Hilton Garden Inn Kota Kinabalu Tuaran

Hotels
Hilton Garden Inn
7.9 (264 reviews)
No. 1, Jalan Indai Mimpian Jadi , Tuaran , my

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
First aid kit available
Shared stationery like menus, pens are removed
Face masks for guests available
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Beautiful resort
Friendly staff
Complimentary tours
Cons:
Poor customer service
Cleanliness issues
Limited nighttime activities

Categories

Cleanliness
6.86
Several reviews mention dirty surroundings and dusty rooms.
Service
9.33
Staff is friendly, but some training is needed.
Location
7.87
Secluded location may not suit everyone, but beautiful sunsets have been noted.
Room Quality
8.32
Rooms are comfortable but had issues with cleanliness and amenities.
Amenities
7.35
Limited activities and issues with Wi-Fi access.
Value for Money
6.81
Many reviews suggest the experience does not justify the pricing.
Food and Beverage
7.36
Breakfast is considered simple and lacking variety.
Overall Experience
9.33
Beautiful setting and rooms, but several operational issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 17:59

Property Description

Luxurious Amenities

Indulge in the outdoor swimming pool, restaurant, bar, and free WiFi offered at Borneo Beach & Mangrove Resort.

Comfortable Accommodation

Relax in air-conditioned rooms equipped with modern amenities like a flat-screen TV, safety deposit box, and private bathroom.

Convenient Location

Located near major attractions such as Filipino Market Sabah and Tuaran River, this non-smoking property offers easy access to explore the area.

Book your stay at Borneo Beach & Mangrove Resort for a memorable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 264 reviews
Cleanliness: 6.86
Service: 9.33
Location: 7.87
Room Quality: 8.32
Amenities: 7.35
Value for Money: 6.81
Food and Beverage: 7.36
Overall Experience: 9.33
M
Myrna solo_traveller nl
8
Pros:

Geweldige kamer en mooie accomodatie, personeel heel vriendelijk en lief.

Cons:

De ligging van de locatie is echt een uur van de bewoonde wereld af, dit is niet te lopen en moet je steeds een Grab regelen.
Niet veel te doen bij het hotel, we hadden twee dagen regen en dan is er geen activiteit of gezellige bar waar je iets kunt drinken.

2026-06-13 via Nuitee
J
JASONquek family_with_children my
3
不回头.
Cons:

房间里灰尘多 ,娱乐设施也没有,早餐普普通通别无选择, 泳池水黄黄的很肮脏, 员工打扫都是随随便便没有用吸尘机,不值这个价 , 价值差不回头!!!
一般般, 房内空调噪音大,叫来修理了好了可是风扇还是有噪音。 房间里面有一只大蜘蛛, 好彩打死了,不然整晚不能睡了.

2026-06-12 via Nuitee
F
Flavia couple my
10
It was wonderful experience staying at your place. I request a simple birthday decoration for my husband and they do it
Pros:

The place was beautiful and the ambience was peaceful that it make the place was a great place to calm your soul from the hustle and bustle from the city.

Cons:

Everything was good until i found no dustbin inside the room but nvm that,we have a plastic to put our trash. And its more convenience if u have roof along the walkway because it was super hot at noon.

2026-06-11 via Nuitee
A
Aubrey Lee family_with_children my
7
Satisfied except dinner buffet.
Pros:

My kids love the pool.

Cons:

Dinner. All spicy & lack of variety. Topup too slow.

2026-06-10 via Nuitee
Z
ZHU HAIRONG family_with_children sg
3
提前退房,逃之夭夭。
Pros:

前台服务,大厅的气味非常好闻,整洁干净。游泳池尺寸不错,适合小孩子玩耍

Cons:

房间有异味,厕所的下水道异味特别重。下水道堵塞,淋浴的时候会涨水。房间蚊虫非常多,一晚上可以打死10只以上。空调的吹风声音异常大,跟外机的音量差不多。自助早餐的品类的数量和其价格严重不符,性价比极低。在周边根本没有任何第三方饮食设施的环境下,别无选择必须吃。早餐的服务员普遍无精打采。早餐里很多品类不能及时补充。做煎蛋和鸡蛋卷的厨师的火候控制完全不达标,煎蛋的品相很糟糕,鸡蛋卷外部是煎过头的。咖啡机的垃圾槽需要清理,我必须站在咖啡机前很久才有人来换。早餐有提供粥,但粥的旁边除了酱料,任何搭配粥的小菜都没有。儿童游泳池旁没有看到任何救生员。

2026-06-09 via Nuitee
S
Siti Hawaira solo_traveller my
9
Pros:

I like the view, facilicities and the services.

Cons:

I give this comment not because i dont like it but it can help to improve it.
1. They should service the aircond. Still ok but it took long time to cold.

2.The toilet is so clean but have some bad smell.

If these two things have solve i can give 10/10.✌️

2026-06-05 via Nuitee
Y
Yerni couple my
8
2026-06-04 via Nuitee
M
Mariyam extended_group my
8
Serene and haven
Pros:

Serene and haven with beautiful beach. Its a place for healing. Staff are very efficient and friendly.

Cons:

The drive to the location with small road and if driving at night very dark. Need to add more food outlet nearby or more in house cafe. Maybe should add welcoming performance such as a free short cultural dance/show.

2026-06-04 via Nuitee
J
Jaunis solo_traveller my
4
Cons:

Check In time was inconvenient, need to wait 2 hours and multiple inquiries before being shown to the room

2026-06-03 via Nuitee
P
Paulina solo_traveller my
8
2026-06-03 via Nuitee
N
noraziah solo_traveller my
9
2026-06-03 via Nuitee
N
noraziah solo_traveller my
10
2026-06-03 via Nuitee
L
Lee solo_traveller my
8
2026-06-03 via Nuitee
L
LyeNah family_with_children my
5
2026-06-01 via Nuitee
M
Maple couple my
7
2026-06-01 via Nuitee
E
Edward Percival family_with_children my
10
Pros:

My family loved the place so much, the beach, swimming pool, food and staff are excellent. Thank you so much to the front desk receptionist berry for guiding us during our stayed and also thank you so much for keeping my child bag and phone went we already checked out. Really trustworthy employee, Really appreciated and we will definitely going to book our staycation again.

2026-05-31 via Nuitee
Y
Yee extended_group my
6
Pros:

Everything is fair

Cons:

Need to improve cleanliness and restaurant food. Room have spiders and web. Restaurant less food and no other choices. Many mosquitoes at night. Television movies not work well.

2026-05-30 via Nuitee
K
Kok couple my
6
I like the environment. Just need some improvement in reception and food.
Pros:

The environment

Cons:

Check-in time took too long and food is not what we expected.

2026-05-30 via Nuitee
A
Asri couple my
5
2026-05-29 via Nuitee
K
Kristin extended_group my
7
2026-05-28 via Nuitee