Crowne Plaza Alexandria Mirage by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.8 (1680 reviews)
Victor Emanuel square, Ezbet Saad, Sidi Gaber Alexandria Governorate , Alexandria , eg

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Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Self parking (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
See all facilities

Review Highlights

Pros:
Comfort
Great service
Convenient location
Clean rooms
Cons:
Cleanliness issues
Poor amenities
Value for money concerns

Categories

Cleanliness
8.61
Mixed sentiments; some mentions of cleanliness but also complaints about certain areas being unclean.
Service
9.78
Overall positive feedback about the staff being friendly, professional, and helpful.
Location
9.62
Positive comments on convenience and accessibility of the hotel’s location.
Room Quality
9.07
Generally positive remarks about comfort and maintenance of rooms.
Amenities
8.1
Criticisms about the small and unclean pool, alongside some positive remarks about the coffee shop.
Value for Money
8.06
Concerns about pricing related to quality and amenities offered.
Food and Beverage
7.61
Mixed reviews; some breakfasts were praised while others were noted as lacking.
Overall Experience
9.58
Overall enjoyable with specific praises for the staff and comfort, despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:56

Property Description

Luxurious Accommodation with a Variety of Amenities

Convenient Location and Nearby Attractions

Exceptional Services and Facilities Available

Experience the ultimate comfort and convenience at Mirage Hotel & Conference Center in Alexandria. Indulge in air-conditioned rooms with modern amenities, enjoy the outdoor pool and terrace, and savor delicious meals at the on-site restaurant and bar. With a 24-hour front desk, concierge service, and free WiFi, your every need is catered to effortlessly. Explore nearby attractions such as Alexandria Zoo and Cleopatra Beach, and take advantage of the airport transfers for a stress-free journey. Whether for business or leisure, Mirage Hotel & Conference Center ensures a memorable stay in Alexandria.

Book now to elevate your travel experience at Mirage Hotel & Conference Center.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 1680 reviews
Cleanliness: 8.61
Service: 9.78
Location: 9.62
Room Quality: 9.07
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 9.58
M
Mohamed • couple • ae
3
2026-06-06 • via Nuitee
A
abdullah • family_with_children • sa
10
اشكر نفسي على اعطائها استجمام بهذا الفندق الرائع
Pros:

نظافة وأناقة الفندق وفخامة السراير روعة جدا جدا

2026-06-06 • via Nuitee
A
Ahmed • couple • eg
8
جميل - هاديء- راقي
Pros:

الموقع مميز وهادئ وبجوار نادي سموحة العريق موظفي الاستقبال عمرو - روان - شهد تميز في الأداء وحسن التعامل وحفاوة الاستقبال مما جعل إجراءات الدخول سلسلة ومريحة وكان إيجابية للغاية في انطباعنا الأول للفندق .. السرعة في الاستجابة في تنظيف الغرفة وتوفّر المستلزمات

Cons:

نوعية مراتب الأسرة غير مريحة إلى حد ما

2026-06-06 • via Nuitee
Z
Zahra • extended_group • bh
10
Pros:

المكان هادئ وجميل جدا والموظفين كانو جدا لطفاء ومتعاونين وخصوصا
منير ويوسف وروان وشهد

2026-06-06 • via Nuitee
B
Bashar • solo_traveller • jo
10
Amazing
Pros:

Collaborated staff
Nice food
Clean

Cons:

عدد قليل من المرات بكون في ازعاج لما يكون في حفلة بجنب الفندق

2026-06-06 • via Nuitee
A
Abdelftah • solo_traveller • eg
10
2026-06-05 • via Nuitee
H
Hassan • solo_traveller • eg
5
2026-06-05 • via Nuitee
عبدالعزيز • solo_traveller • sa
10
Pros:

الشكر لكل العاملين
وأخص بالشكر فريق الاستقبال كلهم
والاستاذعمرو تحديدا

Cons:

لاشى

2026-06-04 • via Nuitee
P
Payam En Freek • solo_traveller • nl
9
Luxe mooie hotel
Pros:

Heel mooi ingericht. Groot, lux, en bleefd en vriendelijke personeel. Heel goed ontbijt.

Cons:

Koelkast deed het niet. Water in de badkamer liep moeilijk door.

2026-06-04 • via Nuitee
A
AL-HASSAN • solo_traveller • qa
6
Cons:

الجيم يحتاج تنظيف وترتيب

2026-06-04 • via Nuitee
D
Dr.Khaled • couple • eg
1
Very disappointing experience due to unreasonable check-in policies and poor customer service
Pros:

The hotel location is good and the property looks well maintained

Cons:

Despite having a valid Saudi marriage certificate, the hotel refused to recognize it and denied us check-in. This caused significant inconvenience and stress, especially as we were newlyweds. The staff were not helpful in resolving the issue, and the experience was very disappointing.

2026-06-04 • via Nuitee
S
Sameh • solo_traveller • eg
10
2026-06-03 • via Nuitee
S
Saher • couple • eg
8
Cons:

Pay parking and pay more than cost which appear in my book from booking

2026-06-02 • via Nuitee
S
Saher • couple • eg
7
2026-06-02 • via Nuitee
M
Mekawy • couple • sa
3
لم تكن مريحة بسبب نادي سموحة والتمارين من 8 صباحاً إلى منتصف الليل لا تقدر تنام
Pros:

الموظفين

Cons:

الإزعاج الناتج عن نادي سموحه الرياضي المجاور للفندق

2026-06-02 • via Nuitee
M
Mahmoud • couple • eg
9
2026-06-02 • via Nuitee
I
Ibrahim • solo_traveller • sa
9
اشكر الجميع خصوصا موظفين الاستقبال
Pros:

تعامل الموظفين في الاستقبال

Cons:

الموقع

2026-06-01 • via Nuitee
S
souleymane • solo_traveller • fr
9
2026-06-01 • via Nuitee
M
Mohammad • couple • it
10
Very good
Pros:

Location

Cons:

Nothing

2026-06-01 • via Nuitee
F
Faten • family_with_children • eg
1
Pros:

During our stay, our experience was very disappointing and did not meet the standard expected from a hotel of this level.

On the first day, the food served was rotten and not properly cooked. We immediately complained, and although apologies were given, no real action was taken to resolve the issue.

On the second day, we spoke with other guests staying at the hotel and discovered that they had also experienced several complaints regarding the food and service. This raised further concerns about the hotel’s hygiene and overall standards.

In addition, the cleanliness of the room was not satisfactory. When we requested an extra blanket, it was stained and appeared unhygienic.

While the management team did initially apologize and we appreciated their response, there was clear inconsistency in communication. One staff member came to us, apologized, and asked us to delay our checkout so that we would not be charged for lunch. However, our driver was waiting outside to take us back home, and we had to travel, but she delayed us, so our driver had to wait. Later, we were told that the refund or removal of charges was not actually possible, which shows a lack of coordination within the management team.

We never requested a refund for the lunch; however, the situation was handled in a confusing and unprofessional manner, where promises were made and then withdrawn.

Overall, this reflects poor communication between staff and management and a lack of consistency in service recovery.

Unfortunately, this stay was far below expectations and not comparable to the standards of hotels such as Crowne Plaza, which I have experienced in other countries and found to be significantly better.

2026-05-31 • via Nuitee