Hanoi Center Silk Charming Hotel & Travel

Hotels
9.1 (2278 reviews)
40 phố Mã Mây, Phố Cổ, Hàng Buồm, Hoàn Kiếm, Hà Nội, Việt Nam 40 phố Mã Mây, Phố Cổ, Hàng Buồm, Hoàn Kiếm, Hà Nội, Việt Nam , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Noise issues
Cleanliness concerns
Limited hot water

Categories

Cleanliness
8.06
Several reviews mentioned cleanliness issues such as lack of soap and overall unclean conditions.
Service
10
Staff were frequently described as friendly and helpful, providing a positive experience.
Location
9.53
The hotel is well-located in the old quarter, which was appreciated by guests.
Room Quality
8.57
Guests mentioned comfortable beds and spacious rooms, but also noted some maintenance issues.
Amenities
8.52
Amenities were seen as decent, although various issues were reported regarding hot water and air conditioning.
Value for Money
9.55
Many guests found the stay to be reasonable given the location and service.
Food and Beverage
9.01
No specific mentions about food quality; assumes standard quality for this hotel tier.
Overall Experience
9.56
Many guests enjoyed their experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:03

Property Description

Central Location in Hanoi
Modern Amenities
Convenient Services

To experience the charm of Hanoi, book your stay at Hanoi Center Silk Charming Hotel & Travel today.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 2278 reviews
Cleanliness: 8.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 9.55
Food and Beverage: 9.01
Overall Experience: 9.56
M
Maddison • solo_traveller • gb
10
2026-09-19 • via Nuitee
G
Gar • solo_traveller • vn
3
Not for me for a number of reasons, staff nice though.
Pros:

Staff were nice at the front desk. Right in the middle of it in the old quarter.

Cons:

People already have mentioned it but the noise. You would want to be an extremely heavy sleeper. I had ear plugs in and could still hear the thumping. Also, not once was the water warm for the shower during my stay. Room not cleaned on one occasion and weird smell off the wash gel and shampoo (but that's probably just a personal taste thing so not affecting rating). The fridge did not work neither, there is one there but the warm room would keep the drinks warmer so it's really just a tick box checking exercise as it is not functional. Single window out to a corridor but light coming in from the corridor (blinds not sufficient for blocking out light). Would not really recommend and would not return but again, to highlight, the staff were nice.

2026-09-19 • via Nuitee
G
ginge • solo_traveller • gb
10
Pros:

Marco is the best

2026-09-19 • via Nuitee
M
Marc • solo_traveller • es
7
2026-09-19 • via Nuitee
M
Mamad • couple • fr
10
Marco
Pros:

Marco is the best

Cons:

Nothing

2026-09-17 • via Nuitee
E
Enzo • solo_traveller • fr
10
Pros:

Marco is the best

2026-09-16 • via Nuitee
D
daphna • couple • il
7
2026-09-16 • via Nuitee
M
Mandel • couple • gb
10
Good location and would recommend
Pros:

Friendly receptionist

2026-09-13 • via Nuitee
C
Carl • couple • au
10
Pros:

Location is perfect for old quarters, marco was a great host very friendly. Organised our taxi to the airport

2026-09-13 • via Nuitee
M
Mira • extended_group • au
10
Pros:

Very kind staff and great rooms for the price. Comfy beds, clean, delicious tea.

Cons:

Slightly noisy due to proximity to beer street(out of the hotel’s control)

2026-09-13 • via Nuitee
T
tiny • solo_traveller • es
10
2026-09-12 • via Nuitee
S
su-ho • solo_traveller • kr
9
가성비 최고의 호텔입니다
Pros:

친절하고, 모든 스텝이 영어가 가능 했습니다. 바이크렌탈까지 해결해 주시고 정말 좋았습다

Cons:

바로 옆 최근에 생긴 대형펍 덕분에 늦은 시간까지 쿵쿵 거리는 베이스음이 들렸습니다.

거슬릴정도는 아니였습니다

2026-09-12 • via Nuitee
E
Eden • solo_traveller • il
10
2026-09-12 • via Nuitee
C
cesare • couple • it
8
2026-09-11 • via Nuitee
R
Raj Nancy • solo_traveller • my
9
Best Stay
Pros:

The staff were absolutely wonderful and very helpful throughout my stay. Special thanks to Mr. Thomas and Mr. Marco for their excellent hospitality, kindness, and attentiveness. They made me feel very welcome and comfortable. Their warm service truly made my experience even more enjoyable. Highly recommended!

2026-09-08 • via Nuitee
A
Anh • couple • vn
10
Pros:

Nhân viên rất nhiệt tình, chỗ ở tiện

2026-09-03 • via Nuitee
C
Chantlé • solo_traveller • za
2
Horrible, run down. False advertising
Pros:

Absolutely nothing! It is false advertising! The room.looks nothing like the pictures. It might have looked like this many years ago, now it's just run down and outdated. Arrived late at night so was forced to sleep there but left as soon as we could the next morning

Cons:

Everything

2026-09-02 • via Nuitee
N
Ngọc • couple • vn
10
Tuyệt với
Pros:

Thoải mái

2026-09-02 • via Nuitee
M
Minh • extended_group • us
10
2026-09-02 • via Nuitee
L
Lola • couple • gb
8
Pros:

Helpful staff. Cheap but good value bed was comfy, aircon v powerful

2026-09-02 • via Nuitee