索菲悦酒店 海口骑楼老街日月广场免税店

Hotels
8.8 (80 reviews)
No. 25, Lantian Road, Meilan District , Haikou , CN

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good location
Comfortable beds
Cons:
Cigarette odor
Limited English-speaking staff
Gym equipment issues

Categories

Cleanliness
7.44
Some reviews mentioned unpleasant smells in the hallways, indicating a need for improvement.
Service
9.91
Consistently positive remarks about friendly and helpful staff.
Location
8.95
Guests appreciated the location and described it as convenient.
Room Quality
8.9
Most reviews highlight spacious and comfortable rooms.
Amenities
8.43
While generally good, some amenities like the gym could be improved.
Value for Money
8.89
Identified as a good quality-to-price ratio by several guests.
Food and Beverage
8.44
Breakfast was noted as good, but concerns about buffet quality were raised.
Overall Experience
9.41
Overall positive sentiments with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:56

Property Description

Central Location with Stunning City Views:
Experience the vibrant city of Haikou from the comfort of your room, with breathtaking views of the bustling metropolis.

Modern Amenities for Comfort:
Relax in style with air-conditioned rooms, TV with cable channels, and free WiFi. Make use of the fitness center and enjoy hassle-free room service during your stay.

Convenient Services for Guests:
Benefit from a 24-hour front desk, business center, and ironing service. Start your day right with a delicious buffet breakfast before exploring the nearby attractions.

To enjoy these luxurious amenities and explore Haikou, book your stay at Echarm Hotel today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property reserves the right to release the room after 18:00 on the day of check-in. Guests planning to arrive after this time should contact the property directly. The property's contact info can be found in the confirmation email.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

8.8
Based on 80 reviews
Cleanliness: 7.44
Service: 9.91
Location: 8.95
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 9.41
S
Steven • family_with_children • gb
10
friendly staff, clean, great location.
Pros:

I travelled with my son. We had separate rooms next to each other.

We do not speak Chinese, so communication was sometimes difficult. One member of staff always had a translator ready to help us. Whenever we had a question about the hotel, the local area, or places to visit, he was always happy to help.

We had problems with our phones, and he helped us with phone chargers. The zip on one of our suitcases broke, and he helped us order new suitcases. Nothing was too much trouble for him.

He always went above and beyond to help us. His customer service was outstanding. 5 start service !

I travelled to many different places in China, and no other hotel matched the level of customer service that he provided.

He is a great asset to the hotel. Thank you for making our stay so enjoyable.

Cons:

I loved every thing,

2026-06-25 • via Nuitee
A
Alan • couple • gb
5
I really wished smoking in the hotel was not tolerated.
Pros:

Everything about this hotel was very good...
Breakfast was surprisingly good, mainly Asian food, but good. They did have a continental breakfast available, but during my stay, no one had it.
Laundry room was a big plus.
Staff were helpful.
Location was good for me and close to everything I needed e.g supermarket, bus stops, good local food etc.

Cons:

Although not permitted on the premises people clearly smoked. Despite asking for a non smoking room the smell of smoke in the room was very obvious. I would have given this hotel a score of 10 if it was not for the smoke. It was very unpleasant. Alas I am only willing to give a 5.

Finally, I hope the hotel doesn't think I'm being spiteful. I only say this in the hope the hotel addresses the smoking issue. If it was not for this of it would have been a good hotel.

2026-06-24 • via Nuitee
S
Szeremeta • solo_traveller • gb
8
Pros:

Staff was nice

Cons:

Breakfast was poor

2026-06-22 • via Nuitee
A
Aleksandar • couple • au
1
Bad
Pros:

Nothing no people no air con no fridge in the room not much guests so no aircon
Breakfast the worst ever and seriously a condom machine in the room

Cons:

Everything

2026-06-09 • via Nuitee
Пётр Шумов • solo_traveller • ru
9
Отель в одном из центральных районов Хайкоу в относительной отдаленности от туристических мест
Pros:

Отель не в самом центре Хайкоу, мы использовали для отдыха во время длинной стыковки при перелёте, в номерах курят, соответственно запах, учитывайте при бронировании, завтрак нормальный можно и нудл суп заказать а так мини шведский стол, для коротких остановок рекомендую!

Cons:

Дверь душевой туалета (она единая) заедает, девушке открыть-закрыть будет сложно, возможно локальные проблемы конкретного номера

2026-05-19 • via Nuitee
D
Duc Phuong • couple • au
8
Other than the communication breakdown, it was good staying overall.
Pros:

Breakfast was ok

Cons:

It disappointed me about change of name that I wasn’t informed prior to my arrival. It has caused disruption and being stressful.

2026-05-09 • via Nuitee
N
Nur Nabilah Hanis • couple • my
3
Please improve your service
Cons:

I had to wait for a longest time on the receptionist as they are having issue with the machine.
And the staff did raise her voice when i don’t understand her.
Please impove it, write it down if you are not comfortable to speak in english.
I requested the staff to help bring my luggage to my room and was ignored 🤣

2026-04-02 • via Nuitee
M
Michael • couple • gb
10
Pros:

Friendliness of the staff

Cons:

Lack of use of the TV

2026-03-29 • via Nuitee
Y
Yuliya • family_with_children • ru
7
Приемлемый отель на одну ночь
Pros:

В целом, отель хороший, там достаточно свежий ремонт, удобная кровать и подушки, но стоит какой-то непонятный неприятный запах. Если нужно переночевать одну ночь, то вполне прилично

Cons:

В комнате неприятный запах, при этом в коридоре его нет

2026-03-23 • via Nuitee
P
Peter • couple • nz
3
Check in and out time was stated as 0:00. I wouldn't have booked if the time was correctly stated.
Pros:

Nothing.

Cons:

Misleading check in information. Got tricked into booking due to misleading check in and out time. Would not have needed to book this hotel if check in and out time was correctly stated.

2026-03-23 • via Nuitee
L
Lisa • couple • gb
7
Interesting location
Pros:

It’s was cheep

Cons:

Funny noises in room spoke to staff nothing changed only stayed 2 nights wouldn’t go back

2026-03-21 • via Nuitee
L
Lisa • couple • gb
7
2026-03-20 • via Nuitee
M
Maëva • couple • gb
10
2026-03-10 • via Nuitee
J
Jan Hendrik • family_with_children • de
9
2026-03-08 • via Nuitee
R
Roberto • couple • it
9
2026-03-06 • via Nuitee
Y
Yee Ming • couple • sg
10
Pros:

Hotel feels relatively new, it's well designed, clean and comfortable. Staff are friendly and helpful. Breakfast is good too.

Cons:

Would be nice to have a fridge.

2026-03-05 • via Nuitee
G
Gładyś • solo_traveller • pl
7
2026-03-04 • via Nuitee
M
Munguntuul • family_with_children • mn
10
2026-03-01 • via Nuitee
S
STEPHANIE • solo_traveller • sg
6
Will not go back again!
Pros:

NA

Cons:

The breakfast not so good.
The breakfast staff need to improve for communication with people.

2026-02-26 • via Nuitee
Герасименко • couple • kz
10
2026-02-13 • via Nuitee