LSI Resorts at Ala Moana

地理位置非常好，方便出行去任何地方

Let me qualify this rating. When I booked "Ala Moana Hotel by LSI Resorts", I thought I was booking a room at Ala Moana (parent company LSI Resort). It was actually the opposite, this room is not part of Ala Moana Hotel, it is owned (AirBNB like) by LSI. Meaning maintenance and servicing is not done by Ala Moana, basically NO maintenance or service. Seven days in beautiful, hot and humid Honolulu, you can imagine the room, sheets and towel conditions; add to broken bathroom fixtures. The Ala Moana tried to help, front desk called a number on file for LSI, which connected me to a rude person who says he did maintenance, once I mentioned what's broken he basically hung up. Five Stars to Ala Moana staff for helping (soap and coffee, not towels since they were different). Next time I'll book directly, Hotels.com showed no difference in the listings, which was misleading. I feel most sorry for the housekeeper who cleaned up after us - so sorry.

Room was old but well maintained

You can walk through the mall

Love for Ala Moana Hotel! Just don’t rent through LSI Resorts! Expect no communication and dirty rooms! If you’re checking in after 5p you won’t have sheets for your pull out. Not recommendable!

Good idea to remember your reservation is managed privately so you will not get the amenities of the hotel. Make sure you buy your own extras to prevent any additional charges. example buy more toilet paper and your own towels.

I did not realize this was a private rental unit prior to check in and that the hotel would not be servicing the room. We ran short of toilet paper and had to go buy some.

Liked that it is connected to Ala Moana shopping center and is also a pink line stop on the trolley.

Did not like that there was no daily room service.

Horrible.
I asked for two beds. I got one.
Two pillows only for two people.
Bathroom was disgusting. It was for handicapped. When you took a shower the water didn’t drain and was all over the floor in the bathroom.
They didn’t supply even one plate or bowl.
No extra blanket.
Truly the worst. I’ll be sharing that with anyone who asks.

Familiarity as I've stayed many times before. Location is great as are staff.

I was very disappointed because as shown in expedia it seems that you are booking in Ala Moana Hotel, the reality is that it a separate building, that at first appearance looks great but when you get to the room, it is dirty, musty, not renovated at all, you have chair/bed for a second person, with no sheets, the worse of it is that staff never responded again. So I felt stuck there.

The hotel is in a great location to shopping, the beach and bus routes. you can walk everywhere. The only negative was the restaurant was under construction then. I will stay here again.

The room was not properly cleaned. The ice bucket had left over water from previous guest. Microwave was dirty. Even though room service was not offered, they didn't leave enough personal hygiene stuff.

I wouldn’t stay again

Location and convenience

we stayed in the kona tower, this was first time booking at at this hotel, the room was ok. nothing great , outdated carpets, bathroom had no exhaust fan if it did it didnt work. when we first arrived the bathroom had a fair amount of water on the floor and along the tub. every morning around 5 am we were woken up by the the trucks below us as this unit was located at the back of hotel where all service vehicles come and go. because it is a private unit and not run by mantra you are limited to towels and must pay for more by calling the number in vegas. the hotel itself os in great location easy to walk to mall and beaches close by transit was close . if i was to come back i would book through the Mantra side of the hotel

Close to buying the needed supplies

Amazing experience!!! No issues throughout our stay.