Vouk Hotel Suites, Penang

Hotels
7.3 (1084 reviews)
57-G-3, Mansion One, Jalan Sultan Ahmad Shah , George Town , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Convenient location
Cons:
Poor cleanliness
Bad food quality
Unhygienic conditions

Categories

Cleanliness
5.38
Multiple reviews highlighted poor cleanliness, with mentions of unclean toilets, stained sheets, and requests for cleaning not being fulfilled.
Service
8.35
Staff were generally described as friendly and helpful, although there were some negative experiences with restaurant service.
Location
8.89
Many reviews noted the convenient central location of the hotel.
Room Quality
7.84
Rooms were spacious, though there were complaints about lighting and cleanliness.
Amenities
7.37
Amenities were generally okay, but the swimming pool was noted as small and crowded.
Value for Money
7.33
For the amenities provided and condition of the rooms, value for money appears to be below expectations.
Food and Beverage
5.38
Numerous complaints about the restaurant's food quality, with specific mentions of bad food and slow service.
Overall Experience
7.85
General sentiment indicates that while there are several issues, many guests found it an acceptable stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:46

Property Description

Exquisite Dining Experience
Indulge in a culinary journey at the C'est Si Bon Restaurant offering a fusion of local and international delights.

Stylish and Comfortable Accommodation
Relax in elegantly decorated modern rooms with stunning city views, equipped with all essential amenities for a comfortable stay.

Convenient Services and Facilities
With free WiFi, concierge assistance, and shuttle services, enjoy a hassle-free and enjoyable stay at Vouk Hotel Suites.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

All in-house guests can enjoy our complimentary shuttle service to the following hospitals:
• Loh Guan Lye Hospital
• Adventist Hospital
• Island Hospital
• Northern Hospital
• Gleneagles Hospital

Shuttle Schedule
• Service Hours: 8:00 AM – 11:00 AM (Monday to Friday)
• Last Shuttle Service to Hospital : 10:30am
* Final Shuttle Shuttle : 11:00am drop-off at Gurney Plaza

To take advantage of this service, kindly register at the front desk. Please note that seats are available on a first-come, first-served basis.

Maintenance work of the Vouk Hotel Suites, Penang will be carried out from 09:00 to 18:30.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 1084 reviews
Cleanliness: 5.38
Service: 8.35
Location: 8.89
Room Quality: 7.84
Amenities: 7.37
Value for Money: 7.33
Food and Beverage: 5.38
Overall Experience: 7.85
G
Gunasegaran • solo_traveller • my
5
2026-07-25 • via Nuitee
N
Nur aymie • couple • my
9
2026-07-22 • via Nuitee
K
keegan • family_with_children • my
8
Very comfortable and staff hafiz was helpful
Pros:

Convenient

Cons:

Nothing to complaint

2026-07-20 • via Nuitee
P
pui yee • couple • my
8
2026-07-20 • via Nuitee
K
kzyu2 • solo_traveller • jp
7
2026-07-18 • via Nuitee
S
Shu Wei • extended_group • my
6
Lovely staff, helpful and kind.
Pros:

Near places

2026-07-18 • via Nuitee
R
Rich • couple • my
1
2026-07-16 • via Nuitee
N
Nur afifah irdina • couple • my
7
2026-07-15 • via Nuitee
M
Mohamed Radzif • couple • my
8
Nice hotel. Will repeat
Pros:

Quite and nearby town

Cons:

Gym not so organize

2026-07-14 • via Nuitee
M
Mahizer • solo_traveller • my
10
2026-07-14 • via Nuitee
A
abd kursi • solo_traveller • my
9
Pros:

room ok

Cons:

none all ok

2026-07-14 • via Nuitee
C
Crawford • solo_traveller • gb
8
Friendly, comfortable, close to good restaurants, and very good value for money
Pros:

Close to the ocean and the centre of George Town. There are some nice restaurants and bars within walking distance. The room was large and comfortable with very effective air con. The staff could t have been more helpful.

Cons:

There’s nothing I didn’t like

2026-07-12 • via Nuitee
W
woei chuan • couple • my
8
Nice
Pros:

The location is superb

Cons:

The car park .. i need to wait for the guard to open the barricade for me to park my car .. and sometimes the guard disappears probably to toilet or to get some food .. totally understandable

2026-07-08 • via Nuitee
T
Tobat • couple • de
7
Für einen Kurzaufenthalt ist es akzeptabel.
Pros:

Die Lage ist gut

Cons:

Die Qualität des Teppichs ist nicht mehr zeitgemäß.

2026-07-05 • via Nuitee
S
Shalyni • extended_group • my
8
2026-07-03 • via Nuitee
A
Abhishek • family_with_children • in
9
2026-07-02 • via Nuitee
D
Dr Liaw • couple • my
5
Nothing memorable
Pros:

The cleanliness and view

Cons:

The management should check tht toilets for water leaks. The soundproofing of the room was lousy. The carpet on the floor needs changing. Shortage of staffs.

2026-07-01 • via Nuitee
H
Halim Nor • solo_traveller • my
7
2026-06-29 • via Nuitee
F
Fui • couple • my
5
Pros:

Location convenien

Cons:

No parking , water pressure in the room too strong untill got some leaking

2026-06-29 • via Nuitee
A
Aina • couple • my
8
Pros:

Overall okay

Cons:

Wifi at the room very slow and sometimes cannot connect

2026-06-29 • via Nuitee