Hanoi E Central Luxury Hotel

Hotels
9.6 (3947 reviews)
18 Lo Su , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Value for money
Cons:
Dated decor
Small room size
Limited breakfast options

Categories

Cleanliness
9.09
Multiple reviews highlight clean and comfortable rooms, but mention dated decor which affects overall perception.
Service
10
Staff are consistently praised for being extremely helpful, friendly, and attentive, which greatly enhances the guest experience.
Location
10
The hotel is centrally located with easy access to main attractions and amenities.
Room Quality
9.06
Some reviews mention small room sizes and dated furnishings, impacting the perceived quality.
Amenities
9.6
Basic amenities are available; however, certain breakfast options and limited updates mentioned in reviews may affect perception.
Value for Money
10
General consensus is that the hotel offers good value, especially over peak times despite some shortcomings.
Food and Beverage
9.05
Breakfast is good but somewhat limited in choices, which impacts overall satisfaction.
Overall Experience
10
Overall experience is positively highlighted due to exceptional service, despite some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:54

Property Description

Stunning Views of Hoan Kiem Lake
Situated in the heart of Old Quarter, Hanoi E Central Luxury Hotel & Restaurant offers breathtaking views of the serene Hoan Kiem Lake. The perfect backdrop for a relaxing stay.

Luxurious Amenities and Services
Enjoy a range of top-notch amenities including a 24-hour front desk, flat-screen TV, and complimentary WiFi throughout the hotel. The air-conditioned rooms are elegantly furnished with modern conveniences, ensuring a comfortable and memorable experience.

Convenient Location and Exceptional Service
With its proximity to Hanoi Train Station and Dong Xuan Market, the hotel provides easy access to key attractions. Benefit from services such as laundry, tour assistance, and airport shuttles, making your stay hassle-free.

Experience luxury and convenience at Hanoi E Central Luxury Hotel & Restaurant. Book now for an unforgettable stay by Hoan Kiem Lake.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for VND 300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 3947 reviews
Cleanliness: 9.09
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
G
Gökşen • couple • tr
10
2026-05-30 • via Nuitee
J
JINGYUN • solo_traveller • gb
10
Pros:

Rosie has been very helpful before and during our whole stay. She helped us arrange trips to Ninh Binh and Ha Long cruise. Both were excellent value and cheaper than same trips on booking website.
All staff were very kind, they provided guide, luggage and other assistance. The location is in walking distance to all needs.

Cons:

None

2026-05-30 • via Nuitee
C
Catherine • extended_group • ca
10
Amazing staff, great concern for our comfort and perfectly located.
Pros:

The staff! So friendly and welcoming. The view from the penthouse, could see in 3 directions.

Cons:

Being at the top of the building with so many windows made the suite heat up during the day. With the a/c only on when you were in the room, it took a long time to cool down at the end of the day.

2026-05-30 • via Nuitee
V
Vanessa • solo_traveller • pt
10
Ótima estadia
Pros:

Ótima localização, funcionários muito simpáticos e atenciosos. Pequeno almoço muito saboroso, quarto grande e muito confortável. Recomendo muito!

2026-05-30 • via Nuitee
O
Olga • couple • gr
10
An amazing stay in Hanoi – friendly staff, spotless rooms, and exceptional hospitality. Highly recommended
Pros:

The hotel exceeded my expectations. The staff was incredibly friendly, helpful, and professional throughout my stay. The room was clean, comfortable, and well-equipped, and the location was perfect for exploring Hanoi. The breakfast offered a great variety of options, and the overall atmosphere was welcoming and relaxing. I would definitely stay here again.

Cons:

Honestly, there was very little to dislike. Everything was well organized and met my expectations. If I had to mention something, it would only be minor details that did not affect my overall experience.

2026-05-30 • via Nuitee
M
Monica • couple • es
10
Ha sido súper placentera! El personal, en especial Lisa nos ha ayudado en todo. Repetiríamos seguro :)
Pros:

Todo!

Cons:

Nada

2026-05-30 • via Nuitee
F
Flora • couple • hu
10
Very clean and quiet despite being in the middle of the town
Pros:

Very friendly staff, great location

2026-05-30 • via Nuitee
B
Bonnie • couple • nz
10
Excellent location for exploring the Old Quarter, but the reception staff truly made our stay special. As first-time vis
Pros:

The location is excellent for staying in the old quarter but what really made it a special stay was the reception staff. This was our first time to Vietnam and we were warmly welcomed by all staff. They provided us with a travel tips sheet, food recommendations and a map for exploring the city. We did our laundry there, had private transfers to the airport and were able to leave our luggage there while we did the Ha Giang Loop for 4 days.

2026-05-29 • via Nuitee
F
Florence • couple • ch
9
2026-05-29 • via Nuitee
M
MOUAD • couple • fr
10
Pros:

Amazing place! Very nice staff I highly recommend

2026-05-29 • via Nuitee
Унгурян • couple • md
10
Pros:

Удобное расположение, вкусные завтраки, а персонал очень внимательный к гостям.

2026-05-29 • via Nuitee
K
Katarina • solo_traveller • sk
8
2026-05-29 • via Nuitee
B
Boghos • solo_traveller • fr
10
2026-05-28 • via Nuitee
R
Roberto • family_with_children • us
10
A comfortable and satisfying stay with friendly service and a great location.
Pros:

The breakfast was delicious and had a good variety of choices. The location was convenient and the staff were friendly and accommodating especially Lisa and Rosie. Overall, the stay was comfortable and relaxing.

Cons:

N/A

2026-05-28 • via Nuitee
M
Maria • couple • pe
10
It was fantastic
Pros:

Everything was excellent , location , cleanliness and staff service .

2026-05-28 • via Nuitee
H
hervé • couple • fr
8
HOTEL CALME ET BIEN CENTRE, pdj parfait.
2026-05-27 • via Nuitee
S
Saad • solo_traveller • bd
9
Excellent hotel at Old Town Hanoi
Pros:

Excellent location: can walk everywhere
Very friendly and helpful staff.
Room was good size for the price.
Breakfast was better than expected for a boutique hotel

Cons:

The pillows were quite large. Tough for children. They should get pillows of 2 sizes.

2026-05-27 • via Nuitee
M
Mustafa Kaan • couple • tr
9
Pros:

Konumu ve personeller çok ilgili

Cons:

Odalar küçük klima sesli çalışıyor

2026-05-27 • via Nuitee
V
valeria • extended_group • it
10
Pros:

The staff is very attentive and helpful

2026-05-27 • via Nuitee
M
MICHEL • couple • fr
10
Pros:

Très bon emplacement. Personnel aux petits soins, sympathique. Bon petit déjeuner.

2026-05-26 • via Nuitee