HOTEL du LAC Hanoi

Wonderful staff. Great accommodations and overall great experience. Will choose this location again for future travel to Hanoi, Vietnam.

Расположение идеальное! Очень внимательный персонал, готовый прийти на помощь по любым вопросам. Оставляли багаж на сутки, пока ездили в Халонг. Завтрак отличный.

Beautiful modern clean hotel in perfect location in Hanoi old quarter. From the wonderful Chloe and all the front desk staff to the restaurant staff and kitchen staff everything was wonderful

Le personnel a été à l’écoute de nos demandes
Nous leur avons demandé le premier soir s’il était possible d’avoir un petit lit pour notre fille et le lendemain ils nous l’avait installé sans frais supplémentaires.
Ils étaient supers gentils et attentionnés.

My friends and I stayed at the Hotel du Lac in Old Town Hanoi 3 times with trips around Northern Vietnam interspersed. I knew this hotel and staff were something special when we first arrived, catering to our every need. They were very welcoming and always happy, and quite professional! My roommate runs hot, and me, not so much, so I asked for the bedding to accommodate my needs and then each time I returned, the bed was made up to my first request! I felt very special. Every one of the staff was so friendly and helpful, Chloe helping us go to and from the hotel, where to go, and so much more, Victor for remembering my custom drink, and his happy banter. Trainee Einstein let me name him! The location of the hotel was great, as it was easy to walk to many restaurants, shops, the lake and the puppet theatre, and I felt very safe venturing out on my own. Their breakfasts were the best I had on my trip! They had a nice variety, and the coffee was great. I will always remember my stay at Hotel du Lac and especially the staff.

スタッフさんが皆さん英語が堪能で日本人が聞き取りやすい英語を話してくれました。
丁寧な接客、素敵な笑顔で対応してくれました。
夜遅くのチェックアウトでしたが、お見送りまでしてくれました。

The hotel is absolutely lovely. It is very clean and the staff are fabulous, very helpful, welcoming and can't do enough for you. It's also in a great location close to everything. Highly recommend staying here.

Die Freundlichkeit des Personals

I had an absolutely wonderful stay at Hotel Du Lac in Hanoi. From the very first moment, everyone made me feel incredibly welcome and cared for. The staff were exceptionally friendly, warm, and genuine — whether at the reception, in the restaurant, on the rooftop terrace, or even the trainees (Anh, is i remember), every single person was kind, professional, and attentive.

The hotel was spotless at all times, and the level of hospitality and service truly exceeded my expectations. Everyone went above and beyond to make my stay comfortable and memorable. It honestly could not have been better.

A big thank you to the entire team for such an amazing experience. I would gladly stay here again and highly recommend this hotel to anyone visiting Hanoi!

good variety, good space to eat in.

It is a great hotel in the best location with staff that treat you like family. The buffet breakfast is amazing and the rooms are very clean.

The breakfast had a very good selection and the staff were incredibly friendly and understanding with our young children. The area was very central & close to the Sword Lake with lots of great food & drink options.

まずはスタッフの親切かつ丁寧な　サービス。　朝食のレストランや　ルーフトップバー　やレセプションの
スタッフの英語理解力が　秀でていた。　そして朝食はビュッフェ以外に　色々な卵料理、　フォーやブンチャーなどが　無料で頼めることができ、　飲み物もベトナムコーヒーだけでなく　アイスココナッツコーヒーなども飲めて　大満足。　朝早く出発にも関わらず　スタッフも対応して　サンドイッチまで用意してくれた
場所も便利で　ハノイ滞在を満喫できた。

The genuine welcome from the team, the location, cleanliness and choice available were all amazing

Hotel du LAC in Hanoi was the perfect spot to relax after being out and about in a bustling city. The staff were very welcoming, helpful, and accommodating. The bed was so comfortable and I got such great sleep every night. Breakfast was delicious with many options to choose from. The rooftop bar had delicious drinks and a solid happy hour. I would definitely recommend this place to anyone looking for a great spot that is also a good value.

Everything excellent; tasty and extensive breakfast! Excellent spa services. Staff very helpful!