The 5 Elements Hotel Chinatown Kuala Lumpur

Hotels
7.5 (803 reviews)
Lot 243, Jalan Sultan (Chinatown) , Kuala Lumpur , MY
+60 3-2031 6888

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Good amenities
Cons:
Poor cleanliness
Disappointing breakfast
Noisy environment

Categories

Cleanliness
6.46
Several mentions of cleanliness issues such as unclean cups and noisy conditions, affecting overall sentiment.
Service
8.43
Staff generally received positive remarks for their helpfulness and professionalism.
Location
8.97
Consistently praised for its central position in Chinatown with easy access to food and transport.
Room Quality
6.92
Mixed reviews on room conditions with some noting room quality issues like poor lighting.
Amenities
7.95
Amenities include a spa and overall basic facilities that meet expectations.
Value for Money
7.41
Good value for location but some concerns about cleanliness and service quality affect perception.
Food and Beverage
6.46
Breakfast was described as disappointing with limited options and poor quality, detracting from overall satisfaction.
Overall Experience
7.43
General satisfaction with location and staff, but some detractors in cleanliness and food service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:39

Property Description

City Views and Convenience
Enjoy stunning city views at The 5 Elements Hotel Chinatown Kuala Lumpur, conveniently located just 1 km from Islamic Arts Museum Malaysia.

Comfortable Accommodations
Relax in our air-conditioned rooms with a flat-screen TV, safety deposit box, and private bathroom. Some rooms even boast a balcony for an added touch of luxury.

Explore Nearby Attractions
Discover popular attractions like Berjaya Times Square and Pavilion Kuala Lumpur, all just a stone's throw away from the hotel.

For a memorable stay in Kuala Lumpur, book now at The 5 Elements Hotel Chinatown Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Limited connecting rooms are available on request, subject to availability.
Parking is subject to availability due to limited spaces.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 803 reviews
Cleanliness: 6.46
Service: 8.43
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 6.46
Overall Experience: 7.43
S
Stephen • solo_traveller • my
9
Feedback
Pros:

Excellent location, staff are courteous and helpful.

Cons:

While the room is clean however, the Air conditioning flow is only at one area in the room and takes time to cool the whole room. The showering tap does have a shortcoming due to the water splashed outside the showering area when it's at full blast.

2026-09-07 • via Nuitee
L
Lavvy • extended_group • it
10
2026-09-02 • via Nuitee
Y
Yenyen • couple • my
1
Not a good exprience , we didint enjoy it
Pros:

we found a cockroach in the room , really omg .

2026-09-01 • via Nuitee
M
Meeilee • couple • us
6
Pros:

The hotel is under renovation. We had to request room change because the room was in bad condition. Carpet unclean and smells. We were switched to rooms that were renovated was in much better condition. Otherwise we would have left even though we already prepaid.

Cons:

Room was in bad condition

2026-08-31 • via Nuitee
M
Maxwell Sim • couple • my
5
Pros:

Location

Cons:

Bathrooms were dated and aircond was not cold enough

2026-08-27 • via Nuitee
M
Marcel • family_with_children • br
10
Experiência perfeita!
Pros:

O hotel está muito bem localizado, comércios e restaurantes muito bom nos arredores. Equipe muito prestativa, inclusive nos auxiliou em relação a bagagem informando sobre o controle de peso das malas no aeroporto. O hotel é muito limpo e tudo renovado. O café da manhã é simples, mas tinha frias e pães, o que para mim está muito bom. Com certeza me hospedaria novamente, pois pelo valor vale muito a pena

2026-08-23 • via Nuitee
E
Elisa • solo_traveller • it
8
Pros:

Ottima posizione. Stanza carina, con una bella vista sulla città.

2026-08-21 • via Nuitee
F
Fiserova • solo_traveller • cz
8
Pros:

Čisté pokoje, dostatečný výběr snídaňového menu, příjemný personál.

2026-08-20 • via Nuitee
H
Hook • solo_traveller • au
8
2026-08-19 • via Nuitee
J
Jimmy • couple • sg
8
2026-08-18 • via Nuitee
T
Tudio • solo_traveller • my
10
2026-08-17 • via Nuitee
S
Sammy Sax • solo_traveller • id
7
Pros:

The location in Chinatown is super, it's so central and surrounded by streets of restaurants and bars and markets and more. The room was big with a comfortable bed and a good shower, all I needed for one night transiting.

2026-08-17 • via Nuitee
M
Mohan • couple • fr
9
séjour agréable
2026-08-15 • via Nuitee
M
Marcel • couple • nl
7
Good location
Pros:

Right in the middle of china town with many eateries, good bed and good shower.

Cons:

The hotel lobby can be noisy with shouting/loud speaking guests. We were lucky they didn’t stay close to our room. A big negative is the fact that there was a smoking smell in the room. Although we had a non-smoking room, Airco’s are connected in one system and the smoke smell is distributed over other rooms.

2026-08-07 • via Nuitee
S
Shari • couple • ph
9
It was good, not bad.
Pros:

Location was good.

Cons:

Breakfast was the same menu everyday. Sheets were not totally changed, just fix.

2026-08-06 • via Nuitee
M
Mohan • couple • fr
8
2026-08-06 • via Nuitee
D
Diane • couple • au
8
Pros:

The location is superb. Bed is so comfortable.

Cons:

There was a sewage smell coming from the bathroom. But overall all we had a nice stay

2026-08-05 • via Nuitee
P
Pablo • couple • es
10
Justo lo que buscábamos
Pros:

Ubicación, desayuno, limpieza y atención 24 horas

Cons:

Tráfico para llegar

2026-08-03 • via Nuitee
H
Halime • couple • tr
9
Pros:

Odalar temiz, çalışanlar çok güleryüzlüydü. Bize çok yardımcı oldular.

Cons:

Yanımızdaki odadan çok ses geliyordu, aramızda sadece bir kapı vardı

2026-07-23 • via Nuitee
N
Nursyahrudin • solo_traveller • my
10
2026-07-22 • via Nuitee