Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3694 reviews)
Plaza Consistorial 3 , Pamplona , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 17 per day.

Location

Guest Reviews

8.6
Based on 3694 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
M
Mario • solo_traveller • us
9
Pros:

Clean property, nice staff, convenient location.

2026-07-04 • via Nuitee
F
Frances • couple • au
10
A perfect place to stay on your Camino walk !
Pros:

The location was amazing - it was clean and very comfortable. Would definitely come back

Cons:

Loved everything about it

2026-07-03 • via Nuitee
R
Roxet64 • couple • it
9
Pros:

Eccellente la posizione in quanto si trova nella piazza del comune e vicinissimo alla piazza del Castillo dove c’è il parcheggio convenzionato
Il personale al check in è stato molto gentile e ci siamo fatti consigliare anche il ristorante. Tutto ottimo

2026-07-03 • via Nuitee
M
Maarten • couple • nl
5
Cons:

Kamer bijzonder ongezellig verlicht met alleen maar TL-achtige verlichting. Ontbijt service onder de maat. Zeer wisselende kwaliteit van het personeel: de ene dag was iedereen heel vriendelijk en de volgende dag bot en ongeïnteresseerd.

2026-07-02 • via Nuitee
C
Charles • solo_traveller • gb
9
Pamplona is a great place to stay with plenty of atmosphere.
Pros:

I stayed here as part of my walking the Camino Frances. The situation is perfect on the direct route for the Camino Frances, although I would have preferred to be in the main square. The room was good with an ensuite bathroom. Highly recommended.

Cons:

A little noisy overnight

2026-07-01 • via Nuitee
E
Eric • family_with_children • pt
7
2026-06-30 • via Nuitee
N
Nancy • couple • us
7
2026-06-30 • via Nuitee
M
Monique • solo_traveller • fr
8
Pros:

Emplacement

Cons:

Chambre petite pour un 4 étoiles

2026-06-30 • via Nuitee
G
GIULIO • extended_group • es
10
2026-06-29 • via Nuitee
J
JOSE • couple • es
10
Pros:

Bien

2026-06-29 • via Nuitee
S
soniasaezrojo • solo_traveller • es
10
Pros:

La ubicación y la disponibilidad del personal

2026-06-29 • via Nuitee
J
Jean • couple • us
10
Pros:

Great location and friendly staff, very helpful.

2026-06-29 • via Nuitee
F
Finca • solo_traveller • es
9
2026-06-28 • via Nuitee
G
Gabriel • solo_traveller • es
10
2026-06-28 • via Nuitee
M
Maria Pilar • couple • es
10
Siempre que vuelvo repito
Pros:

Todo

Cons:

Nada

2026-06-28 • via Nuitee
M
mthin • solo_traveller • fr
8
Bon hotel tres proche de tout
Pros:

Hotel bien placé mais assez grand
Et très agréable la piscine sur le toit terrasse

Cons:

Pas assez d'ascenseur

2026-06-28 • via Nuitee
S
shyrka • family_with_children • es
7
2026-06-27 • via Nuitee
C
christophe • couple • fr
7
Bien placé mais il faut avoir un sommeil profond
Pros:

Malgré un emplacement idéal et un personnel sympathique, l’expérience a été gâchée par l’absence d’isolation phonique entre les chambres et avec le couloir, ainsi qu’avec la rue.
Literie moyenne le sommier faisait du bruit

Cons:

Isolation phonique

2026-06-26 • via Nuitee
A
ANDREW • couple • gb
8
Loved Pamplona
Pros:

Location excellent but not by car. This is in a pedestrian zone, Crit air zone and extremely difficult to find up one way streets
You have to have the nerve to drive through the signs into the sqaure. Car park is then public and quite a walk away across town. Hotel and stay excellent.

Cons:

Hotels adverstising car parking are a nonsense and definitely Booking.com want to tighten up on these claims.
Distinguish between
Do you have an adequate car park on site available for guests? Do you have a public car park nearby?

2026-06-26 • via Nuitee
S
Sandra • solo_traveller • be
8
2026-06-25 • via Nuitee