Bournemouth East Cliff by Belvilla

The bar was not stocked well and the showers were awful

No mini fridge or water in a heat wave. Shower was good once hot water came through, but couldn't get to stop dripping once done. Windows are original wooden frame and we're knocking with the slightest breeze at night. Had to put tissue scrunched up between each frame. And curtains were difficult to fully draw.
Towels had a musty smell. Reported to front desk after first night but weren't replaced by evening had to ask for fresh towels which also had same smell.
Parking was extortionate, paid £35 for 2 nights. Not what u expect when paying £229 for 2 nights. Food was served in adjacent hotel so decided not to book breakfast. Had food at lovely local cafes and restaurants instead.

The receptionist at check in wasn't friendly and didn't explain that although we had been upgraded to a suite, the windows did not open due to safety being on the ground floor - which didn't help us sleep very well due to no ventilation and my 2 young children also suffered. We thankfully managed to get a fan from the front desk in the evening, however there was no sympathy at all given. We were also not told that the breakfast would be served in the hotel next door (carlton). The breakfast was basic and tasteless and was not worth the £14.99 we paid each. The room was dated and dusty in places. We were not told at check in that you needed to book to get the room serviced by housekeeping. When the toilet roll finished we were not given any more due to us not booking in with house keeping. I gave up asking the receptionist any further questions because I was made to feel like I was moaning and I caught her giving me a dirty look one time. The hotels location was good, but that was the only good thing I can say about our stay. The receptionist mentioned to another person staying at the hotel that the hotel is just used for the rooms, and nothing else worked - this made sense as the restaurant, swimming pool and bar did not work at the hotel. I was told I had to walk to the other hotel (carlton) to get a drink at the bar.
Overall service was bad, hotel was bad and the only good thing was the location. I will not be staying here again and I think booking.com should be made away of everything as what is available at the hotel is very misleading.

Very disappointing stay, especially considering we booked a suite. The room was in poor condition, with maintenance issues including a damaged bathroom door handle and a loose screw on the floor. My child became trapped in the bathroom and I stepped on the loose screw, which caused injury to my foot.

Our arrival experience was particularly disappointing due to the conduct of a receptionist named Patricia. We felt she was rude, repeatedly interrupted us, spoke over us when we were trying to ask questions, and failed to provide basic information about the hotel. As first-time guests, we were not shown where facilities were located or given a proper introduction to the property, which left us feeling unwelcome.

In contrast, another member of staff, Cemal, was excellent. He was professional, friendly and helpful, and made us feel much more welcome.

There was no housekeeping during our stay, limited amenities, no readily available ice, and we were directed to another hotel building for drinks and services. Hot water took a long time to come through. We were also charged an additional £25 per night for our small dog, which was not clearly disclosed in amount before booking.

Overall, the accommodation did not meet the standard we expected for the price paid, and we left feeling disappointed.

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