Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Uncomfortable beds
Small rooms
Limited breakfast options

Categories

Cleanliness
8.09
Guest feedback indicates that while the hotel is generally clean, some comments about inadequacies in the bathroom ventilation suggest room for improvement.
Service
9.06
Overall feedback reflects excellent service with multiple guests praising the staff's helpfulness and friendliness.
Location
9.1
Multiple reviews highlight the hotel's central location and convenience to attractions, indicating a strong positive sentiment.
Room Quality
7.55
Certain reviews mention small room sizes and uncomfortable beds, suggesting issues with room quality that need addressing.
Amenities
7.58
Some amenities like an elevator and bag storage are appreciated, but additional amenities could enhance the stay.
Value for Money
8.54
Guests feel the hotel offers good value, though some noted limited breakfast options as a small drawback.
Food and Beverage
8.09
The breakfast offerings generally received praise, but there were specific requests for more variety that indicate some dissatisfaction.
Overall Experience
8.36
Overall, guests express satisfaction with their stay, with a balanced mix of positives and some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:09

Property Description

Art Déco Style Interiors and Spacious Terrace
Experience the charm of art déco-style interiors at our hotel, just steps away from Avenida dos Aliados. Relax on our spacious terrace overlooking Porto City Hall.

Comfortable Rooms with Vintage Furnishings
Each room at Pão de Açúcar Hotel boasts double-glazed windows, vintage furnishings, and modern amenities like air conditioning and satellite TV. Upgrade to a room with a terrace for an extra touch of luxury.

Convenient Location and Unique Experiences
Explore Porto's historic centre with ease from our hotel, and don't miss out on visiting our old toy and retro collection. Take a short walk to the Port Wine Cellars for a taste of the famous Port Wine.

Book now to indulge in a memorable stay at Pão de Açúcar Hotel and make the most of your Porto getaway!

Important information:

Any early departure situation must be reported at least 48 hours in advance. If the notification is only done on the same day, there will be a penalty in the amount of the respective day's rate plus the next day's rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 23 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 25 per person per night when using an available cot.
    Children up to and including 17 years old stay for € 55 per person per night when using an existing bed.
    Children up to and including 17 years old stay for € 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 11553 reviews
Cleanliness: 8.09
Service: 9.06
Location: 9.1
Room Quality: 7.55
Amenities: 7.58
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.36
P
Pedro • family_with_children • pt
10
Pros:

Location

2026-07-04 • via Nuitee
M
Marta • solo_traveller • es
10
Pros:

Ubicacion excepcional, un poco antiguo pero limpio y comodo

2026-07-04 • via Nuitee
M
marco • solo_traveller • it
10
2026-07-04 • via Nuitee
O
Olga • couple • es
9
Muy bien
Pros:

Sitio céntrico. Desayuno muy bueno. Un hotel especial, distinto. Cama muy comoda

Cons:

La almohada

2026-07-04 • via Nuitee
A
Agnieszka • couple • pl
9
2026-07-04 • via Nuitee
S
Sarah • solo_traveller • au
9
beautiful Porto
Pros:

up on sixth floor so fabulous verandah with flags and chairs, exciting and wonderful

2026-07-04 • via Nuitee
S
Sophie • couple • fr
6
Bofff
Pros:

L emplacement et le personnel

Cons:

Le confort du lit horrible

2026-07-03 • via Nuitee
T
theo • solo_traveller • fr
10
Je recommande sans hésitation !
Pros:

Les décorations étaient sympa, la chambre était nickel, le personnel très agréable.
La localisation est top !

Cons:

L'odeur dans le hall d'entrée est vraiment désagréable. (odeur de vieille voiture).
Le pommeau de douche est dans un état déplorable (il manque quasiment tout les caoutchouc)

2026-07-03 • via Nuitee
M
Maureen • couple • cl
10
Entretenido
Pros:

Estilo único, muy cómodo

2026-07-03 • via Nuitee
L
Larissa • couple • fr
10
Très bien
Pros:

L'hôtel est très sympathique, malgré qu'on puisse pas faire le checking plus tôt, nos affaires sont directement emmené dans la chambre.
Le lit était très confortable et la salle de bain spacieuse et très bien !

Cons:

Juste trouvé dommage que le dernier étage (bar) ne soit disponible que le soir.

2026-07-03 • via Nuitee
J
JOSE MANUEL • couple • es
4
2026-07-03 • via Nuitee
ΜΑΝΩΛΑ • extended_group • gr
10
2026-07-03 • via Nuitee
S
sinan • family_with_children • be
9
2026-07-03 • via Nuitee
M
Marina • solo_traveller • es
9
Pros:

Ubicación perfecta.

Cons:

Éramos tres y una persona dormía en el sofá cama, q no era muy cómodo.

2026-07-02 • via Nuitee
P
Patel • solo_traveller • us
5
Excellent place for young people. For older and people with disabilities it is not a good place.
Pros:

Location and staff

Cons:

Stairs and lack of a lift.

2026-07-02 • via Nuitee
B
Birkan • couple • ch
8
2026-07-01 • via Nuitee
K
Krisz • solo_traveller • hu
10
2026-07-01 • via Nuitee
T
Tonya • solo_traveller • ie
8
Solo trip in Porto
Pros:

Location was excellent. Staff were really friendly. Roof top bar was a nice area to sit out. Very quirky hotel.

Cons:

No coffee in the room only herbal tea. Room was very small. Breakfast was ok for €12.

2026-07-01 • via Nuitee
G
Giuliana • solo_traveller • it
10
Pros:

Porto è una bellissima città molto caratteristica

2026-07-01 • via Nuitee
M
MARIAM • family_with_children • tn
1
HORRIBLE, A FUIR ABSOLUMENT Frais cachés abusifs et comportement discriminatoire du propriétaire
Cons:

Séjour du 6 au 7 juin. Pour un retard de check-out de seulement 20 minutes, on m'a facturé une pénalité injustifiée de 77,50 € (50% du prix de la nuitée), une règle qui ne figure nulle part dans les conditions de réservation sur Booking et qui ne m'a jamais été communiquée au préalable. Un véritable frais caché.
Lorsque j'ai exprimé mon désaccord et évoqué une réclamation, le manager/propriétaire de l'établissement a adopté une attitude profondément irrespectueuse, refusant tout dialogue. Il a ensuite tenu des propos déplacés en me demandant mes origines et en citant plusieurs pays du Maghreb et du Moyen-Orient, des remarques qui n'avaient aucun rapport avec le litige et qui sont inacceptables.
À cela s'ajoute une chambre avec une forte odeur d'humidité, loin du standard attendu, ainsi qu'une isolation phonique très mauvaise : le bruit était constant et a fortement perturbé notre séjour.
Je ne suis visiblement pas un cas isolé : d'autres clients rapportent également un personnel "carrément inhospitalier et grossier dès l'arrivée et le départ" et une expérience décevante malgré la note affichée de l'hôtel, notamment des problèmes de propreté, de moisissure et de literie inconfortable.
Je déconseille fortement cet établissement, tant pour la qualité du service que pour les pratiques tarifaires douteuses et le comportement du propriétaire.

2026-06-30 • via Nuitee