Illusion Boutique "Near Beach"

Hotels
7.3 (97 reviews)
Calle 8 norte, entre 5a Avenida y Playa , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Car hire
Solarium
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Inadequate breakfast service

Categories

Cleanliness
5.63
Several comments indicated issues such as salty water and unclean towels.
Service
8.6
Staff was friendly, though reception service could be improved.
Location
9.14
The hotel is very central, close to the beach and local attractions.
Room Quality
6.59
While rooms are spacious, mentions of broken windows and salty water impacted the perception.
Amenities
7.12
Pool maintenance issues mentioned, along with the aging structure of the hotel.
Value for Money
7.08
The experience did not meet the expectations for price, especially regarding breakfast services.
Food and Beverage
5.63
Many complaints about the breakfast, including quality and service.
Overall Experience
8.6
Despite issues, positive staff experiences and location contributed to a decent overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:00

Property Description

Luxurious Boutique Hotel with Beach Proximity

Rooftop Terrace with Plunge Pool: Enjoy breathtaking views while relaxing in the plunge pool on our rooftop terrace.

Convenient Location: Just a short walk from the beach and 5th Avenue, our hotel offers easy access to the best of the area.

Tour Desk and Proximity to Attractions: Let us help you plan your adventures with our tour desk, and explore nearby attractions easily.

Experience the ultimate blend of luxury and convenience at Illusion Boutique Hotel By BFH. Book your stay now and make unforgettable memories.

Important information:

Please note that breakfast is served from 07:45 until 10:45 daily.

Please note that the activities and services at the beach club have an extra charge per person.

Early departures or unused nights are non refundable during all seasons.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.3
Based on 97 reviews
Cleanliness: 5.63
Service: 8.6
Location: 9.14
Room Quality: 6.59
Amenities: 7.12
Value for Money: 7.08
Food and Beverage: 5.63
Overall Experience: 8.6
R
Roberto • extended_group • it
7
Albergo ideale per pochi giorni. Personale gentile
Pros:

Posizione e il poter lasciare le valige prima del check-in

Cons:

Colazione inclusa minimale
Difficoltà nel comunicare con lo staff perché parlano poco inglese

2026-05-10 • via Nuitee
B
Bryan • solo_traveller • mx
7
No recomiendo
Pros:

La ubicación y el trato de personal

Cons:

Limpieza en general me cambiaron de una habitación muy sucia y la otra era mejor pero aun sucias

2026-05-06 • via Nuitee
G
GUSTAVO ALBERTO • extended_group • mx
10
2026-05-04 • via Nuitee
M
Marco • solo_traveller • it
8
Pros:

Posizione

Cons:

La colazione

2026-05-03 • via Nuitee
M
Maialen • couple • es
10
Muy recomendable, y buena ubicación!
Pros:

Muy buena ubicación, y con desayuno incluido!

Cons:

La habitación no estaba limpia del todo y el frigorífico no funcionaba, pero era cuestión de decirles, nostros no lo necesitamos

2026-04-29 • via Nuitee
A
Alexandra • solo_traveller • de
8
2026-04-27 • via Nuitee
A
Ana • solo_traveller • co
4
Deshonestos con las reservas pagadas con anticipación
Cons:

El mismo día de ingreso enviaron mensaje diciendo que la habitación que fue reservada y pagada, tenía un inconveniente y nos trasladaron para otro hotel más pequeño y con instalaciones deficientes. Sin embargo llegamos al hotel y al solicitar que nos dejarán ver cuál era el daño de la habitación mostraron un cuarto que se nota que hace rato no lo usan, por lo que pudimos confirmar que nuestra reserva no fue respetada y que alquilaron nuestra habitación. Eso es ser deshonestos. Además el desayuno era lo que quedara del otro hotel. Muy mal. No lo recomiendo porque no tienen seriedad en mantener las reservas. Adicional las niñas que atienden son poco formales.

2026-04-25 • via Nuitee
A
Anne • solo_traveller • ch
10
17 nuits avec petit déjeuner, agréable et pour moi confortable. Séjour dans le cadre d’un stage chamanique. Calme et rep
Pros:

L’amabilité, la serviabilité et l’humanité du personnel.
L’équipement simple et fonctionnel.
L’emplacement proche de la mer.

J’ai apprécié le fait que les chambres donnent sur une cour intérieure et de ce fait, bénéficié du calme que cela offre.

2026-04-20 • via Nuitee
K
Kamil • couple • sk
6
2026-04-16 • via Nuitee
C
César • family_with_children • mx
2
Cons:

Los cuartos son viejos, no se ven como los de la foto, el aire acondicionado tiene un olor horrible y el agua para bañarse y lavarse los dientes es salada, además a todo esto los socios hicieron una fiesta con mariachis en el mismo piso en el que nos alojamos y no pudimos descansar en toda la noche. No recomendado pésimo alojamiento.

2026-04-14 • via Nuitee
N
Norbert • family_with_children • gb
3
Pros:

Room was very clean ,most of the staff was friendly

Cons:

The third day we didn't get served with breakfast, after 1 hour waiting, we did not go for breakfast for the rest of the week, what was included in our stay.
The area was very noisy from the street until 2.30 am

2026-04-11 • via Nuitee
C
Christian • couple • ie
10
Was scared the staff was going to rob my room after all the other reviews
Pros:

Location

Cons:

Staff

2026-04-08 • via Nuitee
L
Liliana • couple • pt
5
Péssima!
Pros:

Gostei do staff e da localização.

Cons:

Os quartos cheiram a mofo e a humidade, não há limpeza diária (só a pedido na recepção). O pequeno almoço o pior que já vi, não há nada. São um mini prato de ovo com feijão. Não há nada! Os hóspedes passam fome. Se quiserem fruta tem de pedir a pagar a parte e nem sempre há. Horrível. O melhor do hotel é mesmo a localização, mas mesmo assim não se consegue dormir com a musica altissima dos bares e um galo que de manha nao para de cantarolar. Horrivel, nao voltarei.

2026-04-02 • via Nuitee
T
Teresa • family_with_children • ar
9
2026-03-29 • via Nuitee
D
Dawn • solo_traveller • us
6
Absolute GEM
Pros:

Great little spot tucked between two store fronts. Took me a minute to find it but as always in Playa Del Carmen there are vendors or tour guide salesman willing to point you in the right direction, or in this case walk you to the door.
Clean, spacious rooms. Friendly and accommodating staff. Steps to the beach, less than half a block. Quiet + clean + cheap= BOOK IT

Cons:

I hate to be the USA'er who goes to the beautiful beaches of Mexico and complains about the pool.... but .... it was a decent size, relaxing set up on roof top, but loaded with algae. I almost slipped on the steps getting in. I would imagine with the Caribbean Sun blasting it all day keeping up with the algae is next to impossible. Kids would be unphased, a pool is a pool but Mom and Dad may want to stay in the loungers.

2026-03-20 • via Nuitee
F
facundo • family_with_children • ar
10
Muy bueno!
Pros:

La atencion fue muy buena, la ubicacion excelente, la pileta no la llegamos a usar, como saliamos muy temprano para las excursiones no pudimos hacer uso del desayuno.

Cons:

Que el desayuno no comienza muy temprano.
Mejoraria las flores de las duchas, que no salia bien la cantidad del agua.

2026-03-20 • via Nuitee
A
Adriana • couple • es
5
Buena ubicación y ya
Pros:

La ubicación y la cama cómoda

Cons:

Es muy ruidosa al estar en el centro, la piscina es enana y el desayuno es MUY LENTO, poca cantidad y de muy mala calidad

2026-03-17 • via Nuitee
C
carmen • family_with_children • cl
10
Pros:

Atención excepcional

Cons:

Habitación que da a la calle demasiado ruido en la noche

2026-03-09 • via Nuitee
G
Giuseppe • couple • be
7
Hotel idéal pour les jeunes qui veulent faire la fête a Playa et pres de tout
Pros:

Propreté, la chambre sentais le frais tout les jours!

Cons:

Le petit dejeuner n’était pas très bien organisé et pas copieux.

Le bruit, la chambre n’était pas bien isolé et avec les bars/cafés de la Quinta Avenida qui font du bruit jusqu’à 3h du matin, pas facile a dormir.

2026-03-09 • via Nuitee
J
Juan • couple • cl
10
Pros:

ubicacion

Cons:

mucho ruido

2026-03-09 • via Nuitee