Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3718 reviews)
Plaza Consistorial 3 , Pamplona , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 17 per day.

Location

Guest Reviews

8.6
Based on 3718 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
E
Eva • solo_traveller • es
10
2026-07-25 • via Nuitee
F
Federico • solo_traveller • it
9
Pros:

La sua collocazione in pieno centro città storica è la vera forza di questo hotel. Poi i servizi sia la pulizia in camera che quella della colazione ottimi e impeccabili. Prezzo buono rispetto alla qualità dei servizi, direi che è un ottimo hotel consigliabile per girare e conoscere la città.

2026-07-25 • via Nuitee
B
Barbara • couple • it
8
Pros:

La colazione e la posizione centralissima

Cons:

Non potere accederete alla spa

2026-07-25 • via Nuitee
N
nathalie • solo_traveller • fr
5
Pros:

L'emplacement.

Cons:

La chambre (numéro 106) ne vaut pas 4 étoiles, loin de là. Trou de cigarette sur le pied de lit rouge. Pas de prises à proximité de la cafetière et bouilloire, (il a fallu mettre par terre pour branche). Petit lit 140, un seul coussin et petit déjeuner à la carte, pas de buffet. Pour un 4 étoiles, plus que juste, mais l'emplacement est au top, difficile de faire mieux.

2026-07-25 • via Nuitee
M
Michèle • couple • ch
9
2026-07-25 • via Nuitee
A
angela • solo_traveller • es
10
Pros:

Súper céntrico. Personal muy amable, el desayuno esta bastante bien. Y la posibilidad del parquing es de agradecer ya que es todo peatonal.

Cons:

Nada. Todo muy correcto /

2026-07-24 • via Nuitee
M
Mazzetti • couple • it
9
Pros:

Posizione centralissima
Boutique hotel stupendo
Camera fantastica

Cons:

Niente

2026-07-24 • via Nuitee
A
adlt80480 • couple • fr
8
Pros:

Bien situé et confortable. Attentif aux zones ZFE

2026-07-24 • via Nuitee
S
sylvia • couple • fr
9
2026-07-24 • via Nuitee
M
María • solo_traveller • es
10
Perfecta.
Pros:

La ubicación es perfecta para conocer el centro, y recomiendan un parking muy cercano y por un precio muy razonable.

2026-07-24 • via Nuitee
M
Marinela • solo_traveller • es
7
Pros:

location

2026-07-23 • via Nuitee
L
Liliana • solo_traveller • es
8
Excelente ubicación. Muy bien el personal de tardes
Pros:

La ubicación fantástica. El personal muy bien, especialmente el personal que estaba de tardes. Usé también un par de servicios de su catálogo del spa y el trato fue muy bueno y salí contenta. Llegaba en tren y pude entrar en la habitación antes de la hora del check in

Cons:

Quizás un poco escaso de amenities para ser un 4 estrellas. No tenía mueble bar como tal y la neverita enfriaba muy poco. Solicité opción de vistas a la plaza y, aunque me dijeron que era según orden de llegada, también me dijeron que lo tendrían en cuenta pero, a pesar de llegar pronto, daba a una calle lateral

2026-07-23 • via Nuitee
M
Martí • solo_traveller • es
9
Pros:

La situació

Cons:

Que no hi havia tap a la pica de mans.

2026-07-23 • via Nuitee
M
Miguel Ángel • solo_traveller • es
10
Pros:

La situación es estupenda. Muy céntrica y en plena plaza del Ayuntamiento.

Cons:

Todo genial.

2026-07-23 • via Nuitee
J
Jan-Eric • solo_traveller • de
10
2026-07-22 • via Nuitee
J
Jean-Pierre • solo_traveller • fr
8
Pros:

Assez bien . L'accueil.

2026-07-22 • via Nuitee
K
KARMELE • couple • es
9
Pros:

Ubicación perfecta en pleno centro. El desayuno muy bien en el bar del hotel, los sábados no tienen desayuno buffet. Hay un acuerdo para aparcar el coche en un parking próximo, cuesta 19 €.

Cons:

Nos comentaron que el bar que está en el piso superior suele estar cerrado en verano porque hace mucho calor.

2026-07-22 • via Nuitee
N
Nadia • solo_traveller • es
10
2026-07-22 • via Nuitee
M
María • solo_traveller • es
9
Pros:

Pedimos un piso alto y nos dieron un piso alto. Además dispone de aire acondicionado.

2026-07-21 • via Nuitee
C
Christine • solo_traveller • us
9
It’s a beautiful hotel with great staff and a great location!
Pros:

The staff were amazing! Paola went above and beyond and represents the hotel well!

Cons:

Room was small.

2026-07-21 • via Nuitee