Dollywood's HeartSong Lodge & Resort

Hotels
9.7 (129 reviews)
Dollywood Resorts Boulevard , Pigeon Forge , us

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional cleanliness
Friendly staff
Great location
Beautiful amenities
Cons:
Somewhat overpriced
Food service issues
Inconsistent room features

Categories

Cleanliness
9.88
Multiple reviews mention cleanliness as exceptional.
Service
9.88
Guests highlight the helpfulness and friendliness of the staff.
Location
10
Great location mentioned multiple times, especially for access to Dollywood.
Room Quality
9.88
Rooms described as beautiful, but some complaints about bathroom features.
Amenities
10
Amenities like pools and trolleys were well appreciated.
Value for Money
9.08
Some guests found it somewhat overpriced for the experience.
Food and Beverage
8.88
Food quality was described as decent, with some issues noted in breakfast service.
Overall Experience
10
Overall a very positive experience with many repeat visits anticipated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:05

Property Description

Luxurious Amenities
Dollywood's HeartSong Lodge & Resort offers an array of luxurious amenities including indoor and outdoor pools, hot tub, fitness center, and a children's playground.

Convenient Location
Located just 2.1 km from Dollywood and within close proximity to other popular attractions such as Dolly Parton’s Stampede and The Grand Majestic Theater.

Exceptional Service
Enjoy top-notch service with a 24-hour front desk, on-site restaurant, room service, and evening entertainment for a memorable stay.

Experience the best of Pigeon Forge at Dollywood's HeartSong Lodge & Resort - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.7
Based on 129 reviews
Cleanliness: 9.88
Service: 9.88
Location: 10
Room Quality: 9.88
Amenities: 10
Value for Money: 9.08
Food and Beverage: 8.88
Overall Experience: 10
R
Rayburn • couple • us
10
2026-05-26 • via Nuitee
B
Barlow • solo_traveller • us
9
2026-05-25 • via Nuitee
M
Michelle • solo_traveller • us
10
Pros:

Beautiful facility, great shuttle, friendly staff, clean rooms, relaxing atmosphere

Cons:

I would appreciate more vegetarian options

2026-05-18 • via Nuitee
M
Marcia M • solo_traveller • us
10
Relaxed resort with no hurry.
Pros:

Location and setting. Quiet( except the music at 8:30 one morning.). Clean room with good location. Parking very convenient.

Cons:

A couple of blankets by the fire pit would be nice. Pool needs to have a shower & restrooms inside the gate pool area. How else can you shower before entering the pool??😳( pool rules)

2026-05-16 • via Nuitee
K
Kenneth • couple • us
9
2026-05-15 • via Nuitee
D
Daniel • couple • us
9
2026-05-14 • via Nuitee
B
Barbara L. Torres • solo_traveller • us
10
Pros:

Loved the grab and go store. Coffee and cinnamon bread was amazing

Cons:

Loved everything

2026-05-11 • via Nuitee
D
Daina • family_with_children • us
8
Would absolutely recommend - loved out stay!
Pros:

Gorgeous property, room was so spacious, great location for Dollywood access and a quick free shuttle ride, free self parking

Cons:

We had dinner reservations at Ember & Elm and waited about 20 minutes to be sat, and once we sat, the server informed us it was taking 1.5-2 hours per ticket to get food, even if you ordered just one appetizer because a cook walked out mid-shift, and they should have had 10 servers on staff and only had 5. Plus it was Run Dollywood weekend so a lot of extra guests. We ended up getting in our car and going off property to eat dinner because we couldn’t wait that long after traveling all day.

2026-04-30 • via Nuitee
M
Michelle • family_with_children • us
10
Pros:

It’s beautiful! Memories to last a lifetime.

2026-04-27 • via Nuitee
D
Donna • couple • au
10
Fire pits to relax around in the evenings awesome
Pros:

Very clean, comfortable beds daily housekeeping

Cons:

Nothing

2026-04-26 • via Nuitee
C
Cheri • solo_traveller • us
10
2026-04-25 • via Nuitee
R
Richard • extended_group • us
10
Great place to stay in the smokeys but might want to eat your meal somewhere else
Pros:

Very nice pool and room everything is beautiful!

Cons:

Food service was horrible way understaffed for a Friday and Saturday waited 1 hour just to get nachos sent to us by the pool and to get a drink you might as well forget about it but when the food finally csme it was delicious just way to long of a wait

2026-04-23 • via Nuitee
D
Dee dee • solo_traveller • us
10
2026-04-22 • via Nuitee
C
Caroline • family_with_children • us
10
2026-04-21 • via Nuitee
T
Thomas • extended_group • au
9
Thoroughly enjoyed our stay
Pros:

Meticulously maintained and very user friendly.

Cons:

I didn’t like that if you booked via booking.com you get the least favorable location of your room.

2026-04-20 • via Nuitee
L
Lauren • family_with_children • us
10
We loved our stay! The perfect place to stay if you are planning a trip to Dollywood.
Pros:

I loved the location and the Dollywood trolley to ride to and from the parks. I also loved the theming and the facilities.

Cons:

There is nothing that I didn’t like. It was a little pricey, but it was a very nice resort with great amenities so I understand the price.

2026-04-12 • via Nuitee
A
Adrienn • family_with_children • ro
10
2026-04-07 • via Nuitee
G
Geradl James • couple • us
10
We had a good stay along with enjoying Hatfield and McCoy show.
Pros:

We sat outside by the table heaters and enjoyed ourselves when we bought an ice cream from the store on the property. We ate breakfast there but were 2 of only 3 people in the breakfast area. We should have gotten breakfast at another restaurant in the area and saved money. we were told that motel was about 1/3 full. Looks like the occupany rates should have been lower then they were. Dollywood would be opening later on that week so occupancy would have gone up then.

Cons:

We had to go a long way across the bottom floor to get to the elevator to our room. Thas was kind of inconvenient.

2026-04-07 • via Nuitee
N
Nada Jaksic Pivcevic • extended_group • us
10
2026-04-06 • via Nuitee
B
beck • family_with_children • us
9
Pretty good 👍
Cons:

Self check in with your luggage is a nightmare… three wheel carts that don’t have no locks on them. They will flip over on you and drop your stuff all over the floor and one the carts went flying down the road with my cooler🤦‍♂️🤯😡

2026-03-28 • via Nuitee