HOTEL du LAC Hanoi

働いている方達はいつも笑顔で向かい入れてくれて、こちらも笑顔になりました。質問にもすぐに答えてくれて、ありがとうございました。

Le personnel est au petits soins.
Lors de notre premier séjour nous n'avons eu le lit supplémentaire que le lendemain de notre arrivée.
Pour notre deuxième séjour, le lit était déjà installé et prêt sans qu'on ait a le rappeler. un personnel vraiment au top !

Het enorme vriendelijke en behulpzame personeel!
Hotel gelegen op een prima locatie. Erg schoon en heeft een uitstekend ontbijt!
Wij raden dit hotel zeker aan.

Staff were very helpful and friendly

This hotel is absolutely stunning — it feels like a work of art. The entire building is covered with incredible murals featuring majestic tigers, dragons, and other beautiful artwork. Every corner is beautifully designed and full of character.

The balconies overlook the lively streets of Hanoi, creating a truly magical atmosphere and allowing you to soak in the energy of the city. There’s also a fantastic rooftop bar with amazing views, especially in the evening.

The breakfast is excellent, with high-quality ingredients and thoughtful presentation. Yogurts are served in glass jars, and fresh juices are kept in glass bottles in the refrigerator. Guests can also order freshly prepared dishes made to their liking, which adds a wonderful personal touch.

What makes the experience even more special is the staff. They treat every guest like royalty, providing exceptional service and genuine hospitality. Everyone is warm, attentive, and eager to help, making you feel welcome from the moment you arrive. This is truly one of the most memorable and beautiful hotels I have ever stayed in.

Very colourful and cheerful decor. Staff are very welcoming and attentive. Room is big and spacious. The welcome fruits are a nice touch.

Personnel vraiment très agréable, disponible et attentif.
Hôtel très bien situé et calme

Wonderful staff. Great accommodations and overall great experience. Will choose this location again for future travel to Hanoi, Vietnam.

Расположение идеальное! Очень внимательный персонал, готовый прийти на помощь по любым вопросам. Оставляли багаж на сутки, пока ездили в Халонг. Завтрак отличный.

Beautiful modern clean hotel in perfect location in Hanoi old quarter. From the wonderful Chloe and all the front desk staff to the restaurant staff and kitchen staff everything was wonderful

Le personnel a été à l’écoute de nos demandes
Nous leur avons demandé le premier soir s’il était possible d’avoir un petit lit pour notre fille et le lendemain ils nous l’avait installé sans frais supplémentaires.
Ils étaient supers gentils et attentionnés.

My friends and I stayed at the Hotel du Lac in Old Town Hanoi 3 times with trips around Northern Vietnam interspersed. I knew this hotel and staff were something special when we first arrived, catering to our every need. They were very welcoming and always happy, and quite professional! My roommate runs hot, and me, not so much, so I asked for the bedding to accommodate my needs and then each time I returned, the bed was made up to my first request! I felt very special. Every one of the staff was so friendly and helpful, Chloe helping us go to and from the hotel, where to go, and so much more, Victor for remembering my custom drink, and his happy banter. Trainee Einstein let me name him! The location of the hotel was great, as it was easy to walk to many restaurants, shops, the lake and the puppet theatre, and I felt very safe venturing out on my own. Their breakfasts were the best I had on my trip! They had a nice variety, and the coffee was great. I will always remember my stay at Hotel du Lac and especially the staff.

スタッフさんが皆さん英語が堪能で日本人が聞き取りやすい英語を話してくれました。
丁寧な接客、素敵な笑顔で対応してくれました。
夜遅くのチェックアウトでしたが、お見送りまでしてくれました。

The hotel is absolutely lovely. It is very clean and the staff are fabulous, very helpful, welcoming and can't do enough for you. It's also in a great location close to everything. Highly recommend staying here.

Die Freundlichkeit des Personals

I had an absolutely wonderful stay at Hotel Du Lac in Hanoi. From the very first moment, everyone made me feel incredibly welcome and cared for. The staff were exceptionally friendly, warm, and genuine — whether at the reception, in the restaurant, on the rooftop terrace, or even the trainees (Anh, is i remember), every single person was kind, professional, and attentive.

The hotel was spotless at all times, and the level of hospitality and service truly exceeded my expectations. Everyone went above and beyond to make my stay comfortable and memorable. It honestly could not have been better.

A big thank you to the entire team for such an amazing experience. I would gladly stay here again and highly recommend this hotel to anyone visiting Hanoi!

good variety, good space to eat in.