Velocity KL By PSM Luxury Suites

Hotels
8.4 (87 reviews)
Lingkaran SV1 Sunway Velocity Velocity Residence , Kuala Lumpur , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Unexpected charges
Poor communication

Categories

Cleanliness
7.73
Difficult accessibility and noise issues mentioned in reviews.
Service
9.2
Friendly staff and good support highlighted in the reviews.
Location
9.24
Location is very convenient with easy access to meals and nearby mall.
Room Quality
7.69
Noise issues mentioned, affecting room quality perception.
Amenities
8.72
Amenities not discussed explicitly; assumed standard for this tier.
Value for Money
7.68
Concerns about unexpected charges make value feel questionable.
Food and Beverage
8.73
Food options available, general quality not specifically mentioned.
Overall Experience
8.2
Mixed experiences but overall dissatisfaction with booking process.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:59

Property Description

Prime Location and Nearby Attractions
Experience luxury and convenience at Velocity KL By PSM Luxury Suites, located just a stone's throw away from Berjaya Times Square and other major attractions in Kuala Lumpur.

Modern Amenities and Family-Friendly Atmosphere
Enjoy a comfortable stay in our well-equipped units featuring air conditioning, fully equipped kitchen, and city views. Unwind at the outdoor swimming pool or treat yourself to delicious Chinese cuisine at our on-site restaurant.

Convenient Services and Facilities
From free WiFi and children's playground to 24-hour security and currency exchange services, we ensure a hassle-free stay for all our guests. Book today for a memorable experience in the heart of Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 AM

Location

Guest Reviews

8.4
Based on 87 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 7.69
Amenities: 8.72
Value for Money: 7.68
Food and Beverage: 8.73
Overall Experience: 8.2
M
Mafeitzeral • extended_group • my
9
2026-09-07 • via Nuitee
M
Mafeitzeral • extended_group • my
7
The tv was not working. I was told that technicianwould come the next day but unfortunately nobody came. A bit disappoin
2026-06-05 • via Nuitee
G
Gin • solo_traveller • my
8
Overall is good
Pros:

Safety

Cons:

The bed and pillow smell like not using for a long time

2026-05-27 • via Nuitee
C
Cassie • couple • my
7
Acceptable stay
Pros:

It is very near Sunway Velocity Mall, so it is quite easy to get whatever you need, whether food or shopping. The check-in process is easy. The car park is actually quite close to the lift if you manage to find the correct area to park.

Cons:

The bed is quite far from the TV, so you need to move to the sofa in front of the bed to watch comfortably, which was a bit different from what I expected. You may also need to look around a little to find the building.

2026-04-21 • via Nuitee
Z
Zhuang Qin • family_with_children • my
8
2026-03-27 • via Nuitee
H
Hooi Huat • couple • my
6
2026-01-20 • via Nuitee
Y
Yvonne • family_with_children • my
6
Ok Overall
Pros:

Location, unique themed unit, television ok, dryer & washing machine provided.

Cons:

Dusty air cond, limited toiletries, remote control no battery, hard single bed, sofa bed that's sofa, Oily cups

2026-01-19 • via Nuitee
Z
Zing Siong • extended_group • my
10
Pros:

Very convenient. Just beside the velocity mall.

2026-01-17 • via Nuitee
M
Mafeitzeral • family_with_children • my
10
2026-01-12 • via Nuitee
T
Tai • family_with_children • my
7
2026-01-06 • via Nuitee
B
boronine • solo_traveller • ca
10
2026-01-02 • via Nuitee
R
Ronny Kow • family_with_children • my
7
2025-12-28 • via Nuitee
Z
Zee fang • couple • my
1
Frustration. No professionism in running the property.
Pros:

Did not stay there due to not clear information in the booking and the information provided by the property executive did not telly with my confirmed booking information.
The property executive required me to top up price and request a security of Rm 300, which to me is excessive.
I called the tel nos provided during the booking did not pick up. All these factors made me suspicious of the genuineness of the booking.
I therefore did not comply to the new request and they subsequently cancelled my booking and claimed money from my card.
I have to booked a new hotel through Agoda for my guests.
I am proceeding to make claims for damages.

Cons:

Very upset

2025-11-05 • via Nuitee
S
Stefani • family_with_children • my
5
Cons:

The property owner's operation executive (Ms Fatin) demanding an additional 50% for the stay. Since the booking fees should have been for the full amount, why is there an extra charge? This should be clearly stated on the receipt.

And her service was really bad. When asking for the payment (50% fees) don't reply to messages even after check out, absolutely no basic manners. Please advise the property owner to be cautious when having another executive to handle the check in process.

2025-11-02 • via Nuitee
R
Roxane • family_with_children • ch
5
Mauvais choix pour une escale.
Pros:

Spacieux et quartier sympa

Cons:

Difficile d'accès (acceuil), bruyant ( salle de chauffage dans la chambre)

2025-10-16 • via Nuitee
L
Lee • family_with_children • my
7
Give the support to the customer.
Pros:

The location is very convincing.easy to get a meal and everything in the mall.the staff there are very friendly and good support.

Cons:

The payment term... It is not very transparent and gets confused for me ( no explanation,and just ask me to understand)....hope this can improve.

2025-10-12 • via Nuitee
M
Mafeitzeral • couple • my
9
2025-09-30 • via Nuitee
M
Mafeitzeral • couple • my
10
2025-08-20 • via Nuitee
M
meng fei • couple • my
10
2025-08-06 • via Nuitee
T
Tang • family_with_children • bn
8
2025-08-05 • via Nuitee