Hanoi E Central Luxury Hotel

Hotels
9.6 (4089 reviews)
18 Lo Su , Hanoi , vn

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Value for money
Cons:
Dated decor
Small room size
Limited breakfast options

Categories

Cleanliness
9.09
Multiple reviews highlight clean and comfortable rooms, but mention dated decor which affects overall perception.
Service
10
Staff are consistently praised for being extremely helpful, friendly, and attentive, which greatly enhances the guest experience.
Location
10
The hotel is centrally located with easy access to main attractions and amenities.
Room Quality
9.06
Some reviews mention small room sizes and dated furnishings, impacting the perceived quality.
Amenities
9.6
Basic amenities are available; however, certain breakfast options and limited updates mentioned in reviews may affect perception.
Value for Money
10
General consensus is that the hotel offers good value, especially over peak times despite some shortcomings.
Food and Beverage
9.05
Breakfast is good but somewhat limited in choices, which impacts overall satisfaction.
Overall Experience
10
Overall experience is positively highlighted due to exceptional service, despite some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:54

Property Description

Stunning Views of Hoan Kiem Lake
Situated in the heart of Old Quarter, Hanoi E Central Luxury Hotel & Restaurant offers breathtaking views of the serene Hoan Kiem Lake. The perfect backdrop for a relaxing stay.

Luxurious Amenities and Services
Enjoy a range of top-notch amenities including a 24-hour front desk, flat-screen TV, and complimentary WiFi throughout the hotel. The air-conditioned rooms are elegantly furnished with modern conveniences, ensuring a comfortable and memorable experience.

Convenient Location and Exceptional Service
With its proximity to Hanoi Train Station and Dong Xuan Market, the hotel provides easy access to key attractions. Benefit from services such as laundry, tour assistance, and airport shuttles, making your stay hassle-free.

Experience luxury and convenience at Hanoi E Central Luxury Hotel & Restaurant. Book now for an unforgettable stay by Hoan Kiem Lake.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for VND 300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 4089 reviews
Cleanliness: 9.09
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
K
Karin • solo_traveller • nl
10
Super centrale ligging, buitengewone service! 👌
Pros:

Dit hotel heeft werkelijk de perfecte locatie midden in de Old Quarter. Alles is op loopafstand, terwijl het 's nachts heerlijk rustig is. We hebben daardoor iedere nacht fantastisch geslapen.

Maar wat dit hotel écht bijzonder maakt, is de ongekende gastvrijheid. Vanaf het moment dat we binnenkwamen werden we warm ontvangen door Rosie en haar geweldige collega's. Ze deden er alles aan om ons verblijf perfect te maken en niets was hen te veel. Of het nu ging om tips, het regelen van vervoer of het beantwoorden van vragen: alles werd met een grote glimlach en oprechte betrokkenheid gedaan.

Rosie regelde zelfs een tour voor ons en bleef ook ná ons uitchecken contact houden om te controleren of alles goed verliep. Zo'n persoonlijke service kom je zelden tegen en maakte een enorme indruk op ons.

Dit hotel heeft ons niet alleen een fantastisch verblijf bezorgd, maar ook onze allereerste kennismaking met de ongelooflijke vriendelijkheid en gastvrijheid van Vietnam onvergetelijk gemaakt. We zouden zonder enige twijfel opnieuw voor dit hotel kiezen en kunnen het iedereen van harte aanbevelen. Een absolute 10/10!

Cons:

Niets!

2026-07-25 • via Nuitee
D
Diego • couple • es
10
Pros:

El sitio es genial, la ubicación espectacular y la atención del equipo del hotel es la mejor que he tenido nunca. Me gestionaron transporte, entradas para marionetas y nos ayudaron en todo muy amablemente. El staff es de 10. Mil gracias!!! El desayuno de lujo

2026-07-25 • via Nuitee
F
Fabienne • couple • fr
9
Parfait
Pros:

Très bon rapport qualité prix pour cet hôtel très bien situé. Confort de la chambre correct et surtout au calme ce qui est très appréciable dans une ville très bruyante. Le gros point fort est la gentillesse du personnel très disponible. Mention spéciale à Rosie qui a rendu notre séjour très agréable. Merci pour tout.

Cons:

Rien

2026-07-24 • via Nuitee
L
Loesje • family_with_children • be
7
Pros:

Het personeel was heel vriendelijk en behulpzaam.

Cons:

Het hotel is iets verouderd.

2026-07-24 • via Nuitee
B
Bernhard • family_with_children • de
10
Ein fantastischer Aufenthalt – herausragender Service und herzliche Gastfreundschaft!
Pros:

Wir hatten einen rundum wunderbaren Aufenthalt im e Central Luxury Hotel. Das Hotel ist sehr sauber, die Zimmer sind komfortabel und die Lage ist unschlagbar – nur wenige Schritte vom berühmten Wasserpuppentheater entfernt und absolut zentral gelegen.

Besonders hervorheben möchten wir das unglaublich freundliche und hilfsbereite Personal, das unseren Urlaub unvergesslich gemacht hat:

Rosie hat uns jederzeit hervorragend zu allen Themen beraten und uns beim Late Check-out extrem unkompliziert geholfen.

Rina: Ein ganz besonderer Dank gilt auch Ihr: Aufgrund eines Krankheitsfalls während unseres Aufenthalts hat sie uns weitaus mehr geholfen, als man je von einem Hotel service erwarten würde. Sie hat für uns einen Arzttermin im Krankenhaus organisiert, einen Rollstuhl-Service für den Flughafen gebucht und uns sogar Essen direkt aufs Zimmer gebracht. Diese Fürsorge hat uns sehr berührt!

Alle Mitarbeiter im Hotel sind außerordentlich zuvorkommend und aufmerksam. Wir haben uns von der ersten bis zur letzten Minute bestens aufgehoben gefühlt.

Wir kommen auf jeden Fall wieder und können dieses Hotel von ganzem Herzen empfehlen!

Cons:

Nichts

2026-07-24 • via Nuitee
M
Mirjam • family_with_children • nl
10
Klein boutique hotel op top lokatie!
Pros:

Klein boutique hotel in oude gedeelte van Hanoi. Erg vriendelijke mensen, die meedenken en je helpen waar nodig. Maar zeker niet opdringerig. Mooie kamers en heerlijke bedden en douche.

Cons:

Niets, zwembad zou lekker zijn. Maar daar is de prijs ook niet naar.

2026-07-24 • via Nuitee
L
Laura • solo_traveller • be
9
Aanrader in het centrum!
Pros:

Enorm behulpzaam personeel!
Propere kamers en de locatie was top.

2026-07-24 • via Nuitee
L
Lai • couple • ae
9
2026-07-24 • via Nuitee
M
Meng-Hsi • couple • tw
10
Pros:

The hotel room, breakfast and all the services are so good. Especially thanks to Roise, Rinna, and all the hotel staff for helping me during my stay.

Cons:

No

2026-07-23 • via Nuitee
S
Stefania • solo_traveller • it
10
Pros:

Hotel situato in posizione molto comoda, vicino al lago Hoan Kiem, tra il Quartiere vecchio e il quartiere francese. Nei dintorni sono presenti numerosi ristoranti e negozi. Il personale è gentilissimo, sempre pronto ad aiutarti. La colazione è molto varia, presenti sia alternative dolci che salate. Consigliato!

2026-07-23 • via Nuitee
J
Jacquie • solo_traveller • gb
10
Pros:

The staff at E Central were so friendly and helpful. They really helped make our stay perfect. Nothing was too much for them. Our family room was clean and quiet with very comfortable beds and it was a great location for walking to the Old Town.

2026-07-23 • via Nuitee
N
Natacha • family_with_children • fr
10
Tout est parfait
Pros:

C est le meilleur hôtel d hanoi rapport qualité prix. Très confortable. Les chambres sont spacieuses et le personnelle est tres sympathique. Jusqu a présent c est notre meilleur hôtel à Hanoï. Je le recommande fortement vous ne trouverez pas mieux

2026-07-22 • via Nuitee
P
Pattanayak • couple • in
4
Rooms were very uncomfortable like bed bathroom and they have lift from first floor which is not at all comfortable for
Pros:

Except the reception staff nothing is there to prase

Cons:

Nothing

2026-07-22 • via Nuitee
P
Pablo • solo_traveller • es
10
Pros:

Rosie y su equipo son un encanto, nos ayudaron en todo desde España y con los transportes de recogida del aeropuerto. Además, la ubicación del hotel es perfecta al lado del lago. Las instalaciones están también muy bien. Esperamos repetir muy muy pronto!

Cons:

Nada, todo perfecto!

2026-07-21 • via Nuitee
C
Cristina • family_with_children • es
10
Pros:

El personal y la ubicación

2026-07-21 • via Nuitee
R
Ronny • extended_group • nl
10
2026-07-21 • via Nuitee
N
Natalie • solo_traveller • gb
10
Great place to stay in Hanoi
Pros:

Special thank you to Rosie and Kien, and I didn’t get the bell boy’s name. Really lovely, welcoming staff. You can tell there is family atmosphere and Rosie tends to every guest with care and attention.

Great location, great value and good breakfast!

I think it’s worth upgrading if you would like a window and view from the room too 😊

Cons:

Could do with a 24/7 reception service. The hot water tap didn’t work too well but it didn’t really affect me as I was only there for a short stay.

2026-07-21 • via Nuitee
R
Roeskva • solo_traveller • dk
10
2026-07-21 • via Nuitee
A
Artur • solo_traveller • pl
10
In the heart of Hanoi!🙂
Pros:

First things first, it is the staff that makes this hotel! ❤️

It all starts with Rosie and very helpful correspondence months before the trip itself, with recommendations of tours and other useful advice.

Then it's the check in, in our case Cian (Kian?), who was very chatty, helpful and a very kind introduction to our first Vietnam accommodation.

We sadly do not remember the name of other people in the staff, but everyone was wonderful, THANK YOU!❤️

The rooms are ok-sized, very clean and cared for daily. Very efficient air-conditioning and a great shower.

The location is spectacular, just steps away from the Old Town, where the action is.

The only thing I'd improve is the breakfast, both the variety and quality.

All in all, thank you all! ❤️

2026-07-20 • via Nuitee
C
Charlotte • couple • gb
9
Pros:

Great base to explore the old quarter, super helpful staff, managed to check in early. Spacious room on fourth floor.

2026-07-20 • via Nuitee