Sapa Hai Yen Hotel and Apartment

Hotels
8.8 (102 reviews)
12 Thạch Sơn , Sa Pả , VN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Maintenance problems
Noise disturbances

Categories

Cleanliness
7.93
Some reviews mentioned cleanliness issues, such as unclean linens and poorly maintained rooms.
Service
9.2
Staff were generally described as kind and helpful, although there were some communication difficulties.
Location
9.44
Multiple reviews highlighted the great location, convenient for exploring the area.
Room Quality
7.89
Rooms reported to be spacious but with maintenance issues, and some variations from advertised images.
Amenities
8.42
Some amenities were mentioned positively, but others noted that facilities were old or not functioning properly.
Value for Money
9.38
Many reviews indicated the hotel offered great value given its pricing.
Food and Beverage
8.93
Not much commentary on food and beverage; presumed to be standard quality for this hotel tier.
Overall Experience
9.2
Overall positive experiences reported with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:30

Property Description

Stunning Views of the City
Enjoy breathtaking city views from our terrace and certain rooms.

Convenient Amenities
Relax in air-conditioned rooms equipped with a flat-screen TV, desk, and kettle.

Central Location
Explore nearby attractions such as Sa Pa Lake, Ham Rong Garden, and Sa Pa Bus Station.

To experience all this and more, book your stay at Sapa Hai Yen Hotel and Apartment today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 102 reviews
Cleanliness: 7.93
Service: 9.2
Location: 9.44
Room Quality: 7.89
Amenities: 8.42
Value for Money: 9.38
Food and Beverage: 8.93
Overall Experience: 9.2
S
Saeed • extended_group • sa
9
Pros:

Location is perfect, staff were wonderful and respectful

2026-09-05 • via Nuitee
B
Ba • couple • vn
5
2026-09-03 • via Nuitee
P
Puteri • extended_group • my
9
2026-08-27 • via Nuitee
T
THUY • extended_group • vn
9
Ok
Pros:

Ok

Cons:

Ok

2026-08-06 • via Nuitee
V
Vương • solo_traveller • vn
9
2026-08-02 • via Nuitee
C
Collins • family_with_children • au
5
Mixed feelings on this property.
Pros:

The property location was fantastic. The apartment was very spacious.

Cons:

Entry to the apartments combined with a shop was interesting.

To get to the master bedroom you had to go through the rock garden. In the second bedroom / bathroom there was an extra area where fake plants had been put on the floor and there were 2 used razors left there.

Was not aware there was no housekeeping for our stay.

We also had some problems with our key cards working as there was a loose wire in the mechanism- this took a while to get fixed and then one of the staff came to our room in her pyjamas at 20:45 to check on it.

2026-07-18 • via Nuitee
H
Hani • solo_traveller • sa
9
Pros:

للامانه المكان ممتاز بالذات لنا كسعوديين او خليجين والشقه واسعه جدا وكبيره وتسع ل 8 اشخاص بالراحه

Cons:

اخذت مني 3 بالميه لاني دفعت بالبطاقه ولكن بينت لها اني غير سعيد بذلك بعدها رجعت لي المبلغ كاش وهذا انا اعتبره لعب بحق الزبون حيث ان بوكنج لم ينص على ذلك

2026-07-12 • via Nuitee
C
Connor • solo_traveller • ie
7
Pros:

Good location and value

2026-07-09 • via Nuitee
N
Nguyet Minh • extended_group • vn
10
Pros:

Căn hộ mình ở rất mới và sạch sẽ. View đẹp, phòng rất rộng.

2026-06-28 • via Nuitee
J
juan Luis • extended_group • es
10
Pros:

Todo perfecto muy recomendable

2026-06-19 • via Nuitee
M
majingga • solo_traveller • kr
8
Cons:

별로 없음

2026-06-09 • via Nuitee
T
Thắng • solo_traveller • vn
10
Pros:

Phòng đẹp, tiện nghi đầy đủ, mới. Dịch vụ tốt, vị trí trung tâm

2026-06-08 • via Nuitee
M
MAN YEE • family_with_children • sg
8
Overall worth a thumb up
Pros:

Spacious rooms

2026-06-06 • via Nuitee
S
Shamoon • solo_traveller • mv
10
Pros:

It was huge and right in slcenter of Sapa. Comfortable

Cons:

Entrance is through the shop. So if the shop is closed you need to ring bell and wait till someone answers.

2026-05-27 • via Nuitee
R
Réka • family_with_children • hu
8
2026-05-16 • via Nuitee
E
Estella • couple • gb
5
Good for one night,and misleading pictures
Pros:

Location was great, right in the centre of everything. Staff were friendly and helped us check in very late at night, overall the room was very clean and had good facilities.

Cons:

As other reviews have stated, this is based in a shop. It’s extremely loud, with sounds from reception and other floors coming up the stairs all hours. Bed was extremely hard with weird lumps in it, and creaked a lot. There were no windows either, and the photo on booking.com of the nice view is actually from the restaurant. We also paid for laundry here which came back all screwed up so all our clothes were really creased. This was also the most we paid for laundry in Vietnam!

2026-05-03 • via Nuitee
T
Tammy • couple • au
8
Clean, great location - we would stay here again
Pros:

Location was great near the lake. Easy walking to eateries
We enjoyed our room doors opening to view the street

Cons:

Wasn’t always someone available at reception

2026-04-18 • via Nuitee
A
AmyL123 • extended_group • my
8
Comfortable , convenient and value for money
Pros:

It was open until late. You can still do shopping as it’s ground floor is a mart selling all sorts of souvenirs, bags, clothing etc. washing machine and dryer provided on 7th floor, customer service was helpful and efficient , right in the heart of Sapa central - great place to enjoy night life

Cons:

The apartment rooms felt damp due to weather, mold and lack of ventilation. The kitchen sink could have been cleaned better.. breakfast included means cook yr own as eggs, bread,instant noodles provided

2026-04-04 • via Nuitee
W
Will • extended_group • ph
9
2026-03-28 • via Nuitee
S
Stella • couple • se
4
2026-03-15 • via Nuitee