Crowne Plaza Adelaide Mawson Lakes by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.9 (724 reviews)
1-3 Metro Parade , Adelaide , au

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean modern room
Good location
Comfortable bed
Excellent service
Amazing breakfast
Cons:
Paid parking
Cleanliness issues
Food poisoning incident

Categories

Cleanliness
7.86
There were mentions of dust and uncleanliness in the bathroom tiles, impacting the overall perception of cleanliness.
Service
9.83
Staff were consistently described as polite, respectful, and helpful throughout the reviews.
Location
9.37
The hotel is situated in a central location, easy to access key areas, and away from city buzz.
Room Quality
9.32
Rooms are described as modern, clean, spacious, and comfortable, although some had minor airflow issues.
Amenities
8.35
Good facilities were mentioned, but the lack of a pool and expensive parking reduced the overall rating.
Value for Money
8.81
Generally perceived as good value for the price, though some expected more luxurious amenities.
Food and Beverage
8.36
Breakfast was highly praised, though lack of variety for longer stays was noted.
Overall Experience
9.33
Many guests expressed high satisfaction and a willingness to return, making it a reliable choice.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 01:12

Property Description

Convenient Amenities
Enjoy a relaxing stay with a bar, restaurant, and room service at Crowne Plaza Adelaide Mawson Lakes.

Comfortable Rooms
Experience air-conditioned rooms with modern amenities like a coffee machine, safety deposit box, and a kitchenette in select rooms.

Central Location
Explore Adelaide's attractions with easy access to Adelaide Oval and the Bicentennial Conservatory from the hotel.

Ready to experience a comfortable stay in Adelaide? Book your room at Crowne Plaza Adelaide Mawson Lakes now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 724 reviews
Cleanliness: 7.86
Service: 9.83
Location: 9.37
Room Quality: 9.32
Amenities: 8.35
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 9.33
L
Lucy couple au
10
2026-08-27 via Nuitee
L
Leonidas solo_traveller au
6
Great place
Pros:

Decor and service

Cons:

No pool

2026-08-26 via Nuitee
M
Mallika solo_traveller au
9
2026-08-23 via Nuitee
J
Jennifer family_with_children au
9
Brilliant and kids loved loved loved it......
Pros:

We had a great stay.Food from room service was excellent, so tasty. Staff friendly (except one in the dining area at breakfast). Loved our stay.

Cons:

Coffee machine in dining area kept breaking down and no Lactose free milk available, staff member said we have soy over there and walked off. Not impressed and I dont drink Soy milk. Our only complaint, everything else was fab.

2026-08-22 via Nuitee
R
Rutu B family_with_children au
10
Good
Pros:

Property was good
Had some dust around window sills and curtains

Cons:

Communication regarding parking.

2026-08-22 via Nuitee
S
Susan family_with_children gb
10
Absolute pleasure to stay here.
Pros:

Can’t fault the location or the rooms. It was spotless and staff were really friendly. Beds were comfortable and it was peaceful.

Cons:

The only thing we weren’t too keen on was the breakfast. No English beans and the sausages weren’t to our taste. But there was a great selection of other foods too. We filled out bellies just fine.

2026-08-22 via Nuitee
H
Harmony couple au
10
2026-08-21 via Nuitee
M
Mariangelo solo_traveller au
10
Pros:

Everything was great..

Cons:

N/a

2026-08-18 via Nuitee
J
Jullene solo_traveller au
9
Lovely stay at the Crowne
Pros:

The receptionist was so lovely and accommodating. The bed was so comfortable and I loved how U supplied robes.

Cons:

We did think we had booked for the Crowne in Adelaide which was a bit disappointing , but we made the best of it..Not a complaint but we got into the lift and it only went to the 4th floor, so thinking you should have clearer instructions on the lift so people don't make the same mistake so they know the lift will take U to the reception. Parking was a bit expensive but we thought your carpark was excellent. Also would have liked more coffee pods supplied.I dropped an earring and it landed under the bed, U need to vacuum under your beds. Would we stay with you again most definitely. Just a bit of constructive criticism just so you can keep your standards up to where they should be.

2026-08-17 via Nuitee
D
Debbie solo_traveller au
9
2026-08-16 via Nuitee
S
Sandesh couple au
10
A comfortable and hassle-free stay with excellent hospitality.
Pros:

The room was clean, modern, and very comfortable. The staff were professional and welcoming, making check-in and check-out smooth and efficient. It is a fantastic location for a quick or corporate stay.

Cons:

Nothing major, everything went smoothly during my short visit.

2026-08-16 via Nuitee
M
Melanie solo_traveller au
9
Consistently decent quality
Pros:

Comfy bed, friendly staff. Stayed here previously for work.

Cons:

Location suited me for work but would be less handy for a leisure trip to see Adelaide.

2026-08-16 via Nuitee
H
Hayden extended_group au
8
2026-08-16 via Nuitee
K
Kelly couple au
8
Excellent stay
Pros:

Easy access, comfortable rooms, wonderful breakfast

Cons:

Would have liked another blanket on the bed or available

2026-08-15 via Nuitee
G
Garden solo_traveller au
7
Pros:

The atmosphere in the bar area with the music was a nice touch.

Cons:

The booking was for 4 people. The room had only 3 sets of towels and 2 glasses, and coffee cups.
I'm not sure why you wouldn't have enough items to suit the booking. We had multiple communications with staff to get the items.
The server was down on check in. The manner of staff was accusatory as if it was my card and there were not enough funds. I was asked multiple times if I had another card which I was not prepared to hand over knowing I had ample funds on my account to cover the fee. It was disappointing and went on for approx 20 minutes with other guests lining up and myself made to feel embarrassed by the questioning.

2026-08-15 via Nuitee
L
Lei family_with_children au
9
2026-08-13 via Nuitee
G
Greg solo_traveller au
7
2026-08-13 via Nuitee
T
Tony couple au
7
2026-08-12 via Nuitee
L
Lyndsey couple gb
10
2026-08-10 via Nuitee
R
REXFORD solo_traveller au
10
2026-08-09 via Nuitee