Hanoi E Central Luxury Hotel

Hotels
9.6 (3964 reviews)
18 Lo Su , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Value for money
Cons:
Dated decor
Small room size
Limited breakfast options

Categories

Cleanliness
9.09
Multiple reviews highlight clean and comfortable rooms, but mention dated decor which affects overall perception.
Service
10
Staff are consistently praised for being extremely helpful, friendly, and attentive, which greatly enhances the guest experience.
Location
10
The hotel is centrally located with easy access to main attractions and amenities.
Room Quality
9.06
Some reviews mention small room sizes and dated furnishings, impacting the perceived quality.
Amenities
9.6
Basic amenities are available; however, certain breakfast options and limited updates mentioned in reviews may affect perception.
Value for Money
10
General consensus is that the hotel offers good value, especially over peak times despite some shortcomings.
Food and Beverage
9.05
Breakfast is good but somewhat limited in choices, which impacts overall satisfaction.
Overall Experience
10
Overall experience is positively highlighted due to exceptional service, despite some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:54

Property Description

Stunning Views of Hoan Kiem Lake
Situated in the heart of Old Quarter, Hanoi E Central Luxury Hotel & Restaurant offers breathtaking views of the serene Hoan Kiem Lake. The perfect backdrop for a relaxing stay.

Luxurious Amenities and Services
Enjoy a range of top-notch amenities including a 24-hour front desk, flat-screen TV, and complimentary WiFi throughout the hotel. The air-conditioned rooms are elegantly furnished with modern conveniences, ensuring a comfortable and memorable experience.

Convenient Location and Exceptional Service
With its proximity to Hanoi Train Station and Dong Xuan Market, the hotel provides easy access to key attractions. Benefit from services such as laundry, tour assistance, and airport shuttles, making your stay hassle-free.

Experience luxury and convenience at Hanoi E Central Luxury Hotel & Restaurant. Book now for an unforgettable stay by Hoan Kiem Lake.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for VND 300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 3964 reviews
Cleanliness: 9.09
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
F
Fabio • family_with_children • it
10
Pros:

Tutto davvero ottimo, consigliatissimo considerando che si trova nel quartiere vecchio

2026-06-20 • via Nuitee
N
Nathalie • solo_traveller • es
10
Excelente estancia.
Pros:

Este pequeño hotel destaca por su servicio excepcional, especialmente gracias a Rosie, quien estuvo muy atenta y pendiente de mi en todo momento.
La habitación resultó ser muy completa, tranquila y luminosa, lo que garantizó un descanso perfecto.
Sin duda, una experiencia totalmente recomendable. Volvería a reservar una próxima vez.

2026-06-20 • via Nuitee
B
Beth • couple • gb
10
Amazing stay! I will be returning.
Pros:

Everything!!! The staff. The location. The breakfast & the rooms were spotless!!
There was a guy with an American accent ( didn’t catch his name) He was so friendly went above & beyond to make sure we were settled. All the staff were amazing and super friendly. The location is spot on 5 min walk from the central lake and all the Shops, bars and restaurants. Excellent value for money and I will be staying here on my next stay in Hanoi. Thank you xx

Cons:

Nothing

2026-06-20 • via Nuitee
L
Luca • couple • de
10
Pros:

Rosie and the other staff were super friendly and helpfull, recommend

2026-06-20 • via Nuitee
S
Simon • solo_traveller • nl
10
Pros:

Lovely boutique hotel in the heart of Hanoi. The staff was very welcoming and nice, especially Rosie. I got a free upgrade to a bigger room as well.

Cons:

Electricity went out for half an hour in the morning but definitely not a big issue!

2026-06-19 • via Nuitee
F
François • solo_traveller • fr
10
Hotel met perfecte service
Pros:

De vriendelijkheid en hulpvaardigheid van persnerl

2026-06-19 • via Nuitee
P
Prachatický • couple • cz
10
2026-06-19 • via Nuitee
G
Georg • couple • de
6
Passables Hotel für kurzen Aufenthalt in Hanoi
Pros:

Hotelpersonal war sehr freundlich, Hotel ist sehr zentral gelegen, Zimmer war okay, große Dusche

Cons:

Alles war etwas runtergekommener als auf den Bildern, an einem Tag lag ein Besen in unserem Bett unter der Decke (warum auch immer?), wir sollten am Tag der Abreise eigentlich sehr früh Frühstück bekommen, dies hat aber nicht wirklich gut funktioniert

2026-06-19 • via Nuitee
J
Jimmy • solo_traveller • be
10
2026-06-18 • via Nuitee
J
Julie • solo_traveller • gb
10
Pros:

It’s a good hotel for anyone looking for a good value for money in the central location. The hustle bustle of Hanoi’s Old Quarter is right at its door step but you won’t hear the noise at all at night and the room is kept very clean and comfortable. The staff is very friendly and helpful.

Cons:

Nothing much to complain. The breakfast buffet options felt a bit limited compared to other places I’ve stayed at but that wasn’t really an issue for me :)

2026-06-18 • via Nuitee
K
Khalid Jazouli • solo_traveller • fr
10
Pros:

L'emplacement est parfait, en plein cœur du vieux quartier de Hanoï, le personnel est attentionné et très disponible. Un grand merci à Rosie et à Rina.

2026-06-17 • via Nuitee
M
MarcoZ28 • family_with_children • it
10
One day with family
Pros:

soggiorno breve ma super ! posizione perfetta e staff super gentile

Cons:

mi è piaciuto tutto

2026-06-17 • via Nuitee
N
Nigel • extended_group • us
10
Excellent Hotel in Hanoi w Great Location!
Pros:

This was our second time at Hanoi E Central. We really love the place. The location is excellent and the staff Rub y and all of them are very helpful, polite accommodating and lovely. The breakfast is good and the rooms are comfortable and well equipped.,

Cons:

Nothing of note.

2026-06-17 • via Nuitee
M
Miguel Pablo • solo_traveller • es
10
Pros:

El servei

2026-06-17 • via Nuitee
S
Stéphane • solo_traveller • fr
10
2026-06-17 • via Nuitee
H
Hikk1 • solo_traveller • jp
10
Pros:

立地最高。徒歩圏内にカフェや、フォー、バインミーの美味しいお店が複数あります。

スタッフたちは若くて活気があり、接客も丁寧で気配りも行き届いている。
どういう人が泊まっているかもきちんと把握しているようで、こちらがどの部屋に泊まっているかやチェックアウトの日も覚えてくれていて話がスムーズ。
チェックイン前のメールでツアーや空港送迎の案内が来たのでしつこく勧誘されたらどうしようかと思っていたが、全くそんなことなく、むしろ無料でアップグレードしてくれたり、延泊時の値引き交渉の余地もあり（少額でしたが笑）、総じてマイナスに思った点は全くありませんでした。
ハノイに来たらぜひまた泊まりたい。

2026-06-17 • via Nuitee
S
Satreen • solo_traveller • us
10
Would stay here again if I come back to Hanoi! The location was perfect and the staff were exteremely kind, hospitable,
Pros:

The location and staff

Cons:

Nothing, I loved it all!

2026-06-16 • via Nuitee
L
Leanne • solo_traveller • nz
10
Pros:

The staff were amazing. Helpful, happy and friendly

Cons:

Nothing it was great

2026-06-16 • via Nuitee
D
Duc Anh • couple • sk
10
2026-06-15 • via Nuitee
I
Illia • couple • de
10
Pros:

Stuff

2026-06-14 • via Nuitee