Kents Hill Park Training & Conference Centre

Water from the bathrooms taps was either scalding or freezing. On average the shower temp was fine, but it would cycle every minute or so between a brief period of scalding hot water and then freezing cold water before settling.
Breakfast was adequate. Not the best quality cooked breakfast but a good selection of hot and cold. Bar was expensive but well stocked.

The ambience was like being in a youth hostel. I don't have a problem with this if it's good quality. However, the rooms were smelly, the restaurant was a canteen, the staff albeit friendly were poorly trained, food poor quality. I walked through urine outside someone's room one morning. Not what I worked expect. I would never return. No lighting by the bed.

It was a bit noisy and was awake whole afternoon

The food is frankly awful. For example weekend breakfast no scrambled eggs just congealed fried eggs. Much of the food is too spicy for my taste. Meals are expensive relying on a captive clientele. Cafeteria staff do not speak or add always understand English.

Could not agree competetive price for long term booking

Tv didn’t work

Room was very strange - corner.
Breakfast we quite weird - only allowed 2 slices of bacon / not going to make fresh eggs - even if we have 15 mins of breakfast to go.
Bathroom could be updated / split taps in today's world is also outdated.

Needs upgrading a bit

N/a

Could do with more communication regarding how everything works.

No flexibility with the menu for breakfast or dinner. I only wanted cereal for breakfast but had to pay for a full English breakfast. Similar for dinner. I only wanted a main course but had to pay for a full 3 course meal.

The ‘couldn’t give a toss’ reception team.

The room was tired and not terribly clean. Under the toilet seat, the inner rim was brown (until I cleaned it), The enamal on the steel bath is chipped, and there is black mould in the corners. The bath is not a modern one and is very deep, so stepping up into it might be dangerous or even impossible for someone my age but with less agility. The side panel on the bath has obviously seen better days and is delaminating. There was a dirty drain smell when I first stepped into the bathroom, and it took 3 kettles of boiling water and a goodly shot of shower gel down the drain to make it bearable.
In the bedroom, the carpets are tired and dirty. The best thing would be to change them, but even a good wash would improve things.
There was a broken plug socket in the bedroom next to the bed; in all fairness, this was replaced once I mentioned it to the desk staff.
The mattress was lumpy and uncomfortable.
The final straw: the free and fast WIFI refused to get past the login despite many attempts and some additional help from staff.