Arrow on Spencer

Hotels
7 (4093 reviews)
585 La Trobe Street , Melbourne , au

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Dirty conditions
Uncomfortable rooms

Categories

Cleanliness
4.89
Negative reviews mention filthy conditions, bugs, and unclean common areas.
Service
7.86
Mixed sentiments, some reviews highlight helpful staff, while others mention issues during check-in.
Location
8.9
Consistently positive feedback regarding proximity to transport and attractions.
Room Quality
5.85
Several reviews mention small, dated rooms with issues like broken beds and non-functioning air conditioning.
Amenities
6.38
Amenities mentioned were generally outdated or insufficient, though some positive mentions of basic facilities.
Value for Money
7.34
Some reviews suggest it is good value for short stays, but quality issues diminish overall value.
Food and Beverage
7.39
Food and beverage aspects were not mentioned; rated at standard quality for this hotel tier.
Overall Experience
7.36
A mix of good and bad experiences with a general sentiment leaning towards avoidance for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:45

Property Description

Modern Accommodation in Melbourne CBD

HarbourView Apartment Hotel offers a diverse selection of rooms, from budget-friendly options to fully-equipped kitchenette serviced apartments. Enjoy complimentary WiFi in all rooms for your convenience.

Convenient City Access

Benefit from free tram stops just outside the hotel, providing easy exploration of Melbourne's top attractions. Situated a short distance from Melbourne Airport and with quick access to the airport shuttle at Southern Cross Station, the hotel ensures hassle-free travel. Etihad Stadium is also within walking distance.

Parking and More

Make use of on-site parking (subject to availability, charges apply) and explore the city with ease. Experience comfort and convenience at HarbourView Apartment Hotel. Book your stay now!

Important information:

Please note that this hotel requires a AUD 100 credit card pre-authorization upon check in. If a valid credit card cannot be provided for authorization purposes, please note that a AUD 100 bond from a debit card or cash payment will need to be provided on arrival.

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with an American Express or JCB credit card.
Please note that there is a 3.8% charge when you pay with a Diners Club credit card.

Please note the restaurant is open from 17:00.

Please note that apartments are serviced daily (except on Public Holidays).

Please note car parking at the hotel is on a first-come-first-serve basis.

Please note that all rooms are individually furnished and the photos are presented as a guide only.

Upon arrival, guest will be required to sign a standard registration form and accept the terms and conditions therein for his/her stay.

Hotel has the right to charge on nominated credit cards / bond that registered at check in for compensation after guests check out or before bond is refunded in the event of:
1) Any damage caused to hotel rooms during guests stay, including room structure, hotel furniture, etc.
2) Any hotel properties have been removed from the rooms.
3) Special cleaning required due to conditions of the room after check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
    Children from 3 years old to 17 years old stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 4093 reviews
Cleanliness: 4.89
Service: 7.86
Location: 8.9
Room Quality: 5.85
Amenities: 6.38
Value for Money: 7.34
Food and Beverage: 7.39
Overall Experience: 7.36
K
Kerry • solo_traveller • au
9
Pros:

Very close to transport and easy walk to places too.

2026-05-16 • via Nuitee
D
Dennis • solo_traveller • au
8
Pros:

Easy to get too and suited us

Cons:

Nothing

2026-05-15 • via Nuitee
M
Melissa • family_with_children • au
10
2026-05-14 • via Nuitee
R
Rachael • extended_group • au
7
Cheap and Cheerfull, great bang for buck - plenty of room and beds. But poor check in
Pros:

Value for dollar - exceptional. Biggest apartment we have ever rented in Melbourne. Cheap and chearfull, would have been a top end fit out in the 1990's when it was renovated, now very tired and needs updating, but value for money absolutely tip top.

Cons:

The check in said reception was open until 5. But it was closed and there was no-one at reception at 4 when we arrived. We couldn't get into the building until another resident came along and opened the door. Then it was a self check-in machine, took trying 4 different eftpos cards on the auto check in machine to get the deposit to process and then we had difficulty accessing the 2nd set of room keys. We lost a card in all the confusion at the machine, so we went down and tried reception to see if it was handed in - again, no-one there, so we messaged through booking.com as they didn't answer the phone, they messaged back later advising us to check with housekeeping - but we couldn't because we had no way to find them as security access all floors and no-one in reception or answering phones.

2026-05-14 • via Nuitee
H
Heather • solo_traveller • au
7
Great once I could check in. Loved the apartment
Pros:

The location is fabulous, close to everything including Spencer Street Station for the Sky Bus. Apartment was lovely and great value for money.

Cons:

Automated checkin was malfunctioning and I couldn’t get my room key. Thank goodness the lovely room service lady was there and helped to liaise with the building management personnel. Others also encountered this problem so hopefully this is fixed asap.

2026-05-14 • via Nuitee
R
Rebecca • solo_traveller • au
10
Pros:

Staff

Cons:

No human reception

2026-05-12 • via Nuitee
C
Chaldean • solo_traveller • au
10
Pros:

convenient

Cons:

nothing

2026-05-12 • via Nuitee
C
Chloe • couple • au
3
Shit
Pros:

Nothing

Cons:

Everything the outside of our window was absolutely atrocious I felt like I was in Thailand in a back alley way!!

2026-05-12 • via Nuitee
H
hoppy_traveller • solo_traveller • au
10
Best place to stay in CBD its that good I have booked again for October
Pros:

Best motel i stayed in over the 12 days in Melbourne

Cons:

N/A

2026-05-12 • via Nuitee
D
Darrell • extended_group • au
2
Extremely disappointed
Pros:

Location

Cons:

The exhaust Han in the main bathroom did not work
The lights in two bedrooms flickered
There were wooden boards under both couches to stop the cushions sinking but the cushions kept sliding off whilst sitting on them
The balcony was graffiti tagged
The view from one of the bedrooms was embarrassing and disgusting
The windows opened but jammed and couldn’t close them properly

I did report the issues the first night but nothing was done

2026-05-11 • via Nuitee
K
KAREN • family_with_children • au
6
Good location, passable facilities
Pros:

Location is great - near tram stops and Southern Cross Station. View from the small balcony was really good - it was nice to have a view of surrounding buildings. Fresh towels were provided for our second day.

Cons:

The room was quite old and tired - carpets and mattresses on both beds need replacing. Only two wine glasses and they were plastic. Plug did not fit in the sink which made washing up difficult. We wanted to store our luggage on check out but reception didn’t open until 10am and we needed to leave at 9am - when we rang the number the man who answered said we would have to wait until 10am so we ended up storing our bags at Southern cross station (costs $16). Important to note that it is not a hotel - residential apartment building with some rooms rented out for short stays.

2026-05-11 • via Nuitee
A
Alejo • couple • au
5
2026-05-10 • via Nuitee
S
Sue • family_with_children • au
8
Perfect for our needs
Pros:

Had a great time, close to everything.

Cons:

A little cleaner, walls and floors a bit dirty. Sheets etc are excellent

2026-05-09 • via Nuitee
H
Heather • solo_traveller • au
7
Convenient
Pros:

A little tired but value for money.

Cons:

All fine

2026-05-09 • via Nuitee
T
Tyson • solo_traveller • au
10
2026-05-08 • via Nuitee
A
Anthony • couple • au
9
Great location
Pros:

Great location, clean, everything you need

Cons:

Nothing really

2026-05-08 • via Nuitee
B
Barsoum • solo_traveller • it
8
2026-05-07 • via Nuitee
E
Estrella • extended_group • ph
5
Pros:

spacious

2026-05-07 • via Nuitee
A
Amber • family_with_children • au
5
Great location, but that's about it
Pros:

Great location, and had 3 bedrooms which slept 5 of us that were travelling together

Cons:

I tried to ring at least 10 times before we arrived (between 12pm-1.30pm) to see if we could check in earlier, the phone was not answered and rang out every time.
Hotel is extremely run down. Freyed carpet in hallways, dark and upon arriving into our room the smell of bleach was so strong we had to open the door on the balcony. The floor felt very uneven and spongy (like floor boards had been laid straight on top of carpet). Dirty plastic wine cups and a whole mish mash of glasses. Windows were filthy, like they had never been cleaned. Then at 9pm, on a Saturday night, myself and my two 70 year old parents and Aunty and uncle were sitting in the room telling stories and having a laugh when our door was knocked on. We answered to find a man there telling up to shut the f**K up and be quiet or he's
going to call the police! Possibly a permanent resident there and also possibly drug effected. So that was completely uncalled for and a little scary

2026-05-06 • via Nuitee
S
SHARON • extended_group • au
5
2026-05-06 • via Nuitee