Vouk Hotel Suites, Penang

Hotels
7.3 (1094 reviews)
57-G-3, Mansion One, Jalan Sultan Ahmad Shah , George Town , my
+60 4-370 8333

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Convenient location
Cons:
Poor cleanliness
Bad food quality
Unhygienic conditions

Categories

Cleanliness
5.38
Multiple reviews highlighted poor cleanliness, with mentions of unclean toilets, stained sheets, and requests for cleaning not being fulfilled.
Service
8.35
Staff were generally described as friendly and helpful, although there were some negative experiences with restaurant service.
Location
8.89
Many reviews noted the convenient central location of the hotel.
Room Quality
7.84
Rooms were spacious, though there were complaints about lighting and cleanliness.
Amenities
7.37
Amenities were generally okay, but the swimming pool was noted as small and crowded.
Value for Money
7.33
For the amenities provided and condition of the rooms, value for money appears to be below expectations.
Food and Beverage
5.38
Numerous complaints about the restaurant's food quality, with specific mentions of bad food and slow service.
Overall Experience
7.85
General sentiment indicates that while there are several issues, many guests found it an acceptable stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:46

Property Description

Exquisite Dining Experience
Indulge in a culinary journey at the C'est Si Bon Restaurant offering a fusion of local and international delights.

Stylish and Comfortable Accommodation
Relax in elegantly decorated modern rooms with stunning city views, equipped with all essential amenities for a comfortable stay.

Convenient Services and Facilities
With free WiFi, concierge assistance, and shuttle services, enjoy a hassle-free and enjoyable stay at Vouk Hotel Suites.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

All in-house guests can enjoy our complimentary shuttle service to the following hospitals:
• Loh Guan Lye Hospital
• Adventist Hospital
• Island Hospital
• Northern Hospital
• Gleneagles Hospital

Shuttle Schedule
• Service Hours: 8:00 AM – 11:00 AM (Monday to Friday)
• Last Shuttle Service to Hospital : 10:30am
* Final Shuttle Shuttle : 11:00am drop-off at Gurney Plaza

To take advantage of this service, kindly register at the front desk. Please note that seats are available on a first-come, first-served basis.

Maintenance work of the Vouk Hotel Suites, Penang will be carried out from 09:00 to 18:30.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.3
Based on 1094 reviews
Cleanliness: 5.38
Service: 8.35
Location: 8.89
Room Quality: 7.84
Amenities: 7.37
Value for Money: 7.33
Food and Beverage: 5.38
Overall Experience: 7.85
N
Nazirah • extended_group • my
10
2026-09-03 • via Nuitee
D
Delaunay • solo_traveller • fr
1
2026-09-02 • via Nuitee
M
My5ot • family_with_children • my
8
2026-08-28 • via Nuitee
J
Janusz • family_with_children • pl
9
Bardzo zadowolny z pobytu w tym hotelu!
Pros:

Bardzo miły personel! Pozdrowienia od rodzinki z Polski dla Pana concierge! Zawsze miły i uśmiechnięty oraz bardzo pomocny!
Hotel już raczej dość stary ale w pokojach czysto, ładnie i przestronnie. Basen na dachu w którym zawsze byliśmy sami :)
Śniadania - standardowe jak w Azji w każdym hotelu.

2026-08-28 • via Nuitee
R
ROHAYA • extended_group • my
6
2026-08-25 • via Nuitee
S
Syahini • extended_group • my
9
2026-08-22 • via Nuitee
M
Maria Lucrecia • couple • gt
6
2026-08-21 • via Nuitee
H
Huang • couple • my
10
Cons:

Air conditioning was not cooling, cockroaches everywhere

2026-08-20 • via Nuitee
J
Jeyaledchumy • solo_traveller • my
7
Pros:

bathroom was big.
Bedroom was spacious with no carpet

Cons:

carpets at the corridors were not so nice
better to have non carpeted corridors especially for those either allergies

2026-08-18 • via Nuitee
G
Gurdill • couple • es
8
Amplia habitación
Pros:

Limpieza y la amabilidad del personal. Nos trataron muy bien.

Cons:

Tal vez el desayuno podría haber tenido algo más para los que acostumbramos a desayunar más suave.

2026-08-17 • via Nuitee
N
Nik • solo_traveller • my
6
67 🙃
Pros:

Convinent, near Town, easy to get coffee (CBTL is about 300m)

Cons:

Bed side table covered with dust. The breakfast was also just average for me.

2026-08-17 • via Nuitee
H
HABIBA • extended_group • bd
9
Better
Pros:

It was good

Cons:

Was good

2026-08-16 • via Nuitee
F
Fraser • couple • au
10
Great place makes the best oxtails soup
Pros:

Nice place to stay

Cons:

The breakfast was average

2026-08-16 • via Nuitee
M
Master_Surprise • solo_traveller • my
9
2026-08-16 • via Nuitee
F
Fatin • family_with_children • my
7
2026-08-15 • via Nuitee
H
Haslinda • couple • my
10
2026-08-14 • via Nuitee
K
kai • family_with_children • cn
7
2026-08-11 • via Nuitee
S
Siti nur • couple • my
6
2026-08-09 • via Nuitee
M
MOHAMED • family_with_children • ae
1
2026-08-02 • via Nuitee
A
azlina • family_with_children • my
8
2026-08-02 • via Nuitee