Prime Hotel at TRX Tower

Hotels
7.5 (291 reviews)
11, Jalan Barat, Pudu, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 55100 , Kuala Lumpur , MY
+60 11-2669 0434

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Lift / Elevator
Luggage storage
Airport shuttle
Daily housekeeping
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Convenient location
Exceptional service by staff
Cons:
Dirty toilet
Limited parking guidance
Room odours and basic amenities

Categories

Cleanliness
6.64
The toilet was dirty, affecting the cleanliness perception.
Service
8.61
The counter staff Mr. Bijay was exceptional and provided excellent customer service.
Location
8.15
The hotel location is convenient, though parking guidance is lacking.
Room Quality
6.6
Room odour and ground floor placement were drawbacks.
Amenities
7.13
Basic amenities were mentioned with no luxury.
Value for Money
7.59
Overall okay stay, but some aspects fell short.
Food and Beverage
7.64
Not specifically mentioned, standard quality for this hotel tier.
Overall Experience
7.61
Mixed experiences; needs improvement but overall acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:41

Property Description

Convenient Location in Bukit Bintang District

Modern Amenities

Nearby Attractions

Book your stay at Prime Hotel at TRX Tower for a memorable experience in Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.5
Based on 291 reviews
Cleanliness: 6.64
Service: 8.61
Location: 8.15
Room Quality: 6.6
Amenities: 7.13
Value for Money: 7.59
Food and Beverage: 7.64
Overall Experience: 7.61
N
Nabila Zanuri • solo_traveller • my
5
Not satisfied
Pros:

Near shopping mall

Cons:

Hard to find parking, hotel room smell like cigarette, stain at bedsheet.

2026-09-18 • via Nuitee
S
Steven • couple • my
8
2026-09-13 • via Nuitee
N
nu-ex • solo_traveller • my
10
2026-09-13 • via Nuitee
M
Marliana • family_with_children • my
10
Pros:

Clean,staff friendly nd helpful

Cons:

Nothing

2026-09-12 • via Nuitee
A
Anwar Latip • family_with_children • my
8
Good location, value for money
Pros:

Near train station, shopping malls, like TRX, PAVILION, Sg Wang plaza, monorail, 15 min walking to klcc.

Cons:

Restaurant by Indian muslim none malay restaurant. Hv to walk about 30 min to berjaya times square shopping ctre
to find malay food.

2026-09-01 • via Nuitee
Y
YUSLIZA • extended_group • my
7
2026-08-31 • via Nuitee
H
HEBA M j • extended_group • ly
7
جميله
Pros:

مكان جيد واستقبال ممتاز

Cons:

فقط عزل الصوت في بعض الاوقات

2026-08-28 • via Nuitee
M
Mualim • family_with_children • id
7
Pros:

Very closed to Pavilion and TRX

Cons:

Nothing

2026-08-15 • via Nuitee
D
Divine Grace • solo_traveller • ph
7
Pros:

Very accommodating staff and clean and near at center of the city

Cons:

Aircon was not perfectly fine. Its hot

2026-08-07 • via Nuitee
E
Edio Jose Maria Guterres • solo_traveller • tl
8
Pros:

The location is very close to shopping malls, restaurants, and withink walking distance to the TRX MRT station.

Cons:

I had to request for room cleaning

2026-07-21 • via Nuitee
N
Nor Kamalia • solo_traveller • my
10
2026-06-25 • via Nuitee
C
Chris • family_with_children • my
7
Pros:

Proximity to everything, walking distance to all kinds of foods, shopping, and especially the TRX area.

Cons:

Lobby not ventilated properly when it gets crowded with guests checking in. When I booked, the pictures showed room with window. When checked in, all we've got were 4 walls.

2026-06-22 • via Nuitee
• couple • sg
1
not a pleasant one
Pros:

NA

Cons:

na

2026-06-20 • via Nuitee
H
Hazwani • couple • my
6
It's a good budget hotel with a great location.
Pros:

I love the location and the receptionist is very nice and friendly

Cons:

The room was abit smaller than expected and the bedsheets and towels kind of have stains on them.

2026-06-13 • via Nuitee
P
phaik hong • extended_group • my
8
2026-06-08 • via Nuitee
L
Le • solo_traveller • vn
8
2026-06-08 • via Nuitee
S
Sophie • solo_traveller • fr
7
Pros:

Hyper central
Prix adapté à la chambre
Pour une nuit

Cons:

Le monsieur a l accueil très désagréable. J avais réservé une chambre avec fenêtre et il m a mis dans une sans fenêtre et clim en panne...après insistance a bien voulu changer.

2026-05-21 • via Nuitee
C
Carven • solo_traveller • my
8
Pros:

Location perfect

Cons:

Lack of Charge slot

2026-05-19 • via Nuitee
G
Gonzalo • couple • es
7
Buena opción para una visita a KL
Pros:

Lo mejor, la ubicación.
Personal amable.
Todo bastante limpio.

Cons:

Baño muy pequeño.
Paredes finas, se escucha la gente de otras habitaciones cerca.

2026-05-12 • via Nuitee
V
Vira • couple • my
10
Pros:

Staff peramah and good location

Cons:

The location

2026-05-05 • via Nuitee