Schweizerhof Zermatt - a Small Luxury Hotel

Hotels
9.1 (1067 reviews)
Bahnhofstrasse 5 , Zermatt , ch

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Beautiful views
Cons:
Some negative comments on breakfast variety
Pool area not ideal

Categories

Cleanliness
8.94
Overall cleanliness was generally praised with mentions of 'lovely, clean' and 'very clean and relaxing.'
Service
9.22
Several reviews highlighted helpful and friendly staff.
Location
9.56
The hotel is consistently praised for its excellent location near the train station and stunning views.
Room Quality
9.21
Rooms were described as spacious and well-decorated with great views.
Amenities
9.04
Amenities such as the spa were noted as relaxing, though some areas were mentioned as being less appealing.
Value for Money
8.7
Standard quality for this hotel tier, with some comments on value relative to cost.
Food and Beverage
8.84
Breakfast was highlighted as delicious with variety, but one review suggested more choices could be offered.
Overall Experience
9.31
Overall experience reflects high satisfaction, with multiple reviews indicating a favorite among travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:53

Property Description

Luxurious Accommodation with Mountain Views

The Hotel Schweizerhof in car-free Zermatt offers a premium experience with three restaurants, concierge service, and free WiFi. Most rooms and suites feature balconies with breathtaking Matterhorn views.

Dining and Entertainment

Indulge in cocktails at the lobby bar or savor international cuisine at the open kitchen while enjoying live DJ performances.

Wellness and Recreation

Relax in the indoor pool, fitness center, jacuzzi, sauna, and steam bath. Host events in the conference rooms or explore the nearby railway and Gornergratbahn stations. Additionally, enjoy the private kids club, ski facilities, and rental services.

Book your stay at Hotel Schweizerhof for an unforgettable mountain getaway.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 9 years old to 15 years old stay for CHF 100 per person per night when using an existing bed.
    Children up to and including 8 years old stay for free when using an available extra bed.
    Children from 9 years old to 15 years old stay for CHF 100 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.1
Based on 1067 reviews
Cleanliness: 8.94
Service: 9.22
Location: 9.56
Room Quality: 9.21
Amenities: 9.04
Value for Money: 8.7
Food and Beverage: 8.84
Overall Experience: 9.31
K
Krantarat extended_group th
10
น่ารักมาก สะดวกสบาย
Pros:

ที่พักสะอาด ห้องกว้าง อาหารอร่อย เจ้าหน้าที่น่ารัก ใจดี

2026-05-30 via Nuitee
K
Khulood extended_group be
10
Always great stay
Pros:

Location services

Cons:

N/a

2026-05-30 via Nuitee
C
Claudio couple br
10
Hotel maravilhoso, com localização e instalações perfeitas
Pros:

De tudo, das instalações, dos funcionários e do conforto

Cons:

Nada a declarar

2026-05-30 via Nuitee
T
TEJINDER family_with_children gb
10
2026-05-30 via Nuitee
C
Claudio extended_group br
10
2026-05-30 via Nuitee
A
Arnold couple ch
8
2026-05-29 via Nuitee
A
Aakanksha family_with_children ae
10
Beautiful hospitality, warm people, stunning location and an unforgettable Swiss experience — we would happily stay agai
Pros:

The hospitality! The staff! The people. The location it’s all 10/10

Cons:

Artic rooms should have Ac, however they did give us portable fans that was very helpful.

2026-05-27 via Nuitee
B
Bernard couple ch
8
Très bien mais …
Pros:

Hôtel très bien situé à proximité directe de la gare et du départ pour le Gornergrat. Personnel efficace et d’une grande amabilité, que ce soit à la réception, au service d’étage et dans les différents restaurants. Chambre, à l’instar de l’hôtel, décorée avec beaucoup de goût et très bien équipée. À notre arrivée, des livres en français, récents et récompensés par un prix littéraire, avaient été placés en évidence. Délicate attention. Très bonne restauration (2 restaurants sur 3 testés), excellent petit-déjeuner.

Cons:

Le bruit conséquent que font les portes des chambres en se refermant. A réveiller les plus gros dormeurs, lorsque certains clients rentrent tard ou partent aux aurores. Les chambres avec vue partielle sur le Cervin donnent sur la Bahnhofstrasse, malheureusement très bruyante jusqu’à tard le soir et dès très tôt le matin lorsque les touristes tirant leur valise se rendent à la gare pour prendre le premier train. Pour terminer, vraiment dommage que la superbe terrasse extérieure était fermée (fin mai, week-end de Pentecôte, température de 25 degrés). Malheureusement dans la veine de ce que Zermatt propose à ses touristes « sacrifiés » des mois d’avril et mai, lorsque bon nombre de remontées mécaniques (Sunnegga en ce qui nous concerne) et de restaurants d’alpage restent fermés, quelles que soient les conditions météo.

2026-05-26 via Nuitee
H
Hume solo_traveller us
10
Pros:

Actually it was all pretty good. Great view of the Matterhorn from the or room!

Cons:

N/A

2026-05-26 via Nuitee
J
Jared couple us
10
2026-05-25 via Nuitee
E
Erin couple us
10
2026-05-24 via Nuitee
E
Ed couple us
10
Great location and extremely comfortable in Zermatt.
Pros:

Great spot in Zermatt right near the train station and on the main street. You are close to everything. The Gornergrat station is very close as well and if you want a Swiss watch, almost every company is represented here. The staff was great and friendly. Breakfast was outstanding. We had a balcony room with a partial view of the Matterhorn. I highly recommend this hotel, especially if using the train for transportation.

Cons:

No complaints.

2026-05-23 via Nuitee
S
Stuart couple au
9
Good
Pros:

Location

Cons:

Not being able to change my booking 60 days out from staying without losing my money

2026-05-21 via Nuitee
T
Travelling Tommy solo_traveller ca
10
Great little Hotel for those who want to be in the centre of Zermatt.
Pros:

This is really a little hidden secret of a hotel. Hidden right across the street from the main Railway station, it is charming and warm from the moment you enter the lobby. The breakfast is amazing! Dinner was excellent too, and it is worth noting that the hotel's restaurant is Michelin-rated and serves incredible Argentinian-style food. Staff where amazing as well.

Cons:

Through no fault of the staff, I originally booked a "Cozy" room, which was very small, so please keep this in mind when you are booking on Booking.com. Cozy=SMALL. The staff did fix the problem and placed me in a much better suite that I enjoyed.

2026-05-21 via Nuitee
J
Jeannette couple za
9
2026-05-19 via Nuitee
T
Taisa family_with_children ch
9
2026-05-18 via Nuitee
M
María couple uy
10
Perfecto!!!
Pros:

Todo

Cons:

Nada

2026-05-17 via Nuitee
N
nancy couple us
10
2026-05-16 via Nuitee
H
Hans-Peter couple at
10
2026-05-16 via Nuitee
R
Ruchir family_with_children in
10
2026-05-14 via Nuitee