
8.7 (134 reviews)
111 Phố Mã Mây , Hanoi , VN

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty rooms
Noisy

Categories

Cleanliness
7.03
Reports of mold, humidity, and spider webs noted.
Service
10
Staff described as very kind and helpful.
Location
9.5
Perfect location, right in the heart of the city.
Room Quality
7.54
Room size described as tiny, with issues related to cleanliness.
Amenities
8.99
Amenities not explicitly mentioned; considered standard for hotel tier.
Value for Money
8.52
Room was OK for the price despite issues.
Food and Beverage
8.98
Food and beverage details were not mentioned; considered standard quality.
Overall Experience
9.03
Overall mixed experiences; highlights kindness of staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:29

Property Description

Luxurious Accommodation:
Indulge in the elegantly designed rooms featuring modern amenities like flat-screen TVs and free WiFi, promising a comfortable stay.

Convenient Services:
Enjoy the convenience of a 24-hour front desk, airport transfers, and room service, ensuring all your needs are met promptly and efficiently.

Central Location:
Explore the vibrant city of Hanoi with ease, as popular attractions such as Hoan Kiem Lake and Hanoi Old City Gate are just a stone's throw away.

Experience the height of luxury and convenience at Madelise Adora Hotel & Travel. Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

8.7
Based on 134 reviews
Cleanliness: 7.03
Service: 10
Location: 9.5
Room Quality: 7.54
Amenities: 8.99
Value for Money: 8.52
Food and Beverage: 8.98
Overall Experience: 9.03
I
Isabelle • solo_traveller • fr
10
Super séjour dans cet hôtel très bien situé.
Pros:

Roy a été très efficace. Nous saluons l’accueil du personnel. Ils sont très accueillants et gentils.
Nous avons réservé les activités par leur intermédiaire et c’était parfait.

Cons:

/

2026-10-19 • via Nuitee
N
Nazarij • couple • cz
10
Pros:

Recepcionist

2026-10-17 • via Nuitee
S
Safwa • extended_group • ma
9
Overall, the stay was pleasant thanks to the excellent location and the owner’s helpful and welcoming attitude. However,
Pros:

The hotel has an excellent location, making it easy to explore the city. The owner is warm, friendly, and always willing to help. She speaks both English and French, which makes communication much easier, and is readily available on WhatsApp. She also helped us arrange our trips to Ha Long Bay and Ninh Binh, which we really appreciated.

Cons:

The main area for improvement is housekeeping. Room cleanliness could be better, and basic amenities such as towels, shampoo, shower gel, toilet paper, and coffee should be replenished more regularly. During our week-long stay, some items were missing. When I contacted the owner once about this, she responded promptly.

2026-10-14 • via Nuitee
E
Emmanuelle • couple • fr
10
2026-10-10 • via Nuitee
T
Thu Ha • couple • nl
10
Great location in Han Oi!
Pros:

Very good service. We had quite heavy luggage and were treated with a free upgrade to a bigger room on a lower floor (there is an elevator) but this was much easier for us.

2026-10-07 • via Nuitee
L
Ludwig • solo_traveller • fr
10
Pros:

Le personnel est très agréable et très serviable, l'hôtel est très propre et calme. Nous avons pu laisser nos sacs toute la journée en attendant d'avoir notre train qui était tard le soir... Je recommande

2026-10-07 • via Nuitee
L
Loviejane • extended_group • ph
9
Good hotel near ate ha
Pros:

Near to food store and one convinient store infront with korean foods

Cons:

No elevator

2026-10-07 • via Nuitee
Y
Yatie Zulkeply • solo_traveller • my
8
Pros:

The location, the room.

Cons:

Toilet is too small.

2026-09-08 • via Nuitee
R
Robert • solo_traveller • gb
8
Great location and lovely staff. Perfect for navigating the old quarter.
Pros:

Great location and good AC in the room. Comfy bed and super friendly staff. Organised a few trips and lunch reservations no trouble!

Cons:

At price point nothing and based on being a comfortable Room for nights rest all good. No additional amenities bar, breakfast etc so if you are after something at your hotel stay elsewhere.

2026-09-06 • via Nuitee
E
Erin • solo_traveller • au
3
2026-08-13 • via Nuitee
A
Alkistis Christina • couple • gr
8
Pros:

Very good location! Overall good value for money!

2026-07-22 • via Nuitee
A
Annikken Gjesdal • couple • no
10
Pros:

Fint og sentralt hotell. Serviceinnstilte og imøtekommende personal.

2026-07-04 • via Nuitee
M
Mireia • solo_traveller • es
10
Madelise Hotel, excelente!
Pros:

El trato amable y atento. Siempre dispuestos a ayudarte.

Cons:

Me gustó todo excepto que la habitación no tenía ventana.

2026-07-04 • via Nuitee
V
Vishal • couple • qa
7
2026-06-22 • via Nuitee
I
Inès • couple • fr
10
Pros:

Very good location ! And very nice and kind staff ☺️☺️ Truly recommend

2026-06-20 • via Nuitee
B
Brandon123m Miller • solo_traveller • gb
9
Centre old town
Pros:

Right in centre of old town, very lively nice room ,staff very nice

Cons:

Had balcony but because we are old there was a big step to get out there ,we moved to a room with a better access balcony,room has air con TV utube netflix,they gave us 20 pound back because of balcony and a paid taxi to cat ba for us ,they did everything they could to help.

2026-05-26 • via Nuitee
N
nagata • solo_traveller • jp
8
コスパタイパよし
Pros:

立地がよすぎる
屋上に机があり、そこでチルすることもできます。
また、スタッフの方も皆さん親切です。

Cons:

清潔感には欠ける。
これは仕方はないとは思うが日本の清潔に慣れていると不満に思う方もいると思います。
ベットは多少のシワがあり、タオルは真っ白ではありませんでした。

2026-05-20 • via Nuitee
U
Urmila • extended_group • au
8
Great location. The staff are absolutely wonderful, very responsive and helpful. Ngau is the best!!
2026-05-13 • via Nuitee
T
Tunahan • extended_group • be
10
Pros:

Établissement magnifique personnel au petit soin les chambres sont spatieux et très propre je conseille à tout le monde

2026-05-13 • via Nuitee
P
Paul • solo_traveller • au
10
Very good
Pros:

Very helpful staff made on going enquire for me

Cons:

maybe the wifi connection could be better in some places

2026-05-10 • via Nuitee