Sandman Hotel & Suites London Downtown

Hotels
Sandman Hotel Group
7.1 (1054 reviews)
374 Dundas Street , London , ca

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dated furnishings
Safety concerns

Categories

Cleanliness
6.49
Some reviews indicated dirty furnishings and carpets, affecting overall cleanliness perception.
Service
7.96
Front desk staff were friendly, but some issues with assistance concerning payment problems.
Location
7.5
Convenient location near venues but issues with safety and nearby homeless shelter affected perception.
Room Quality
6.45
Reports of dated room furnishings and issues with noise from nearby facilities.
Amenities
7.98
Included breakfast was praised, but some amenities like towels need upgrades.
Value for Money
5.94
High price for the quality of the property given its dated condition.
Food and Beverage
7.49
Breakfast options were appreciated, particularly the included items.
Overall Experience
6.96
Mixed reviews with both positive and negative aspects affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:08

Property Description

Convenient Location
Situated in London, Ontario, Allure Hotel & Suites London Downtown is just a short stroll from the London Convention Center and the Grand Theater, making it an ideal choice for both business and leisure travelers.

Modern Amenities
Experience comfort in every room with a flat-screen cable TV, microwave, refrigerator, and coffee maker. Stay connected with complimentary Wi-Fi and enjoy a delicious continental breakfast to start your day right.

Fitness and Business Facilities
Unwind in the well-equipped gym with top-notch facilities or stay productive at the business center. Valet parking adds convenience to your stay, ensuring a hassle-free experience.

Book now for a memorable stay at Allure Hotel & Suites London Downtown, where convenience meets comfort.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 16 per day.

Location

Guest Reviews

7.1
Based on 1054 reviews
Cleanliness: 6.49
Service: 7.96
Location: 7.5
Room Quality: 6.45
Amenities: 7.98
Value for Money: 5.94
Food and Beverage: 7.49
Overall Experience: 6.96
K
Kozhipadan family_with_children ca
2
Disappointed. Bed bugs.
2026-05-20 via Nuitee
I
Ian couple gb
8
Pleasant stay
Pros:

Location

Cons:

Needs updating a full refurbishment

2026-05-19 via Nuitee
A
Andre solo_traveller ca
10
2026-05-17 via Nuitee
S
Suresh solo_traveller ae
10
2026-05-17 via Nuitee
K
Karine couple ca
10
Pros:

L’emplacement et le personnel

2026-05-17 via Nuitee
C
chantell family_with_children ca
3
Not up to par with sandman expectations
Pros:

Location

Cons:

Beds were uncomfortable. Rooms outdated. Basic amenities not available. No body wash refills just bar soap. There was carpet Beatles. Breakfast was so gross coffee was hot water. Not up to par with sandman .

2026-05-13 via Nuitee
J
JIWON solo_traveller kr
7
Pros:

운서역에서 가깝고 시설은 깨끗함

Cons:

프론트 직원들의 고압적 태도 및 불친절함

2026-05-10 via Nuitee
P
Phil Sutcliffe solo_traveller ca
10
Great stay. Excellent location.
2026-05-10 via Nuitee
C
Cindy solo_traveller ca
6
Pros:

Conveint location

Cons:

The curtains in our room were bolted to the ceiling so we could not close them, was not happy at 6am....woke up because there was an alarm set on the clock, not by us, and then couldn't get back to sleep because it was so bright!!!!

2026-05-09 via Nuitee
M
Mary couple ca
7
The hotel was pretty good. My husband loved the bed, I found it too hard, so depends on your preference. Breakfast was
Pros:

The rooms were clean and close to all amenities

Cons:

Right beside a homeless shelter I believe it was. You are right downtown and there is a lot of homeless, drugs and literally poop in the street. Not the hotels fault and we never felt unsafe. Only other thing was we couldn’t open a window. Felt stuffy and couldn’t air out.

2026-05-08 via Nuitee
R
Rollie couple ca
6
Pros:

price, proximity to downtown, bed

Cons:

proximity to homeless shelter, parking fee for back open parking, early check in fee

2026-05-07 via Nuitee
O
Onwuzulike solo_traveller ca
9
2026-05-06 via Nuitee
F
Frankie couple ca
9
Overall, great stay
Pros:

Close to downtown at a good reasonable rate

Cons:

You look like The shower was a bit dirty still

2026-05-04 via Nuitee
R
Rob solo_traveller ca
8
2026-05-04 via Nuitee
P
Peter couple ca
8
2026-05-04 via Nuitee
E
Edward solo_traveller us
10
2026-05-02 via Nuitee
L
Lisa solo_traveller ca
5
While the price , proximity to downtown , and room amenities are attractive - the safety issue can’t be overlooked.
Pros:

Needed a hotel in London for 2 weeks while my apartment was repaired after a flood , was reasonably priced and the room was a good size with a working kitchen .

Cons:

The location is dangerous and unsafe , was frequently approached by the residents of the neighbouring House of Hope who actively use drugs in front of the building . Without the locked and gated underground parking there is no way to stay there with a car without putting a vehicle at risk . The staff were inconsistent, some were excellent and very organized others were unhelpful and disinterested . Cleaning services were also unreliable, the room was only cleaned 30% of the time it was requested and not thoroughly .

2026-04-29 via Nuitee
A
Adams solo_traveller ca
10
2026-04-27 via Nuitee
M
Margaret couple ca
8
Convenient and comfortable to stay for day surgery hospital trip.
Pros:

We were there for day surgery which worked very well. To reduce stress we left the car at the hotel and took an uber to the hospital. It was quiet, the air conditioning worked well. We had a fridge and microwave. Lots of hot water and a nice bath. I liked that the front desk called to ask if we had everything. Staying there made day surgery easy.

Cons:

The bed was a bit saggy and the pillows too fat

2026-04-27 via Nuitee
A
aragaw bizualem solo_traveller et
10
All are Excellent
Pros:

All are Excellent
All are Excellent
All are Excellent
All are Excellent
All are Excellent

Cons:

No

2026-04-26 via Nuitee