LivAway Suites Salt Lake City- West Jordan

N/A

It wasn’t very clean, and the staff was very unfriendly. There was not proper supplies in the room either.

Very disappointed the Refrigerator in the room wasn’t working and I need it. The freezer worked, but what I had couldn’t be frozen. After settling and finding out the refrigerator didn’t work I went to the front desk, but the metal screen was pulled down and closed.

I didn't like thT the doors were ridiculous to get through I spent a portion of my time trying to get in the doors

We had all we needed.

You could hear people talking and moving furniture the entire night. Woke up almost every hour to the noise both nights I was there. The first night there disturbing hairs in my bed so I had to sleep on top of the sheets and requested clean bedding in the morning which they did.

The staff there was clueless. They overbooked several guests and had to send us to another hotel 20 min away. They looked like they had never worked at the hotel before and had no idea what they were doing.

My coworkers and I stayed at this hotel while on a work assignment, and we were working night shifts. Housekeeping here starts at 11:00 AM — exactly when we are already asleep. According to their schedule, any kind of room cleaning (even basic) is done only once a week.

Around 9:30 AM, I spoke with a housekeeping staff member and asked if she could change the bed linens and towels within the next 30 minutes. She said she would check with the front desk. I waited for more than two and a half hours, but no one ever came.

The trash situation was also strange: I left a bag outside the room, but when I returned, it was back inside my room.

Packages were another issue. One was delivered without problems. The second one took a while to locate. My coworker’s package “could not be found” for three days — until we started going to the front desk twice a day. On the fourth day, it suddenly appeared.

Housekeeping service felt very superficial. One day, I specifically left the hotel for a couple of hours and asked them to clean the room. When I returned, the bed linens were changed, towels replaced, and trash removed. However, the floor was still dirty (there were small pieces of onion skin), and the table was sticky with food stains.

For $900 per week, this is, to put it mildly, questionable.

For comparison, at another hotel I once asked them not to clean my room too often, and they told me: “You’re paying for the service — you should receive it.” That’s what good customer care looks like. Here, it’s the opposite.

On the positive side, the rooms look nice and nothing was broken. However, for example, there was no cold water in the kitchen.

This hotel might be fine for 1–2 nights, but definitely not for a longer stay.

And finally, the issue that completely destroyed any trust:

After we checked out, one of our coworkers was charged for an additional full week of stay — without any authorization. This happened later the same day.

Everything else, the walls are paper thin, extremely loud people, beds are awful, you can feel your headboard shake from people in the room behind you. The coffee machine in lobby is terrible. No coffee machines in room, etc