Sapa Hai Yen Hotel and Apartment

Hotels
8.8 (84 reviews)
12 Thạch Sơn , Sa Pả , vn

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Sauna
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Maintenance problems
Noise disturbances

Categories

Cleanliness
7.93
Some reviews mentioned cleanliness issues, such as unclean linens and poorly maintained rooms.
Service
9.2
Staff were generally described as kind and helpful, although there were some communication difficulties.
Location
9.44
Multiple reviews highlighted the great location, convenient for exploring the area.
Room Quality
7.89
Rooms reported to be spacious but with maintenance issues, and some variations from advertised images.
Amenities
8.42
Some amenities were mentioned positively, but others noted that facilities were old or not functioning properly.
Value for Money
9.38
Many reviews indicated the hotel offered great value given its pricing.
Food and Beverage
8.93
Not much commentary on food and beverage; presumed to be standard quality for this hotel tier.
Overall Experience
9.2
Overall positive experiences reported with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:30

Property Description

Stunning Views of the City
Enjoy breathtaking city views from our terrace and certain rooms.

Convenient Amenities
Relax in air-conditioned rooms equipped with a flat-screen TV, desk, and kettle.

Central Location
Explore nearby attractions such as Sa Pa Lake, Ham Rong Garden, and Sa Pa Bus Station.

To experience all this and more, book your stay at Sapa Hai Yen Hotel and Apartment today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 84 reviews
Cleanliness: 7.93
Service: 9.2
Location: 9.44
Room Quality: 7.89
Amenities: 8.42
Value for Money: 9.38
Food and Beverage: 8.93
Overall Experience: 9.2
S
Shamoon • solo_traveller • mv
10
Pros:

It was huge and right in slcenter of Sapa. Comfortable

Cons:

Entrance is through the shop. So if the shop is closed you need to ring bell and wait till someone answers.

2026-05-27 • via Nuitee
R
Réka • family_with_children • hu
8
2026-05-16 • via Nuitee
E
Estella • couple • gb
5
Good for one night,and misleading pictures
Pros:

Location was great, right in the centre of everything. Staff were friendly and helped us check in very late at night, overall the room was very clean and had good facilities.

Cons:

As other reviews have stated, this is based in a shop. It’s extremely loud, with sounds from reception and other floors coming up the stairs all hours. Bed was extremely hard with weird lumps in it, and creaked a lot. There were no windows either, and the photo on booking.com of the nice view is actually from the restaurant. We also paid for laundry here which came back all screwed up so all our clothes were really creased. This was also the most we paid for laundry in Vietnam!

2026-05-03 • via Nuitee
T
Tammy • couple • au
8
Clean, great location - we would stay here again
Pros:

Location was great near the lake. Easy walking to eateries
We enjoyed our room doors opening to view the street

Cons:

Wasn’t always someone available at reception

2026-04-18 • via Nuitee
A
AmyL123 • extended_group • my
8
Comfortable , convenient and value for money
Pros:

It was open until late. You can still do shopping as it’s ground floor is a mart selling all sorts of souvenirs, bags, clothing etc. washing machine and dryer provided on 7th floor, customer service was helpful and efficient , right in the heart of Sapa central - great place to enjoy night life

Cons:

The apartment rooms felt damp due to weather, mold and lack of ventilation. The kitchen sink could have been cleaned better.. breakfast included means cook yr own as eggs, bread,instant noodles provided

2026-04-04 • via Nuitee
W
Will • extended_group • ph
9
2026-03-28 • via Nuitee
S
Stella • couple • se
4
2026-03-15 • via Nuitee
M
Melanie • couple • fr
5
Les photos ne sont plus du tout contractuelle, on a été surpris de voir en arrivant à l’hôtel que le rez de chaussée éta
Cons:

Humidité dans la chambre et la salle de bain.
Les photos ne sont plus du jour.

2026-03-15 • via Nuitee
X
XuYen • couple • vn
4
Pros:

Trung tâm

Cons:

Phòng k tiện nghi

2026-03-04 • via Nuitee
N
Ngọc Trâm • family_with_children • vn
10
Pros:

Sạch sẽ, gần trung tâm

2026-02-24 • via Nuitee
H
Hanh • couple • vn
10
2026-02-24 • via Nuitee
J
Jonathan • family_with_children • au
9
2026-02-11 • via Nuitee
S
Shore • couple • ca
3
Crap. Avoid.
Pros:

The location was fine.

Cons:

The entire lobby of the hotel was operating as gift shop/knockoff clothing store, and the store wasn't even properly setup so there was stock EVERYWHERE. Our first room was located by the elevator, which conveniently also has an open staircase down to the lobby/hawkers emporium. On the first night we had an awful sleep due to the elevator and the open staircase. The halls are fully tiled so everything echoes. When we finally got back to sleep, we were woken up at 4am by employees talking AND PLAYING MUSIC right outside the elevator. There was only one window in the room... the bathroom. We got moved rooms after the first night. The only window in that room that was funtional opened to a hallway connecting to another room. Neither room looked like the pictures on their listing. Do not recommend staying here.

2026-01-25 • via Nuitee
A
Anna • couple • vn
10
Pros:

Trung tâm, sạch sẽ

Cons:

phòng hơi nhỏ xíu, nhưng không sao

2026-01-19 • via Nuitee
A
Anh • couple • gb
10
Pros:

Ở ngay trung tâm

2026-01-19 • via Nuitee
H
Ha • couple • vn
10
Pros:

Đặt được phòng khuyến mãi giá rẻ, cũng không kỳ vọng nhiều. Nhưng đến ở thấy thực sự vượt kỳ vọng, phòng sạch sẽ, nhân viên lịch sự.

2026-01-19 • via Nuitee
L
long • extended_group • vn
10
2026-01-19 • via Nuitee
T
Trong Hưng • family_with_children • vn
10
2026-01-19 • via Nuitee
V
Vu • couple • vn
10
Beyond my expectations
Pros:

Beyond my expectations — the service and the room were perfect for the price.

Cons:

The stay was too short

2026-01-19 • via Nuitee
A
Anna • extended_group • vn
10
High recommendation
Pros:

Best services l, nice staff. High recommendation

2026-01-19 • via Nuitee