Hotel Pompaelo Plaza del Ayuntamiento & Spa

Hotels
8.6 (3457 reviews)
Plaza Consistorial 3 , Pamplona , es

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and comfortable rooms
Cons:
Inconsistent room quality
Breakfast needs improvement

Categories

Cleanliness
8.43
Room cleanliness was generally mentioned positively, but one review noted the need for better quality in bedding.
Service
8.9
Several reviews highlighted the courteous and helpful nature of the staff.
Location
9.14
Location was frequently praised for being central and convenient for exploring the city.
Room Quality
8.49
Generally good but some found the mattress too hard or room sizes small.
Amenities
8.32
Spa access and breakfast quality received mixed feedback; improvements needed.
Value for Money
8.58
Noted as generally good, though some felt it could be better with improved bedding.
Food and Beverage
8.23
Feedback on breakfast was mixed, with room for improvement highlighted.
Overall Experience
8.7
Overall satisfaction was high, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:09

Property Description

Luxurious Accommodation with City Views
Hotel Pompaelo Urban Spa offers a unique stay in a historic building overlooking the City Hall. The air-conditioned rooms provide stunning city views, flat-screen TVs, and modern bathrooms with free toiletries.

Relaxation at Urban Spa
Indulge in ultimate relaxation at the on-site urban spa featuring a sauna, Turkish bath, ice fountain, and a variety of beauty treatments. Unwind and rejuvenate in a tranquil setting after a day of exploring the city.

Gastronomic Delights and Sky Bar
Savor delicious pintxos and tapas at the gastro-pub or head to the Sky Bar for expertly crafted cocktails with panoramic views. Enjoy a culinary journey without leaving the hotel premises.

Experience luxury and comfort at Hotel Pompaelo Urban Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that the parking is closed from 05 until 14 July.

Please note that the spa is not included and must be reserved in advance.

Please note that the spa is open during the following days and hours:
- Monday to Saturday: from 10:00 to 20:00
- Sundays: from 09:30 to 13:30.This property is located in a pedestrian-only zone.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 17 per day.

Location

Guest Reviews

8.6
Based on 3457 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.49
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.23
Overall Experience: 8.7
A
Anne • solo_traveller • ie
8
Pros:

Very clean. Staff very pleasant. Good location.

2026-05-23 • via Nuitee
R
Ryan Spangler • extended_group • us
9
Hotel Pompaelo is a beautiful hotel in the heart of Pamplona. I would stay there again.
Pros:

The location is absolutely wonderful and right off the Plaza del Castillo.

Cons:

The lights were a little frustrating that you had to remove the card to turn off some of the light, but that's a minor issue.

2026-05-23 • via Nuitee
L
Lori • solo_traveller • us
10
Great location with great amenities
Pros:

The front desk staff is excellent! Welcoming great info. The room was clean and comfortable.

2026-05-22 • via Nuitee
X
Xevi • solo_traveller • es
8
2026-05-21 • via Nuitee
I
Ian • couple • gb
10
2026-05-21 • via Nuitee
E
Elena • solo_traveller • es
10
2026-05-21 • via Nuitee
S
Steven • couple • us
5
Pros:

Location and breakfast

Cons:

We had to change rooms because a/c and power outlets and toilet didywork

2026-05-20 • via Nuitee
M
Michelle • extended_group • ie
10
2026-05-20 • via Nuitee
B
Boyer • solo_traveller • fr
10
2026-05-20 • via Nuitee
K
Kiki • solo_traveller • ch
9
Découvrir Pampelune.
Pros:

Très belle chambre, propre et agréable avec une literie confortable dans un hôtel bien situé dans le centre de Pamplune.
Parking payant à proximité, ascenseur et délicieux petit déjeuner buffet.
Je le recommande vivement pour visiter la ville.
Possibilité de réserver un SPA privé contre rémunération.

Cons:

Il manque des chaînes TV en français.

2026-05-20 • via Nuitee
F
Flavio • solo_traveller • ar
9
Buen alojamiento bien ubicado
Pros:

Muy bien ubicado en el casco antiguo. Muy limpio todo y excelente desayuno

Cons:

El parking es muy complejo el acceso y tuve problemas al salir porque el hotel no habia pasado la info para que se levante la barrera

2026-05-19 • via Nuitee
R
Ramona • solo_traveller • ch
9
2026-05-19 • via Nuitee
J
JACKY • solo_traveller • fr
8
Pros:

Proche du centre ville

2026-05-19 • via Nuitee
S
siv • couple • no
9
2026-05-19 • via Nuitee
A
amelie • couple • fr
10
2026-05-19 • via Nuitee
L
Luciane Ferreira • couple • br
5
Custo beneficio não vale
Pros:

Localização muito boa,poucos passos da praça central

Cons:

Quarto mostrado na foto não condiz com o quarto real, muito pequeno para um casal, com 2 malas médias de viagem não tem espaço, a cama King parece uma cama normal de casal. Muito diferente do anunciado e pelo valor cobrado

2026-05-19 • via Nuitee
R
Rosario • extended_group • es
10
2026-05-18 • via Nuitee
P
Pierre-Emmanuel • couple • fr
9
Très bon rapport qualité-prix. Emplacement idéal
Pros:

L'emplacement est parfait. L'hôtel est calme. Les chambres sont spacieuses. La décoration est sympa.
Le petit-déjeuner est copieux et varié

Cons:

Le revêtement de sol dans la chambre est en mauvais état

2026-05-18 • via Nuitee
C
claudia • couple • ar
10
Pamplona hermosa
Pros:

Hermoso hotel en pleno casco histórico de Pamplona . A metros del ayuntamiento! Desayuno exquisito ! Habitaciones confortables y baño completo!

Cons:

Nada ! Volvería

2026-05-18 • via Nuitee
G
gootje • solo_traveller • nl
7
Pros:

Locatie

2026-05-18 • via Nuitee