Prime Hotel at TRX Tower

Hotels
7.5 (288 reviews)
11, Jalan Barat, Pudu, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 55100 , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Lift / Elevator
Luggage storage
Airport shuttle
Daily housekeeping
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Convenient location
Exceptional service by staff
Cons:
Dirty toilet
Limited parking guidance
Room odours and basic amenities

Categories

Cleanliness
6.64
The toilet was dirty, affecting the cleanliness perception.
Service
8.61
The counter staff Mr. Bijay was exceptional and provided excellent customer service.
Location
8.15
The hotel location is convenient, though parking guidance is lacking.
Room Quality
6.6
Room odour and ground floor placement were drawbacks.
Amenities
7.13
Basic amenities were mentioned with no luxury.
Value for Money
7.59
Overall okay stay, but some aspects fell short.
Food and Beverage
7.64
Not specifically mentioned, standard quality for this hotel tier.
Overall Experience
7.61
Mixed experiences; needs improvement but overall acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:41

Property Description

Convenient Location in Bukit Bintang District

Modern Amenities

Nearby Attractions

Book your stay at Prime Hotel at TRX Tower for a memorable experience in Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 288 reviews
Cleanliness: 6.64
Service: 8.61
Location: 8.15
Room Quality: 6.6
Amenities: 7.13
Value for Money: 7.59
Food and Beverage: 7.64
Overall Experience: 7.61
N
Nor Kamalia • solo_traveller • my
10
2026-06-25 • via Nuitee
C
Chris • family_with_children • my
7
Pros:

Proximity to everything, walking distance to all kinds of foods, shopping, and especially the TRX area.

Cons:

Lobby not ventilated properly when it gets crowded with guests checking in. When I booked, the pictures showed room with window. When checked in, all we've got were 4 walls.

2026-06-22 • via Nuitee
• couple • sg
1
not a pleasant one
Pros:

NA

Cons:

na

2026-06-20 • via Nuitee
H
Hazwani • couple • my
6
It's a good budget hotel with a great location.
Pros:

I love the location and the receptionist is very nice and friendly

Cons:

The room was abit smaller than expected and the bedsheets and towels kind of have stains on them.

2026-06-13 • via Nuitee
P
phaik hong • extended_group • my
8
2026-06-08 • via Nuitee
L
Le • solo_traveller • vn
8
2026-06-08 • via Nuitee
S
Sophie • solo_traveller • fr
7
Pros:

Hyper central
Prix adapté à la chambre
Pour une nuit

Cons:

Le monsieur a l accueil très désagréable. J avais réservé une chambre avec fenêtre et il m a mis dans une sans fenêtre et clim en panne...après insistance a bien voulu changer.

2026-05-21 • via Nuitee
C
Carven • solo_traveller • my
8
Pros:

Location perfect

Cons:

Lack of Charge slot

2026-05-19 • via Nuitee
G
Gonzalo • couple • es
7
Buena opción para una visita a KL
Pros:

Lo mejor, la ubicación.
Personal amable.
Todo bastante limpio.

Cons:

Baño muy pequeño.
Paredes finas, se escucha la gente de otras habitaciones cerca.

2026-05-12 • via Nuitee
V
Vira • couple • my
10
Pros:

Staff peramah and good location

Cons:

The location

2026-05-05 • via Nuitee
F
Fhaidhinie Faris • family_with_children • my
10
2026-04-03 • via Nuitee
E
Edio Jose Maria Guterres • solo_traveller • tl
7
I'll return there for sure
Pros:

No breakfast available

Cons:

The hotel was in the prime location, very close to find food, shopping mall.

2026-03-19 • via Nuitee
I
Izhar • family_with_children • my
10
2026-03-09 • via Nuitee
Y
yeufeng • solo_traveller • my
10
2026-03-01 • via Nuitee
A
Asni • family_with_children • bn
8
Pros:

Location good near shopping mall easy to find food

Cons:

The room got cockroach . And the bath towels was rotten (buruk)

2026-02-09 • via Nuitee
E
ESCUDIÉ • solo_traveller • fr
9
Pros:

Excellent séjour de 4 nuits ! Un grand merci à toute l'équipe pour leur accueil et leur disponibilité. L'hôtel est d'une propreté irréprochable avec une literie impeccable. Mention spéciale pour l'emplacement géographique : il est idéalement situé pour profiter des activités de Kuala Lumpur sans être en plein tumulte. Tout était conforme à mes attentes ,je recommande vivement.Qualité/prix très bien.

Cons:

Insonorisation entre les chambres et le couloir

2026-01-24 • via Nuitee
S
Shahrul Asyraf • family_with_children • my
10
Pros:

The room was very clean and comfortable. The location of the hotel was also very convenient.

2025-12-25 • via Nuitee
H
Hui Jie • solo_traveller • my
8
Pros:

Overall okay

Cons:

Limited legal parking at the area

2025-12-18 • via Nuitee
C
Chong • extended_group • my
3
Pros:

dirty toilet，soundproof 🚩🚩

2025-12-05 • via Nuitee
F
Fajrina • family_with_children • my
10
2025-12-02 • via Nuitee