Sarova Whitesands Beach Resort & Spa, Mombasa

Hotels
8.5 (784 reviews)
Along NyalI, Malindi Highway , Mombasa , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Clean rooms
Excellent amenities
Cons:
Check-in process could be improved
Issues with room assignments

Categories

Cleanliness
7.96
Rooms are kept very clean.
Service
8.93
Staff are friendly, although check-in could be faster.
Location
8.97
Directly on the oceanfront.
Room Quality
7.92
Rooms are good sized and clean, but some issues with room assignments.
Amenities
8.95
Great variety of pools and activities.
Value for Money
8.41
Pricing aligns with the service experienced.
Food and Beverage
8.46
Good food variety and quality.
Overall Experience
8.43
Overall a very enjoyable stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:57

Property Description

Luxurious Accommodations
Sarova Whitesands Beach Resort & Spa offers air-conditioned rooms with stunning ocean, pool, or garden views. Each room is equipped with modern amenities such as satellite TV, a minibar, and tea-and-coffee-making facilities. The cozy beds are draped in mosquito nets for a peaceful night's sleep.

Dining and Entertainment
Indulge in a culinary journey at the resort's various dining options. From the casual Minazi Café and upscale Lido Lounge to the vibrant Cocos Beach Bar, there is something to satisfy every craving. End your day with a beachside disco at Cocos Beach Bar for a night to remember.

Relaxation and Activities
Unwind at the spa with a rejuvenating beauty treatment or stay active at the well-equipped gym. With 4 outdoor swimming pools and a range of water sports available, guests can enjoy the ultimate beach experience. Additionally, the resort can arrange exciting excursions to nearby attractions for a memorable stay.

Book your stay at Sarova Whitesands Beach Resort & Spa for an unforgettable beachfront getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for US$50 per person per night when using an available extra bed.
    People 13 years old and over stay for US$70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 784 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 8.43
S
Shivani • couple • ke
9
Wonderful stay- food and staff are outstanding!
Pros:

The staff are so friendly - every single one of them and a special shout out to the guards (askaris) who were always cheerful.

The food is absolutely outstanding. The variety for vegetarians is brilliant.

Cons:

Only one thing- the smoking area is right near the main walkway. So when walking through the hotel- lots of smoke hits you. Would be much better to have the smoking area well to the side.

2026-05-30 • via Nuitee
R
Rosemary • couple • us
10
Excellent stay generally.
Pros:

Clean, well maintained,

Cons:

Slow check in, slow response to requests, flow of information between staff cause disconnect.

2026-05-30 • via Nuitee
W
Were • extended_group • ke
1
I was harassment by reception team.
2026-05-29 • via Nuitee
M
Megbar • family_with_children • et
10
2026-05-26 • via Nuitee
B
Batak • solo_traveller • rs
9
Pros:

The best there is ij Mombasa. Ester at the reception is very helpful. Dinner is wonderful they have bird's milk. The beach nice. And the pools.

Cons:

Coco bar.

2026-05-26 • via Nuitee
M
Mutua • solo_traveller • ke
10
2026-05-26 • via Nuitee
N
Neo Evelyn • solo_traveller • za
10
Great
Pros:

Everything

Cons:

It’s still a bit conservative

2026-05-23 • via Nuitee
L
Lucy • solo_traveller • ug
10
I enjoyed my stay, value for money and the reception staff were really helpful especially Given, send my regards. They a
Pros:

My room was secluded with a garden hence the privacy, many swimming pools and restaurant options as well.

Cons:

Nothing

2026-05-22 • via Nuitee
P
Patricia • couple • fr
9
Pros:

Beautiful location with amazing view of the ocean. Clean. Professional and welcoming staff. Delicious food with a wide choice

Cons:

Nothing

2026-05-22 • via Nuitee
M
Muli • solo_traveller • ke
8
Pros:

N/A

2026-05-22 • via Nuitee
A
Abdulrahman • family_with_children • ae
7
2026-05-21 • via Nuitee
J
Jamila • couple • gb
5
2026-05-19 • via Nuitee
A
Alex • solo_traveller • ke
8
2026-05-17 • via Nuitee
J
Joel • couple • ke
10
Excellent holiday
Pros:

Everything was excellent from the environment, staff, meals....just excellent. Staff were kind and well trained. We would wish to mention Madam Claire; in her own class, a real asset to the hotel.

Cons:

Maybe ensure that there is a customer service staff at any time. We tried getting in touch on Sunday after 5 PM in vain.

2026-05-15 • via Nuitee
R
Rajab • couple • ke
8
Good well managed serviced establishment
Pros:

All was well and as expected

Cons:

Set up and Food choices

2026-05-12 • via Nuitee
D
Dagnachew • family_with_children • et
9
2026-05-08 • via Nuitee
K
Kiarie • couple • ke
9
Pros:

Food and staff courtesy

2026-05-06 • via Nuitee
A
Alice • family_with_children • ke
8
2026-05-05 • via Nuitee
S
salvatore • solo_traveller • it
8
2026-05-04 • via Nuitee
L
LUBENA • couple • us
8
2026-05-03 • via Nuitee