Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

Hotels
8.6 (236 reviews)
Carretera Federal Km 239, Ejido Jacinto Pat , Tulum , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Luggage storage
Non-smoking throughout
Shuttle service (additional charge)
Public Bath
See all facilities

Review Highlights

Pros:
Great location near cenote park
Outstanding service and amenities
Cons:
Mosquitos in the area
Limited food availability after hours

Categories

Cleanliness
7.73
Mosquitos inside the room and outside affected cleanliness perception.
Service
9.2
Service was noted as amazing and friendly.
Location
9.24
Excellent location near cenote park, noted as a major pro.
Room Quality
8.69
Rooms were large, bright, and well-equipped, with specific mention of quality.
Amenities
8.72
Great amenities were highlighted, although some facilities were limited.
Value for Money
8.68
Exceptional room for the price was mentioned positively.
Food and Beverage
7.73
Limited food options available after 5:30 PM, which was a noted con.
Overall Experience
8.8
Overall experience was very positive despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:01

Property Description

Unique Jungle Experience
Escape to Cenotes Casa Tortuga, a vacation accommodation nestled in the heart of the jungle near Tulum. Embrace nature's beauty and explore nearby cenotes, available for guests from 9:00 am to 5:00 pm.

Comfortable Amenities
Each room is equipped with air conditioning, streaming services, and a mini fridge for your convenience. Enjoy the tranquility of the jungle surroundings without compromising on modern comforts.

Convenient Location
Situated just 15 km from Akumal, with free Wi-Fi and parking, our property offers a peaceful retreat away from the hustle and bustle. Plan your visit by car and make the most of the on-site restaurants open from 9:00 am to 5:00 pm.

Ready to immerse yourself in nature's wonders? Book your stay at Cenotes Casa Tortuga for an unforgettable jungle getaway.

Important information:

This property does not make invoices.

Room cleaning service is offered every 3 days upon request.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 236 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.8
F
Farida • solo_traveller • fr
7
Pros:

Hôtel sympa avec l’accès aux cénotes, ce qui est un vrai plus. La réceptionniste est gentille et accueillante.

Cons:

la propreté laisse à désirer : les murs et la terrasse étaient sales. Dommage aussi que le seul restaurant de l’hôtel ferme à 17h et que les cénotes ne soient pas mieux entretenus ni les deux piscines de l’hôtel.

2026-05-26 • via Nuitee
F
Felice • family_with_children • nl
9
Superleuk dat je heel de dag in het cenote park mag!
Pros:

De toegang tot het cenotepark is dé reden om hierheen te gaan. En rond 4 uur apen bij het hotel, superleuk!

Cons:

Het zwembad lag vol blad waardoor het niet zo aantrekkelijk oogde om er te gaan zwemmen.

2026-05-24 • via Nuitee
J
José Rubens Sabbadini • solo_traveller • br
10
Pros:

A acomodação fica dentro da área dos cenotes e os hóspedes tem livre acesso durante o horário de funcionamento. O quarto tem uma cozinha que possibilita o preparo de alimentação, com fogão a gás, freegobar e utensílios. Quarto limpo, com ar condicionado, chuveiro quente e com boa pressão, cama grande e confortável.

2026-05-22 • via Nuitee
S
Selma • solo_traveller • fr
10
2026-05-11 • via Nuitee
*
*Sebi* • solo_traveller • es
10
Tener los cenotes incluidos y al lado de la habitaciones le da un gran valor al hotel.
Pros:

Tener los cenotes incluidos le da un gran valor.

Cons:

Todo ok

2026-05-11 • via Nuitee
H
Héctor • couple • mx
5
2026-04-20 • via Nuitee
A
Alexandra • solo_traveller • de
9
Riesiger Pool & direkter Cenoten-Zugang inmitten der Selva Maya
Pros:

Die Casa Tortuga ist eine wunderschöne, ruhig gelegene Anlage in der Selva Maya – ideal für alle, die Entspannung abseits vom Trubel suchen. Ein Auto ist empfehlenswert, um flexibel zu sein.
Die Zimmer sind groß und die Betten bequem, auch wenn sie für mehrere Personen eher etwas klein sind.
Die Poolanlage mit Hängematten lädt zum Entspannen ein. Ein echtes Highlight ist der inkludierte Zugang zu den Cenoten, der den Aufenthalt besonders macht.
Insgesamt ein sehr schöner Ort für alle, die Ruhe, Natur und ein besonderes Ambiente schätzen.

2026-04-14 • via Nuitee
H
Hugo Barrera • solo_traveller • mx
8
Pros:

Que con el hospedaje ya incluye la entrada al parque de casa tortuga y las actividades de tirolesa y kayak

Cons:

Que hay demasiados moscos y las habitaciones no cuentan con mosquiteros.
Las camas un poco duras y las almohadas ya aplastadas ya deberían comprar unas nuevas.
Con la habitación si estaba limpia pero las albercas que son 2 el agua se ve un poco sucia y con muchas hojas de los árboles

2026-04-11 • via Nuitee
B
Berenice • couple • mx
10
La habitacion un 10, los cenotes un 10, la comida un 6
Pros:

El hotel tiene cocina, refri, clima, tv

Cons:

El bufet de tacos, solo tenian 3 guisos,

2026-04-11 • via Nuitee
L
Laurence • couple • fr
7
Pros:

Prix correct avec accès gratuit aux Cenotes.
Voiture nécessaire pour s’y rendre

Cons:

Manque de propreté

2026-04-11 • via Nuitee
P
Paredes Ocampo • family_with_children • mx
10
Cenotes increibles
Pros:

Cuenta con unos cenotes espectaculares

Cons:

Todo esta de maravilla

2026-04-09 • via Nuitee
K
Khandelwal • family_with_children • mx
7
Pros:

2 bhk suites, near by adventure park, forest space

Cons:

Cafeterias open post 9 and sometimes later depending on vendors choice. They should have dedicated breakfast options opening 7 AM.

Cenotes were not that clean. They should clean it

2026-04-08 • via Nuitee
K
Kirsti • family_with_children • no
8
Kunne godt bodd her igjen, en natt eller to
Pros:

Hotellet var greit nok men det som utpekte seg var servicen til personalet, tidlig innsjekk, tilgang til cenoteparken både før innsjekk og etter utsjekk. Det at du har tilgang til cenoteparken inkludert guiding var fantastisk. 5 herlige cenoter, samt zipline og kajakkutleie. Bassengområdene var fine og vi hadde det ene bassenget for oss selv. Ikke langt å kjøre inn til Tulum hvis du har egen bil

Cons:

Hotellet er ganske slitt, sengene er greie når du har egen, men ukomfortable å dele. Mye mygg

2026-04-06 • via Nuitee
E
Erick • family_with_children • mx
10
Muy buen hotel.
Pros:

Es la segunda vez que me hospedo en este hotel y en ambas ocasiones todo ha estado excelente.

Esta ocasión nos hospedamos en un departamento para 6 personas y los espacios son amplios y la cocina tiene lo necesario para poder preparar alimentos si es necesario.

Cons:

No tengo quejas ni comentarios negativos en mi estancia.

Todo dentro del hotel se encuentra en buen estado y bien cuidado.

Es importante considerar que es recomendable llegar en automóvil ya que el hotel esta lejos desde el acceso a Casa Tortuga.

2026-03-25 • via Nuitee
C
Costelini • family_with_children • ro
5
Pros:

Near by the water cave

Cons:

Hotel almost empty very few turist and kinda expensive

2026-03-23 • via Nuitee
L
Lara • couple • de
10
Für zwei Nächte super, um einen Tag in der Cenote zu verbringen und zu entspannen.
Pros:

Hotel ist mitten in einem Cenotenpark, daher richtig ruhig und naturbelassen. Mit dem Aufenthalt hat man freien Eintritt in den Park auch am An-und Abreisetag und kann kostenlos an der Tour teilnehmen. Die Tour früh um 9:30 Uhr durch die 4 Cenoten war super cool und sehr empfehlenswert. Wir sind trotzdem der Meinung das ein ganzer Tag in dem Park ausreichend ist, da er nicht so groß ist wie erwartet und nur zwei Cenoten ohne Tour zugänglich sind. Personal war sehr freundlich und hilfsbereit. Das Zimmer war groß, sauber und mit einem Badezimmer, von dem man in den Dschungel schauen konnte.

Cons:

Im Badezimmer hat es aus dem Abfluss sehr streng gerochen, hier kann man aber die Tür zum Schlafzimmer schließen und das Fenster aufmachen.
Im Bad hätten wir uns noch Halterungen für Handtücher, Toilettenpapier und Seife gewünscht.
Um Essen zu gehen braucht man auf jeden Fall ein Auto

2026-03-19 • via Nuitee
E
Elsa • family_with_children • mx
7
Sugerencias
Pros:

Estar cerca de los cenotes

Cons:

El horario del restaurante empezó el servicio más tarde de lo que se publica.
Los balcones no estaban limpios había colillas de cigarro en los rincones

2026-03-14 • via Nuitee
D
Dery • family_with_children • ca
10
2026-03-12 • via Nuitee
A
Ana Figueroa • family_with_children • mx
8
2026-03-06 • via Nuitee
C
Claire • family_with_children • fr
9
Pros:

Great comfortble place to stay in the jungle. We loved the access to the Cenotes park and the guided tour that was included.

Cons:

Shame that there was no breakfast

2026-03-02 • via Nuitee