Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3679 reviews)
Plaza Consistorial 3 , Pamplona , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 17 per day.

Location

Guest Reviews

8.6
Based on 3679 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
J
Josefa • couple • es
10
De lo mejor
Pros:

Ubicado en zona para pasear y conocer la ciudad. Limpio, confortable y amables, con desayunos muy ricos y variados.

2026-06-20 • via Nuitee
H
Henric • couple • se
8
2026-06-20 • via Nuitee
F
Félix Alexander • solo_traveller • es
1
2026-06-19 • via Nuitee
J
Jacqueline • solo_traveller • cl
8
Pros:

El hotel estupendo. Instalaciones muy buenas. Buen desayuno buffet. Personal muy atento

Cons:

Está ubicado en un lugar donde no.pueden entrar vehículos o.motos y hay que ir a estacionarse a 150 metros aprox llevando bolsos o maletas hasta el.hotel.

2026-06-19 • via Nuitee
M
Masrour Fortuño • solo_traveller • es
10
2026-06-18 • via Nuitee
K
Kristin and Doug • couple • us
9
2026-06-18 • via Nuitee
L
Luis Roberto • couple • ar
9
NOS ENCANTO
Pros:

LA UBICACION

2026-06-18 • via Nuitee
F
fergo40 • couple • cl
10
muy buena
Pros:

la ubicacion excelente

Cons:

llegar en vehiculo es dificultoso.
el waze nos engaño. Ingresé a una calle peatonal en auto

2026-06-17 • via Nuitee
M
Marilyn • family_with_children • us
10
Great hotel that met our needs and was perferctly located if you want to be in the historic area.
Pros:

Great location on the main square. Super quiet room when the windows were shut which we needed since there was a festival outside our window. Very comfortable bed.
We took advantage of the Spa and thoroughly enjoyed the private hour.

Cons:

We had an odd corner room which was a little awkward with not much space to walk around or place luggage.

2026-06-17 • via Nuitee
G
Glafira • solo_traveller • es
9
El personal muy muy amable
Pros:

Ubicación excelente... Junto al ayuntamiento

2026-06-17 • via Nuitee
H
Hardy • couple • us
10
Incredible location!
Pros:

The location is unbeatable and the accommodations were clean and comfortable.

Cons:

Nothing, it was great!

2026-06-16 • via Nuitee
E
Eduardo • couple • pt
10
2026-06-16 • via Nuitee
R
ROLAND • couple • fr
10
Parfait !
Pros:

Très bon établissement, très bien situé et calme, un accueil chaleureux et surtout d’excellents conseils de Paola !

2026-06-16 • via Nuitee
S
Sergio • couple • es
10
La estancia fue genial. Un 10
Pros:

Todo

2026-06-16 • via Nuitee
H
Hermann Willi • extended_group • de
9
2026-06-16 • via Nuitee
R
Raquel • solo_traveller • es
10
Molt còmode
Pros:

El tracte i la qualitat de les instal.lacions.

2026-06-15 • via Nuitee
M
María José • extended_group • es
9
2026-06-15 • via Nuitee
E
EMILIO • solo_traveller • es
10
Pros:

TODO

EXCELENTE TRATO DEL PERSONAL

EXCELTEN DEAYUNO

PARKING CERCANO Y AASEQUIBLE

2026-06-15 • via Nuitee
M
Mònica • couple • es
10
Perfecta
Pros:

La situacion perfecta

2026-06-15 • via Nuitee
J
Jerry • couple • gb
7
Cramped and overpriced but very central
Pros:

Great location

Cons:

Certainly not a 4 star hotel in my book. There is no lounge and the reception area is cramped. The upper floor lobby areas are also cramped. Any historic character has been surgically removed from the property to the extent that it is almost impossible to recognise it as an old building. The garish purple lighting greatly detracts from the historic character of the surrounding old town. The room was small. Parking was very difficult as the central streets are mainly for pedestrians and there was a festival on at the time. For this reason it would have been helpful to have been advised not to go to the car park which the hotel recommended but to use one on the inner ring road instead.

2026-06-15 • via Nuitee