Ruby Gold Coast By Serain

Hotels
7.1 (1556 reviews)
9 Norfolk Avenue , Gold Coast , AU

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Free
Children allowed

Facilities

Television in common areas
Free wired internet
Self parking (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Internet access
Exercise/lap pool
Japanese garden
Garage
Swimming nearby
See all facilities

Review Highlights

Pros:
Good location
Comfortable accommodations
Cons:
Poor cleanliness
Complicated check-in process

Categories

Cleanliness
6.1
Several comments about maintenance and broken facilities, indicating poor cleanliness.
Service
7.6
Mixed reviews on service, with delays in communication and issues during check-in.
Location
8.1
Consistently praised for its location, valuable for guests.
Room Quality
7.1
Generally good facilities, but several issues reported with maintenance.
Amenities
6.6
Limited amenities and lack of facilities noted by multiple reviewers.
Value for Money
6.1
Perceived as not delivering value due to high price and inadequate facilities.
Food and Beverage
8.1
No negative comments about food or beverage options.
Overall Experience
7.1
General sentiment shows mixed feedback leading to a satisfactory but not excellent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:03

Property Description

Luxurious Sustainable Aparthotel in Gold Coast

Modern Amenities: Enjoy air-conditioned rooms with free WiFi, a fully equipped kitchen, flat-screen TV, and a balcony overlooking the city.

Relaxation and Leisure: Unwind by the outdoor swimming pool, sauna, or take in the stunning views from the terrace.

Convenience and Comfort: Benefit from full-day security, free private parking, and a garden with BBQ facilities.

Experience the perfect blend of luxury and sustainability at Ruby Gold Coast By Serain. Book now for an unforgettable stay in Gold Coast.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 1556 reviews
Cleanliness: 6.1
Service: 7.6
Location: 8.1
Room Quality: 7.1
Amenities: 6.6
Value for Money: 6.1
Food and Beverage: 8.1
Overall Experience: 7.1
T
Turnbull • extended_group • au
9
2026-04-30 • via Nuitee
B
Bimala • family_with_children • au
9
Pros:

The location and view was great

2026-04-17 • via Nuitee
E
Erica • solo_traveller • au
7
2026-04-06 • via Nuitee
K
Kieryn • family_with_children • au
1
Won’t come again
Pros:

The view thanks it

Cons:

Everything apart from the view

2026-04-05 • via Nuitee
D
Dean • extended_group • au
8
2026-04-02 • via Nuitee
T
Tayla • couple • au
10
Great stay would definitely stay again
Pros:

I like everything about it. The apartment was nice and cozy, have everything you need to accommodate your needs, communication with host was great and very nice

2026-03-16 • via Nuitee
R
Renee • extended_group • au
1
The washing machine didn’t work. There were no staff on site and all communication with staff was done via message and e
2026-03-14 • via Nuitee
R
Roxzanne • extended_group • au
7
Nice apartment but needs some TLC
Pros:

Clean, facilities were good

Cons:

Hole in the wall at the bottom of the stairs, blind were torn, window blinds strings were broke.
Information for bin shoot is incorrect

2026-03-08 • via Nuitee
H
Haydn • couple • au
10
2026-02-23 • via Nuitee
E
Eden • extended_group • au
8
2026-02-12 • via Nuitee
H
Haydn • couple • au
10
2026-02-01 • via Nuitee
V
varma • extended_group • au
8
2026-01-27 • via Nuitee
D
Dylan • couple • au
3
Mid
Pros:

I liked the view from the room

Cons:

the rules set by the owner where annoying, the drive way into the under ground parking is too steep and damaged my car, the elevators took a very long time and were frequently stopping, the pool was shallow and underwhelming small and the bed was uncomfortable and didn’t have enough blankets or a doona and the shower and toilet both frequently didn’t work

2026-01-27 • via Nuitee
A
ashkbar • solo_traveller • au
10
Pros:

Everything is good

Cons:

Everything good and clean

2026-01-23 • via Nuitee
S
Subba • family_with_children • au
2
I highly don’t recommend.
Pros:

Just a room. We were on 25 th floor. Nice view room.

Cons:

Unfortunately, the stay was disappointing. The living area was very dirty, and within 30 minutes our feet were visibly dirty from the floor. Basic kitchen items were missing , no bowls for serving food, so we had to use whisky glasses for our kids’ cereal and porridge.

There were no activities or facilities for kids. The swimming pool was very small, and the pool toilet was closed and not functional, meaning we had to go back to our room to shower after swimming.

Utilities were minimal for a 5-night stay, with only a few bin liners provided. Overall, the place needs much better cleaning and better provision of basic essentials.

2026-01-23 • via Nuitee
S
Siphapa • couple • au
9
2026-01-22 • via Nuitee
S
Subash • couple • au
10
Holiday feels Holiday here!!!
Pros:

I like the space and totally immaculate.

Cons:

everything was good here.

2026-01-20 • via Nuitee
A
Andrea • family_with_children • au
8
2026-01-20 • via Nuitee
S
Steffanie • extended_group • au
10
We definitely come here again was perfect
Pros:

Location of the motel was perfect our room was amazing with a great view of the beach

Cons:

Nothing

2026-01-20 • via Nuitee
A
Ashlee • family_with_children • au
2
Do not recommend. Apartment is severely outdated, furniture is outdated apartment is not clean, several bandaids on the
Pros:

Nothing. The staff were not welcoming nor did they acknowledge our presence whenever we saw them in the lobby. The restaurants also in the 3 days we were there, were never open, and the cleanest place seen during our stay, was the pool.

Cons:

It is not worth the price. Room/fixtures/furniture/everything pretty much was outdated and looked nothing like the photos provided on the booking. We opened up the cutlery draw and there were cockroaches, there were also cracks in the floor that my toddler tripped and cut her foot on, pieces of the floor missing that were just covered by a stick on piece of vinyl flooring that was nothing like the floor itself. Rooms were so dusty that I needed to air out the whole room the day we arrived. Kitchen area was dirty and dusty, to the point where I needed to clean it myself. Floor was disgusting - I ran a wipe over it upon arrival after noticing my children’s feet were dirty, and the wipe came out black - indicating that the floor had not been vacuumed nor mopped in a very long time. Dishes in the cupboards were not clean and therefore we bought disposables to use. We honestly thought highly of this hotel being semi new, however after our stay we will never stay there again. I don’t recommend this hotel, if you’re going to pay that price, pay to stay in surfers. You also get charged a cleaning fee, which is shocking because the apartment was nowhere near as clean as it should have been.

2026-01-19 • via Nuitee