Spa & Wellness Hotel Diament Ustroń

Hotels
Hotele Diament
8.6 (726 reviews)
Zdrojowa 3a , Ustroń , pl

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Delicious breakfast
Cons:
Cold pool water
Additional fees
Noise issues from neighboring rooms

Categories

Cleanliness
8.11
Clean but noted minor issues such as dust in corners.
Service
8.88
Friendly staff, with some challenges in communication regarding spa information.
Location
9.12
Perfect location for family vacations, close to parks and thermal springs.
Room Quality
8.57
Spacious rooms with good amenities, though there were issues with the view from the booked room.
Amenities
8.6
Good spa and wellness options, but some mentioned the kids pool was out of order.
Value for Money
8.56
Quality aligns with the price, but some complaints about additional charges.
Food and Beverage
8.31
Delicious breakfast and varied options, but some issues with cold food on occasion.
Overall Experience
8.68
Positive overall stay with some minor setbacks in service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 04:54

Property Description

Luxurious Wellness Experience
Experience a 4-star stay at Spa & Wellness Hotel Diament Ustroń, nestled in the picturesque Silesian Beskids. Indulge in our wellness center with a starlit swimming pool, hot tub, sauna, and fitness room.

Family-Friendly Activities
Enjoy complimentary access to playgrounds, a skate park, and climbing walls. Kids can have a blast at the kid's corner while adults unwind with body treatments or a relaxing massage.

Gourmet Dining and Scenic Views
Start your day with a delicious breakfast at our restaurant offering regional delicacies. Unwind at the bar's summer terrace with mountain views. Book now for a rejuvenating escape in Ustroń!

Important information:

Guests travelling with children are required to show their photo identification upon check-in.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 726 reviews
Cleanliness: 8.11
Service: 8.88
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.31
Overall Experience: 8.68
A
Anna solo_traveller pl
7
Okay ale na 3 gwiazdki, nie na 4
Pros:

Ladny pokoj, dobre sniadania z duzym wyborem, strefa spa na masaze

Cons:

Lazienka w pokoju powinna byc juz wyremontowana, poduszki nie nadaja sie do spania, pokoje nie sa codziennie sprzatane, reczniki wymienione dopiero na prosbe. To na pewno nie jest 4 gwiazdkowy hotel chociaz ma niewykorzystany potencjal. Basen ma na calosci 170cm glebokosci wiec nie zbyt wygodny do odpoczynku. Prysznice przy basenie zasluguja na remont. Na zewnatrz basenu jest miejsce do siedzenia ale brakuje lepszej organizacji.

2026-08-12 via Nuitee
E
Enrico family_with_children pl
5
Il ristorante e' terribile
Pros:

La colazione era ottima . La posizione normale

Cons:

Il ristorante e' terribile Il menu e' estremamente limitato la qualita' del cibo mediocre.
Ho dovuto pagare il parcheggio a parte , non mi era mai successo.
Nei bagni non c'é il bidet . ma vivendo all'estero ormai mi sono abituato a questa particolarita'

2026-08-11 via Nuitee
T
Tomasz solo_traveller pl
10
Pros:

Podobało się wszystko, jedzenie wyborne! Bardzo duży wybór! Świetny basen.

2026-08-09 via Nuitee
W
Weronika family_with_children pl
8
2026-08-03 via Nuitee
L
Lukáš family_with_children cz
8
2026-07-25 via Nuitee
A
Adam couple pl
9
Bardzo udany pobyt
Pros:

Śniadanie ok, duży wybór wszystkiego, owoce, desery etc.
Basen jak najbardziej ok. Dużo atrakcji dla dzieci, animacje etc. Duże parkingi przed i za hotelem, zawsze było miejsce wolne.
Dodatkowo występ kapeli góralskiej - super

Cons:

Wentylację w łazience

2026-07-23 via Nuitee
A
Agnieszka family_with_children pl
10
2026-07-20 via Nuitee
E
Elżbieta solo_traveller pl
10
Pros:

Z 5 koleżankami wynajęłyśmy 2 poziomowy apartament z aneksem kuchennym. Komfort przewyższył nasze oczekiwania.

2026-07-19 via Nuitee
J
Joanna solo_traveller gb
8
Very comfortable beds
Pros:

The bed was so comfortable. High quality of mattress. Also very noiseprooof windows. We could not hear even storm which was thundering above the hotel.
Good use of AC and comfortable stay.
Also food was tasteful and good quality.
We use also Spa facilities and Bali therapist - female was fantastic, fuly skilled.

Cons:

The picture of swimming pool on add gave impresion that is much bigger unfortunatelly it is so small that it does not welcoming comfortable use as is very crowded. So we did not use as no space.
I knownit is not hotel spa but we were disappoonted there there is not even small shop nearby to buy even small bottle of milk to our coffee in room. Would be good bonus to have access to small little grosery shop as distance to town is big.

2026-07-19 via Nuitee
M
Michał solo_traveller pl
10
2026-07-19 via Nuitee
S
Szymon solo_traveller pl
10
2026-07-15 via Nuitee
M
Martyna solo_traveller pl
10
2026-07-14 via Nuitee
N
Natalia solo_traveller pl
10
2026-07-14 via Nuitee
M
Majkus couple pl
10
2026-07-14 via Nuitee
J
Julia couple pl
10
2026-07-13 via Nuitee
F
Fady family_with_children ae
7
2026-07-12 via Nuitee
P
Pawel solo_traveller pl
10
2026-07-11 via Nuitee
M
Małgorzata solo_traveller pl
8
Pros:

Czystość, cisza. Pyszne śniadania, miły personel. Duża sauna. Kompaktowa fajna siłownia.

Cons:

Pokój z widokiem na góry...nie do końca miał ten widok... w basenie kaskady masujące z których za bardzo nie da się skorzystać przy głębokości basenu 1,70...

2026-07-07 via Nuitee
A
Anna solo_traveller pl
10
2026-07-06 via Nuitee
L
LUCA solo_traveller it
8
Pros:

Fitness e ristorazione

2026-07-05 via Nuitee