Hilton Garden Inn Kota Kinabalu Tuaran

Hotels
Hilton Garden Inn
7.9 (289 reviews)
No. 1, Jalan Indai Mimpian Jadi , Tuaran , my

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful resort
Friendly staff
Complimentary tours
Cons:
Poor customer service
Cleanliness issues
Limited nighttime activities

Categories

Cleanliness
6.86
Several reviews mention dirty surroundings and dusty rooms.
Service
9.33
Staff is friendly, but some training is needed.
Location
7.87
Secluded location may not suit everyone, but beautiful sunsets have been noted.
Room Quality
8.32
Rooms are comfortable but had issues with cleanliness and amenities.
Amenities
7.35
Limited activities and issues with Wi-Fi access.
Value for Money
6.81
Many reviews suggest the experience does not justify the pricing.
Food and Beverage
7.36
Breakfast is considered simple and lacking variety.
Overall Experience
9.33
Beautiful setting and rooms, but several operational issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 17:59

Property Description

Luxurious Amenities

Indulge in the outdoor swimming pool, restaurant, bar, and free WiFi offered at Borneo Beach & Mangrove Resort.

Comfortable Accommodation

Relax in air-conditioned rooms equipped with modern amenities like a flat-screen TV, safety deposit box, and private bathroom.

Convenient Location

Located near major attractions such as Filipino Market Sabah and Tuaran River, this non-smoking property offers easy access to explore the area.

Book your stay at Borneo Beach & Mangrove Resort for a memorable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 289 reviews
Cleanliness: 6.86
Service: 9.33
Location: 7.87
Room Quality: 8.32
Amenities: 7.35
Value for Money: 6.81
Food and Beverage: 7.36
Overall Experience: 9.33
T
Tricia family_with_children my
6
Pros:

Nothing special

Cons:

Waiting for buggy too slow not enough dustbin.

2026-07-11 via Nuitee
L
Litta couple my
9
2026-07-11 via Nuitee
P
Puan solo_traveller my
10
2026-07-11 via Nuitee
P
Przemyslaw solo_traveller gb
8
2026-07-10 via Nuitee
S
Stephen family_with_children my
7
Cons:

We were surprised when we first entered Room 096 as there was a strange smell coming from the room. After returning from an evening walk on the beach, we were shocked to see a rat running above the wardrobe into the ceiling. Throughout the night, we could hear it running across the ceiling, and there was a strong smell that seemed to come from rat droppings. This was very unpleasant and affected our overall experience.

On the positive side, the room was clean, spacious, and well maintained. The bed and pillows were exceptionally comfortable, and we had a great night's sleep despite the disturbance. The staff were also pleasant, and the location was enjoyable.

I sincerely hope the management will address the rat issue as soon as possible, as it is a serious concern. Other than that, we enjoyed our stay and believe the hotel has great potential if this problem is resolved.

2026-07-10 via Nuitee
S
sarimah solo_traveller my
10
Pros:

This is my second time staying here..the children really have a good time, friendly staff,good view and i can see theres a good improvement .I will come here again.
Recommend this place to anyone who looking a better place to stay for a holiday.

2026-07-05 via Nuitee
C
Carlson solo_traveller tw
5
Pros:

The room were nice. Moderately decorated.

Cons:

The water pressure were not enough for us to use the bathtub.
Check-in took quite some time.

2026-07-02 via Nuitee
Y
YUNG HOE solo_traveller my
5
2026-07-01 via Nuitee
C
Cassandra family_with_children my
7
nice short getaway
Pros:

Breakfast was okay, room was nice and cozy. great surroundings to walk around as well, and also for the buggy services to the beachside and around the area

Cons:

due to the long weekend and too many guests, check in process took quite a while, and we also had to wait for our linen to be delivered to our room after check in. During breakfast there was also a long wait for the food/drinks to be refilled.

2026-06-30 via Nuitee
N
Nicol couple my
10
2026-06-29 via Nuitee
C
Chong couple my
8
2026-06-28 via Nuitee
L
LEE family_with_children sg
6
New hotel to stay at Tuaran, Sabah
Pros:

Beautiful beach, swimming pool and breakfast.

Cons:

Only can choose buffet for dinner. Also, power tripped for several times during night time. Wi-Fi signal is very poor.

2026-06-28 via Nuitee
M
Michael family_with_children my
5
2026-06-25 via Nuitee
D
Denise family_with_children my
5
Pros:

The breakfast drinks is only few choices, i did not even had any drinks for my breakfast. The location is a bit sketchy during the way, like it does not have any lights along the way. If it is not in the map, I probably won’t go there.

Cons:

The bathroom with foul smell. It’s quite obvious when we enter the bathroom especially night time.

2026-06-23 via Nuitee
D
Darrell Junior couple my
10
Nice stay.. will come again
Pros:

Room

Cons:

Long waiting time for buggy

2026-06-21 via Nuitee
A
Alvin couple my
8
2026-06-20 via Nuitee
S
saherman family_with_children my
10
Pros:

clean & comfort

Cons:

nyamuk banyak

2026-06-20 via Nuitee
R
Robina couple au
10
Love loved the beauty and serenity.
Pros:

Substantial buffet breakfast, gorgeous rooms with huge comfy bed. Bathroom lovely with full supplies of beautiful bath and hair products Resort is immaculate with beautiful pool. Restaurant is nice but variety could be improved. Staff were super accommodating.

Cons:

It’s a little bit isolated, there’s no mini marts or anything like that near by so if you enjoy anything other than tiger or Heineken beer come prepared. Otherwise there is a bar with cocktails and spirits but it doesn’t open till 4pm

2026-06-19 via Nuitee
C
Chen Khin solo_traveller my
9
Hilton Garden Inn general review
Pros:

New, clean, spacious room and toilet, friendly staff, buggy service, swimming pool, price.

Cons:

No spoon and fork in the room. WiFi signal is poor. Beach is far.

2026-06-18 via Nuitee
C
Christinus solo_traveller my
5
Pros:

Staf

Cons:

Many mosquitoes,food at restaurant tidak sedap

2026-06-14 via Nuitee