Hotel Cristall - Frankfurt City

Hotels
8.2 (5997 reviews)
Ottostrasse 3 , Frankfurt/Main , de

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.44
Some guests reported cleanliness issues, particularly in certain rooms.
Service
8.91
Numerous reviews mention staff being friendly and attentive.
Location
8.95
The hotel's proximity to the central train station is frequently praised.
Room Quality
7.9
Most guests found the rooms adequate, but some noted maintenance issues.
Amenities
7.93
Basic amenities provided but some guests wished for more options.
Value for Money
8.39
Many guests feel the price is reasonable for the location, despite some downsides.
Food and Beverage
7.94
Breakfast received positive remarks, though some found it minimalistic.
Overall Experience
8.11
General satisfaction reported, though there are notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:39

Property Description

Centrally Located Luxury Hotel in Frankfurt

Individually Furnished Rooms: Experience unique decor in every room with modern amenities including air conditioning and WiFi.

Relaxing Terrace and Free Internet: Unwind on the charming terrace or make use of the free internet terminal in the lobby.

Convenient Transportation Options: With excellent bus, tram, S-Bahn, and train connections from Frankfurt Central Station, exploring the city is a breeze.

Book now and experience the perfect blend of luxury and convenience at Hotel Cristall!

Important information:

Please note that the underground garage of the property is limited to 4 spaces and is subject to availability. No reservation needed.

Please note that at check-in, a valid card in the name of one of the guests must be presented.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8.2
Based on 5997 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 8.11
W
WU XIAOHU • solo_traveller • cn
10
2026-07-25 • via Nuitee
C
Chantal-Besançon • solo_traveller • fr
6
Pros:

Bien placé par rapport à la gare.
Climatisation agréable
Lit correct
Bon petit déjeuner
Accueil agréable en français

Cons:

Chambre sans âme
Personne peu aimable le matin du départ
Pancartes multiples sur le buffet du petit déjeuner pour répéter l'interdiction d'emporter des aliments
Pas d'ascenseur et étages hauts avec de grandes marches d'escalier

2026-07-25 • via Nuitee
M
marjan03 • couple • si
8
Gute Auswahl und Preis
Pros:

Gutes Frühstück, gute Lage des Hotels, komfortable Zimmer, wir waren vom Angebot positiv überrascht und sehen uns beim nächsten Mal.

2026-07-25 • via Nuitee
Y
YOUNJAE • solo_traveller • kr
10
2026-07-24 • via Nuitee
M
Manuel • solo_traveller • es
9
2026-07-24 • via Nuitee
J
Jasminka • solo_traveller • be
9
Hôtel agréable à prix fort raisonnable
Pros:

Hôtel très pratique quand on cherche la proximité de la gare . Calme . Chambres fonctionnelles et modernes.
Bon petit déjeuner

2026-07-24 • via Nuitee
S
Suphaporn • couple • nl
7
2026-07-24 • via Nuitee
L
Liao • solo_traveller • tw
8
2026-07-24 • via Nuitee
D
David • solo_traveller • au
9
Excellent value, helpful staff, nice breakfast with good coffee.
Pros:

The location and breakfast were great 👍

Cons:

Too many stairs to access the property and to and from your room.

2026-07-23 • via Nuitee
N
Niewiarowska • family_with_children • pl
9
2026-07-23 • via Nuitee
J
Jutta • solo_traveller • de
8
2026-07-23 • via Nuitee
A
ALEXANDROS • couple • gr
8
2026-07-22 • via Nuitee
L
Lumsden • solo_traveller • au
9
I really enjoy my stay. Highly recommend. Although make sure to choose lower floors
Pros:

Clean, great location, friendly staff, great breakfast

Cons:

No lift

2026-07-21 • via Nuitee
U
Ullisamui • solo_traveller • de
9
2026-07-21 • via Nuitee
B
Bernd • solo_traveller • de
7
Für eine Nacht völlig okay.
Pros:

Personal freundlich. Zimmer zwar etwas abgewohnt, aber sauber. Lage direkt am Hbf sehr gut. Frühstück reichhaltig und gut.

Cons:

Um zum Aufzug zu gelangen, müssen ein paar Treppen bewältigt werden.

2026-07-21 • via Nuitee
N
Natalya Abel • solo_traveller • de
9
Pros:

Klimaanlage, TV-Programmauswahl, Frühstück

2026-07-20 • via Nuitee
N
Narsdrew • solo_traveller • ph
8
2026-07-20 • via Nuitee
K
Krin • extended_group • us
10
Pros:

Great location! The staff was very friendly and helpful.

2026-07-20 • via Nuitee
L
Labinsky • solo_traveller • de
7
Pros:

Zentral, trotzdem ruhig, Klimaanlage.

Cons:

LAGE: Mittendrin im " Elend" des Bahnhofs, muss man aushalten können.

2026-07-19 • via Nuitee
C
Claudia • solo_traveller • de
10
2026-07-19 • via Nuitee