Spa & Wellness Hotel Diament Ustroń

Hotels
•
Hotele Diament
8.6 (702 reviews)
Zdrojowa 3a , Ustroń , pl

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Delicious breakfast
Cons:
Cold pool water
Additional fees
Noise issues from neighboring rooms

Categories

Cleanliness
8.11
Clean but noted minor issues such as dust in corners.
Service
8.88
Friendly staff, with some challenges in communication regarding spa information.
Location
9.12
Perfect location for family vacations, close to parks and thermal springs.
Room Quality
8.57
Spacious rooms with good amenities, though there were issues with the view from the booked room.
Amenities
8.6
Good spa and wellness options, but some mentioned the kids pool was out of order.
Value for Money
8.56
Quality aligns with the price, but some complaints about additional charges.
Food and Beverage
8.31
Delicious breakfast and varied options, but some issues with cold food on occasion.
Overall Experience
8.68
Positive overall stay with some minor setbacks in service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 04:54

Property Description

Luxurious Wellness Experience
Experience a 4-star stay at Spa & Wellness Hotel Diament Ustroń, nestled in the picturesque Silesian Beskids. Indulge in our wellness center with a starlit swimming pool, hot tub, sauna, and fitness room.

Family-Friendly Activities
Enjoy complimentary access to playgrounds, a skate park, and climbing walls. Kids can have a blast at the kid's corner while adults unwind with body treatments or a relaxing massage.

Gourmet Dining and Scenic Views
Start your day with a delicious breakfast at our restaurant offering regional delicacies. Unwind at the bar's summer terrace with mountain views. Book now for a rejuvenating escape in Ustroń!

Important information:

Guests travelling with children are required to show their photo identification upon check-in.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs PLN 25 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for 19 zł per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for 157.50 zł per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for 195 zł per person per night when using an existing bed.
    Children up to and including 12 years old stay for 153 zł per person per night when using an available extra bed.
    People 13 years old and over stay for 185 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 702 reviews
Cleanliness: 8.11
Service: 8.88
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.31
Overall Experience: 8.68
W
Wioletta • couple • pl
10
2026-07-03 • via Nuitee
M
Maciej • couple • pl
9
2026-06-29 • via Nuitee
G
Grzegorz • solo_traveller • pl
9
2026-06-28 • via Nuitee
M
michał seemann • solo_traveller • pl
4
2026-06-26 • via Nuitee
A
Alina • solo_traveller • pl
10
2026-06-21 • via Nuitee
T
Tomasz • extended_group • pl
8
Pros:

Super śniadanie, lokalizacja, przestronny i ładny pokój, pomocna obsługa.

Cons:

Strefa basenowa raczej słaba, brak szafek, dość zimna woda w basenie, brzydki zapach w szatni.

2026-06-21 • via Nuitee
M
Marlena • couple • pl
7
Cons:

Klimatyzacja - kapało z niej i w nocy mimo, że wyłączona wydawała dziwne odgłosy. Trudno było spać.

2026-06-20 • via Nuitee
J
Jozef • couple • de
10
Pros:

Alles super

2026-06-16 • via Nuitee
L
Lech • couple • pl
10
Choć pogoda niezbyt się udała to pobyt zalaiczamy do udanych
Pros:

Super

Cons:

Tak trzymajcie!

2026-06-15 • via Nuitee
K
Karolina • family_with_children • cz
4
Quality of the hotel is questionable in compare with the price. They are not affraid to ask for aditional fee for everyt
Pros:

Nice pool and kinds playroom

Cons:

Charged parking even if there were no parking space..
Room full of ants.
Non-functional heating mode on a/c - 17C in the room :((
Poor breakfast - lot of traditional sausages but absence of fruits or any other healthier food

2026-06-15 • via Nuitee
M
Martin • solo_traveller • cz
9
Pros:

Hotel čistý, pokoj moderní a zároveň útulný. Moc milý personál na recepci i v restauraci.

Cons:

---

2026-06-03 • via Nuitee
J
Jurek72 • solo_traveller • pl
8
Pros:

Lokalizacja, basen, sauna

Cons:

Bardzo słaby internet, pokój podwyższony standard ma mniejszy balkon z gorszym widokiem. Basen otwarty tylko do 21. Na śniadaniu kolejka do jedynego ekspresu do kawy.

2026-06-01 • via Nuitee
K
Kiwała • couple • pl
10
2026-05-29 • via Nuitee
M
Marzena • solo_traveller • pl
10
2026-05-23 • via Nuitee
A
Anna • solo_traveller • pl
10
Pros:

Lokalizacja - bliskość natury jak i centralnej części miasta.

2026-05-17 • via Nuitee
A
Arkadiusz • solo_traveller • pl
9
2026-05-09 • via Nuitee
M
Mateusz • family_with_children • pl
8
2026-05-07 • via Nuitee
J
Julita • extended_group • pl
9
Doskonałe miejsce na spędzenie miłego weekendu.
Pros:

Czysty, dobrze wyposażony pokój. Czysta łazienka.

2026-05-06 • via Nuitee
P
Paweł • solo_traveller • pl
10
2026-05-05 • via Nuitee
W
Wiktoria • couple • pl
10
Z całego serca polecam hotel!
Pros:

Super hotel z genialnym wyborem śniadań, hotelowa restauracja ma świetne ceny i bardzo dobre jedzenie. Wielki plus za hotel i saunę dla gości, warto się wybrać.

2026-05-03 • via Nuitee