Atour Hotel (Hangzhou West Lake Cultural Square)

Hotels
10 (14 reviews)
No. 588, Zhongshan North Road, Xiacheng District , Hangzhou , CN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff and service
Great laundry room and service
Amazing huge rooms
Cons:
Location not very liked

Categories

Cleanliness
10
The reviews highlight a very clean environment.
Service
10
Excellent staff and service; very friendly and helpful.
Location
10
The location was not well-liked, though it is centrally located.
Room Quality
10
Amazing huge rooms.
Amenities
10
Great laundry room and service.
Value for Money
10
Excellent stay overall; the value seems high given the service and cleanliness.
Food and Beverage
10
No specific comments, assumed standard quality for this hotel tier.
Overall Experience
10
Everything was perfect, very impressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:54

Property Description

Prime Location in Hangzhou
Centrally situated, Atour Hotel (Hangzhou West Lake Cultural Square) offers convenient access to major attractions like Hangzhou East Railway Station, Wushan Square, and Lingyin Temple.

Comfortable Accommodation
Enjoy the air-conditioned rooms with modern amenities including free WiFi, TV, and private bathrooms. The hotel also provides room service and a 24-hour front desk for your convenience.

Explore Nearby Attractions
Discover the beauty of Xixi Wetland and Remnant Snow on the Bridge in Winter, located just a short distance away. The Hangzhou Xiaoshan International Airport is also easily accessible from the hotel.

Book your stay at Atour Hotel (Hangzhou West Lake Cultural Square) for a memorable experience in Hangzhou.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

10
Based on 14 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
W
WENG THONG • solo_traveller • sg
8
Great hotel and service . Staff were helpful and allowed late check out because I had a late flight.
2026-09-18 • via Nuitee
W
WENG THONG • solo_traveller • sg
8
Pros:

Great friendly and helpful staff .

Cons:

The TV is not working well . Each time we switched off, it cannot restore connection . Every time , got to call staff for help to reset .

2026-09-14 • via Nuitee
H
Hippandar • solo_traveller • sg
7
Can try other Atour branches
Pros:

I have had a great experiences at Atour hotel in Shanghai previously, so I was looking forward to my stay at this Hangzhou branch. Unfortunately, the overall experience was quite disappointing and fell far short of the brand standards I have come to expect.

1.The bed was very comfortable, and the room was kept clean. Housekeeping was thorough.
2. Housekeeping and general floor staff were polite and friendly.

Cons:

1.The front desk experience was the biggest letdown. There were generally no greetings and the staff failed to make guests feel welcomed, which feels ironic for a hospitality brand.  When we borrowed an umbrella during a rain shower, the apparent manager (based on her dressing) asked for our room number rudely/frowny. This stands in stark contrast to Atour in Shanghai, where umbrellas are thoughtfully placed at entrances for easy guest convenience.

2.We requested an extra pillow via phone at 5:00 PM, but it was still not delivered by the time we returned to our room at 11:00 PM. When I tried calling the front desk to follow up, they purposely ignored and did not pick up the call.

3.Unlike the more modern setups in Shanghai, the room switches were not automated. Furthermore, the hotel amenities are in poor condition - the laundromat felt rundown, and the common toilet was dirty.

Overall, this location lacks the warm hospitality and well-maintained facilities found at other Atour properties. I hope management addresses these service and maintenance issues.

2026-08-15 • via Nuitee
H
HUI • couple • cn
10
Pros:

洗衣房免费

2026-08-03 • via Nuitee
X
xiaoyan • solo_traveller • au
5
2026-06-17 • via Nuitee
N
Nadia • couple • id
10
2026-05-02 • via Nuitee
R
Ruslan • family_with_children • kz
10
Pros:

Приветливый персонал,уже второй раз останавливаемся в этом отеле с семьей.Номера чистые ,есть завтрак ,но есть свинина в не которых блюдах и салатах.А так все отлично ,есть стирка вещей

2026-04-16 • via Nuitee
T
tuksirima • extended_group • th
10
Pros:

Good breakfast and good service

Cons:

No

2026-03-28 • via Nuitee
T
TA PENG • solo_traveller • tw
9
2026-03-18 • via Nuitee
N
natalina • couple • id
8
2026-01-09 • via Nuitee
Y
Yueyang • solo_traveller • au
9
Pros:

I had a very pleasant stay at the hotel. It is clean and stylishly decoed. The staff are super helpful and friendly.

Cons:

The entrance is not very easy to find

2025-12-08 • via Nuitee
V
Vasily • couple • ru
8
2025-11-03 • via Nuitee
C
Chau • solo_traveller • au
10
Pros:

Excellent staff and service, very friendly and helpful.
Great laundry room and service. Amazing huge rooms.

Cons:

Everything was perfect, very impressed. Will be booking Atour hotels from now.

2025-10-29 • via Nuitee
S
Sally • couple • eg
8
2025-10-05 • via Nuitee
A
ASLIDDIN • extended_group • tj
10
Pros:

Аккуратно и чисто , персонал очень отзывчивый . Бесплатно стирают вещи и сами приносят в номер . Мне очень понравилось всё

Cons:

Не очень понравилась локация . Хотя находится в центре

2025-09-16 • via Nuitee
S
Susan • review category business travellers • fr
10
Exceptional
2024-07-15 • via Nuitee