The Palm Suite at Lava Mansion

Hotels
8.5 (630 reviews)
46A, Jalan Sultan Ahmad Shah , George Town , MY

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Terrace
Family rooms
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good location
Affordable
Cons:
Weak Wi-Fi
Maintenance issues with amenities
Limited parking

Categories

Cleanliness
8.08
Overall clean and comfortable but had a few mentions about shower and bathroom issues.
Service
9.05
Friendly staff who provided excellent assistance during late check-in.
Location
8.59
Conveniently located in George Town, good access to nearby attractions.
Room Quality
8.54
Spacious and well-appointed rooms suitable for families.
Amenities
8.07
Some lapses in available amenities like wardrobe space and spa functionality.
Value for Money
8.53
Affordable pricing for spacious rooms.
Food and Beverage
8.58
Cafe nearby provides a chill and picturesque dining experience.
Overall Experience
8.55
Overall satisfactory with minor issues but worth staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:02

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities and comfortable furnishings, ensuring a relaxing stay.

Convenient Location
Located near Northam Beach, explore popular attractions such as Rainbow Skywalk and Penang Times Square just a stone's throw away.

Exceptional Service
Enjoy a 24-hour front desk, free WiFi, and a delicious dining experience at the on-site restaurant during your stay at The Palm Suite at Lava Mansion.

To book your stay at this 4-star hotel in George Town, visit our website or call now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 630 reviews
Cleanliness: 8.08
Service: 9.05
Location: 8.59
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
S
Syafiqah • family_with_children • my
10
Pros:

The room was spacious. Love it to the bit.

Cons:

Nothing

2026-11-07 • via Nuitee
C
Chow Tzy Jin • extended_group • my
10
2026-11-07 • via Nuitee
G
GUSTIMAR • family_with_children • my
8
2026-11-02 • via Nuitee
S
shafiq • couple • my
10
great !
Pros:

very clean and comfortable

Cons:

nil

2026-10-31 • via Nuitee
K
Khaize • couple • my
8
2026-10-26 • via Nuitee
N
Norhayati • extended_group • my
10
Pros:

Bilik besar , bersih, luas dan selesa. Senang nak cari keperluan dan hampir dgn tempat makan. Staff baik.

Cons:

Lampu x berfungsi keseluruhan. Tiada microwave

2026-10-25 • via Nuitee
B
Bryan • couple • my
6
Review based on 24 October 2026
Pros:

Responsive service
Quiet place with free parking
Free netflix

Cons:

Toilet exhaust fans were faulty, trip circuit
Wifi was unavailable for second night without any solution
Ants were scattered at the pantry n toilet
Pictures were slightly deceiving compared to actual site, might be due to age but overall ok

2026-10-24 • via Nuitee
M
Mui Ling • extended_group • my
8
2026-10-22 • via Nuitee
D
dah • solo_traveller • my
10
Pros:

Location for my visit

Cons:

N/A

2026-10-16 • via Nuitee
S
Sharuddin • solo_traveller • my
5
Pros:

Spacious roo.

Cons:

My family got bitten by bed bug, not pleasant night

2026-10-11 • via Nuitee
D
Dumendra • solo_traveller • au
10
Pros:

Location is very close to the local eat outs and few minutes to the attractions. Reasobally priced and clean. Easy to get a taxi and close to beach

Cons:

As the location is not on the main road , publishing the google pin would have been helpful

2026-10-11 • via Nuitee
P
Preeti • family_with_children • in
10
Great value to stay
Pros:

The location was great, they had dedicated parking outside the room. Very comfortable , clean linen and all things worked.

Cons:

Nothing

2026-09-19 • via Nuitee
M
muhammad nadzri • extended_group • my
10
Feel happy with the stay. Will come back one day if going to Penang.
Pros:

The location is superb, within walking distance to city center and amenities. Very clean and spacious room. All the necessities needed for travellers are provided,

Cons:

Narrow entry into the mansion, need to be careful when entering and exiting.

2026-09-17 • via Nuitee
S
Siti Zaharah • extended_group • my
7
Comfortable.
Pros:

Near town.

Cons:

No view and no lift.

2026-09-17 • via Nuitee
L
Loic • couple • fr
10
2026-09-17 • via Nuitee
S
Sharifah • solo_traveller • my
8
Pros:

Its fit my whole family of 6 , large room. Clean and really nice 👍. Definitely will come back again.

2026-09-14 • via Nuitee
L
Li Jia • solo_traveller • my
8
Pros:

Good value for money and big enough, very comfortable and I like the toilet and bath room are separate 👌👍this design is excellent!

Cons:

The shower tower was not clean enough, pls use the white and clean tower for customer to use and pls kindly prepare toothbrush for customer.

2026-09-12 • via Nuitee
M
MUHAMMAD ZUHAIR • solo_traveller • my
3
Pros:

N/A

Cons:

Bad housekeeping
Staff tak cuci betul2 after previous customer before a new customer check in
Semut banyak dalam bilik, kitchen, dkt katil

2026-09-12 • via Nuitee
N
Nuratiqah • couple • my
10
Super friendly and helpful staff. Highly recommended.
Pros:

Friendly staff, nice environment. Superb room, clean and fragrant. The best pillow and mattress. Recommended if your stay for leisure, if you come here for working, bear in mind the internet connection quite slow. Overall will surely repeat staying here

Cons:

The cable internet tv always problem. Hope the internet connection can be improved. Chanel lag when watching, Netflix account suspended due to payment problem.

2026-09-12 • via Nuitee
N
Naroa • extended_group • es
8
2026-09-07 • via Nuitee