Sunway Pyramid Hotel

Hotels
•
Sunway Hotels & Resorts
8.3 (3585 reviews)
Persiaran Lagoon, Bandar Sunway , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent location and mall connection
Friendly, helpful staff and good hospitality
Good facilities and family-friendly (pool access, resort upgrade sometimes)
Clean and comfortable rooms reported by several guests
Convenient for visiting Sunway Lagoon / theme park
Occasional complimentary upgrades
Cons:
Some rooms are small (tight twin rooms, small windows)
Mixed food/breakfast experience (long queues, limited offerings)
Perceived high price / some say expensive
Occasional housekeeping or cleanliness reports
Restaurant can be crowded and limited (shared service)
Lack of bidet/shattaf noted by one guest

Categories

Cleanliness
8
Generally described as clean and comfortable in multiple reviews (e.g., 'quite clean', 'comfortable, clean'), though one guest noted the room needed cleaning and another implied housekeeping issues.
Service
8.8
Staff repeatedly praised for friendliness, helpfulness and good hospitality ('staff was friendly', 'very good hospitality', 'employees excellent'); one report of stressed staff at breakfast reduced the score slightly.
Location
9.5
Consistently highlighted as excellent and convenient (close to Sunway Lagoon and connected to the mall) — many guests called location 'perfect' or 'superb'.
Room Quality
7.5
Mixed feedback: some guests enjoyed comfortable beds and upgrades, but several mentioned small rooms, small windows and that twin rooms were tighter than expected.
Amenities
8.8
Facilities met expectations for many guests (pools, connection to mall, access to resort pool/pool at sister hotel, free upgrades reported), supporting a strong amenities score.
Value for Money
7
Mixed perceptions: some guests called it good value, while at least one explicitly said the price was too expensive, lowering the score.
Food and Beverage
7.8
Breakfast received both praise ('outstanding' in some reviews) and criticism (long queues, disappointing offerings, crowded restaurant), producing a mixed rating.
Overall Experience
9
Overall impressions are very positive for many guests ('amazing stay', 'wonderful experience', 'best one ever', 'superb'), with family-friendly and memorable visits emphasized.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-01 13:41

Property Description

Prime Location

Convenient Amenities

Exciting Activities

Book your stay at Sunway Pyramid Hotel now for a memorable experience in Sunway Lagoon theme park.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated guests with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor.
Please note that Sunway Lagoon Theme Park opens daily at 10:00 to 18:00.
The hotel is also a smoke-free property. Violators are liable to a fine of RM 400.
Please note that there are no connecting rooms.
Guests under the age of 18 are only allowed to check in with a parent or official guardian.
Please note that guests may request for a late check-out, subject to the hotel's availability. Extra charges apply. Kindly contact the hotel directly for more information.
Please note that an extra bed is available for 1 additional guest, subject to availability. Additional charges apply.
Extra guests are subject to additional breakfast charges.
Please be informed that the hotel does not accept a third party payment card. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

8.3
Based on 3585 reviews
Cleanliness: 8
Service: 8.8
Location: 9.5
Room Quality: 7.5
Amenities: 8.8
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 9
A
abeer • couple • sa
10
Pros:

انصح بالاقامة فية قربة من الملاهي المائية والمول والمطاعم ماتحتاج تطلع منه رائع

2026-07-04 • via Nuitee
A
Angeline • solo_traveller • my
10
2026-07-04 • via Nuitee
A
Angeline • solo_traveller • my
10
2026-07-04 • via Nuitee
S
Syahril • couple • qa
8
Best staycation hotel for family
Pros:

We had a wonderful family stay at Sunway Pyramid Hotel. The room was clean, comfortable, and perfect for our family. The location is excellent with direct access to Sunway Pyramid Mall and close to Sunway Lagoon, making it very convenient for shopping and family activities. The staff were friendly and helpful throughout our stay. Overall, it was a great experience, and we would definitely stay here again. Highly recommended for families!

Cons:

None

2026-07-03 • via Nuitee
A
abdullah • family_with_children • sa
8
كانت الاقامة جيدة
Pros:

الموقع

2026-07-02 • via Nuitee
Y
yousef • family_with_children • sa
10
Pros:

Everything

Cons:

Nothing

2026-06-29 • via Nuitee
T
Thiam hoo • couple • my
8
2026-06-29 • via Nuitee
Z
Zafirah • family_with_children • my
10
2026-06-29 • via Nuitee
S
Salim • solo_traveller • ke
9
2026-06-28 • via Nuitee
H
HAZIANA • extended_group • my
8
2026-06-28 • via Nuitee
X
Xiaoyan • solo_traveller • us
7
2026-06-25 • via Nuitee
J
Joo • family_with_children • au
10
amazing stay with all facilities nearby
Pros:

location is perfect
ambience nice . free n easy

Cons:

nothing really

2026-06-24 • via Nuitee
S
Siddiqui • couple • pk
8
2026-06-24 • via Nuitee
A
Annewan • solo_traveller • sg
10
Pros:

The staff, the room, welcoming and farewell notes/ items. The breakfast was gopd. Location is superb.

Cons:

Only the price that was too expensive.

2026-06-20 • via Nuitee
F
Fahad • family_with_children • sa
10
2026-06-19 • via Nuitee
A
Abdallah • family_with_children • ly
8
It’s good place if you are planning to stay beside Sunway Lagoon.
Pros:

The place was just good for my stay with family besides Sunway Lagoon. It’s quite clean and comfort stay.

Cons:

Restaurant is quite crowded and have minimum offering when it come to the food. I guess because it serving two hotels.

2026-06-18 • via Nuitee
A
Afiq(Royston) • couple • my
8
2026-06-16 • via Nuitee
N
Nadia • couple • my
10
Wonderful experience
Pros:

I love everything about this hotel.. facilities all met my expectations… and a very good hospitality from the crew as well..

Cons:

Nil

2026-06-16 • via Nuitee
M
Muhannad • solo_traveller • sa
8
2026-06-15 • via Nuitee
H
Happy Family Of 5 • solo_traveller • sg
9
2026-06-14 • via Nuitee