Hotel NASS Pinar del Lago

Hotels
7.8 (632 reviews)
Av. Ordoñez Lasso e Higuerillas , Cuenca , EC

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Poor food quality

Categories

Cleanliness
6.94
Several reviews noted issues with cleanliness, such as stains and poor maintenance.
Service
8.91
General positive feedback on staff friendliness and attention.
Location
9.45
Many reviewers appreciated the location and convenience.
Room Quality
7.4
Mixed sentiments; some praised comfort, while others reported outdated features.
Amenities
6.93
Amenities were mentioned negatively, particularly regarding internet and outdated facilities.
Value for Money
8.89
Positive feedback regarding the price-value relationship and general satisfaction.
Food and Beverage
6.44
Negative feedback about breakfast quality and service.
Overall Experience
7.41
General sentiment averages comments about enjoyment but significant negative points on cleanliness and service in certain interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:14

Property Description

Charming Hotel with Stunning River Views

Comfortable Rooms with Chic Décor
Indulge in our cozy rooms at Hotel Pinar del Lago, flooded with natural light and adorned with chic decor. Enjoy modern amenities such as cable TV and private bathrooms with refreshing showers.

Scenic Garden and Delicious Dining
Relish in the picturesque garden views and savor a delightful continental breakfast at our on-site restaurant. Experience tranquility by the Tomebamba River while enjoying a meal made with fresh, local ingredients.

Convenient Location
Explore Cuenca's historical center just 2 km away or head to Del Río Shopping Mall for a shopping spree, only 7 km from the hotel. With Mariscal Lamar Airport also just 7 km away, your stay at Hotel Pinar del Lago promises both convenience and comfort.

Book now for an unforgettable stay by the Tomebamba River!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 632 reviews
Cleanliness: 6.94
Service: 8.91
Location: 9.45
Room Quality: 7.4
Amenities: 6.93
Value for Money: 8.89
Food and Beverage: 6.44
Overall Experience: 7.41
J
JOSE • family_with_children • ec
8
bien, tranquilo
Cons:

las habitaciones que tienen puertas compartidas no están bien ya que se escucha todo de la habitación de al lado, deberían cerrarlas por completo, y existe la preocupación de que puedan entrar.

2026-09-18 • via Nuitee
J
Jose Manuel • couple • ec
8
Buena ubicación
Pros:

Ubicación

Cons:

El hotel me parece bien. Pero considero que tiene potencial pero está un poco descuidado

2026-09-17 • via Nuitee
M
Maria Valeria • couple • ec
5
Hotel antiguo. Nada acogedor
Pros:

No me gustó el hotel está súper antiguo.. el colchón duro, al dar a una calle se escuchaban carros, motos, pitos etc. el parque o x atrás lejos, el desayuno re básico.

Cons:

Ya lo dije arriba

2026-09-14 • via Nuitee
J
James • solo_traveller • us
10
2026-09-10 • via Nuitee
D
Dario • solo_traveller • ec
7
Una bonita experiencia
Pros:

La ubicación, el desayuno y las instalaciones

Cons:

La falta de aseo del año luego d que pase el personal

2026-09-07 • via Nuitee
F
FAUSTO • family_with_children • ec
7
Pros:

La ubicación del hotel es muy buena, cerca de vias para alcanzar varios citios de interes

Cons:

La asistencia del personal, el desayuno y el parqueadero

2026-09-06 • via Nuitee
K
Kent • couple • ec
8
2026-09-06 • via Nuitee
O
Orosco Dagan • solo_traveller • es
9
2026-08-28 • via Nuitee
J
JORGE ARMANDO • family_with_children • ec
5
Regular
Pros:

Ubicación

Cons:

Tolla somos cuatro personas y solo dieron dos y pedimos n hay

2026-08-25 • via Nuitee
M
Montoya • extended_group • ec
10
2026-08-25 • via Nuitee
E
Ernesto • solo_traveller • ec
10
2026-08-21 • via Nuitee
M
Mario • couple • ec
7
Confort
Pros:

Las habitaciones son grandes y cómodas

Cons:

El colchón un poco duro

2026-08-21 • via Nuitee
J
Jorge • couple • ec
6
Hotel
Pros:

Ubicación

Cons:

No se cumplió el valor del pago de la reserva por booking, se terminó pagando mas.
También a partir de las 11PM no hay servicio de garaje para vehículos
El Desayuno pésimo

2026-08-19 • via Nuitee
C
Carlos • family_with_children • ec
8
2026-08-17 • via Nuitee
P
Patricio • couple • ec
9
Cons:

Parqueo

2026-08-13 • via Nuitee
R
Ramon • couple • ec
8
Pros:

Normal

Cons:

Parqueo

2026-08-13 • via Nuitee
X
Ximena • extended_group • ec
8
Buena
Pros:

Tranquilidad

Cons:

Trato del personal de la recepción apático.

2026-08-12 • via Nuitee
A
ANGEL • solo_traveller • ec
6
2026-08-10 • via Nuitee
L
Lourdes • family_with_children • ec
5
2026-08-09 • via Nuitee
E
EDIT • family_with_children • ec
1
2026-08-09 • via Nuitee