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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Allergy-free room
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Television in common areas
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Express check-in
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Horse riding nearby
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Electric bicycle charging station
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Charming Country-house Hotel near Exeter
Tranquil Surroundings: Nestled in the picturesque countryside near Exeter, the Best Western Lord Haldon Hotel offers a peaceful retreat away from the hustle and bustle.
Convenient Amenities: Enjoy the convenience of free parking and Wi-Fi, ensuring a stress-free stay. Indulge in delicious meals made from fresh local ingredients at the on-site restaurant.
Comfortable Accommodation: Each uniquely decorated room exudes country-house charm and features modern amenities. Some rooms boast stunning views of the countryside or the hotel gardens.
Book your stay at the Best Western Lord Haldon Hotel for a relaxing countryside getaway near Exeter.
There is no 24-hour check-in service at the hotel. Please inform the hotel if you are arriving later than 23.00.
Please note, this property hosts on-site wedding functions. Guests may experience some noise/light disturbances. For more information, please contact the property.
There is a pet charge of GBP 15 per pet per night, due on arrival. This is only available in selected Double and Twin rooms. This does not apply for any room upgrades.
For group bookings of 6 or more rooms, different policies will apply.
We charge £15 per stay with 1 dog and £17.50 per stay with 2+ dogs.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 2 years old to 12 years old stay for £15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location and views were good. Ample parking. Breakfast was good, plenty of options - my wife had salmon I had kippers, should have been served with toast, not a problem in doing our own but shows lack of care. Bed was comfortable and room was big.
Very poor road leading into the hotel, looks like a private road or at least the hotel owners can put pressure on to rebuild. Needs some money spent on the interior too - cleaning the carpets leading to the rooms won't be enough.
Staff was friendly.
Struggling with taking luggage up 3 flights of stairs, the room was hot and the fan was noisy and needs replacing. The food was burnt overcooked and did mention this but nothing was said or done. £30.00 for burnt fish and chips
Paul and Val were charming and thoughtful hosts who made my stay extremely pleasant. The hotel is in a beautiful location with well-kept grounds. Good value for money compared with Exeter town centre accommodation.
The hotel is clearly in need of a refurb. Decor and fixtures are showing their age.
First appearances very positive. Heating in room was off. However, room was hot and stuffy, with limited ventilation from window which had to be covered with blind as night-time illumination of external quad meant room was floodlight led to very sleepless uncomfortable night. Room itself in need of attention as holes in wall by headboard and dirty windows. Organised evening meal for just after 8pm left in in bar where we ordered a light snack of sandwiches in the presence of two members of staff. Along with ourselves there were three other couples waiting to be settled in restaurant. After 50 minutes, we were the only ones left waiting when we were informed our food order had been lost, by which time it was too late for my wife to eat. We were informed it would only take a matter of minutes to prepare, but having waited so long we declined and went to bed hungry. At the much anticipated breakfast, my wife ordered salmon and scrambled egg on toast from the menu. Salmon and egg appeared, and when questioned were informed we had to make our own toast which my wife proceeded to do, by which time the scrambled egg was cold. So, in all conscience we can only award one star.
Location
No lift . Very poor approach roads narrow with many deep potholes. Facilities generally dated.
Mooie locatie, prettig personeel. Op een bepaalde manier erg Engels.
Beetje kleurloos en je krijgt het gevoel dat het gebouw liefdeloos gerund wordt door de eigenaar. Bijvoorbeeld verouderd sanitair, toegangsweg vol gaten, ik kan nog even doorgaan.
The gardens were the best part of the stay.
The food was awful, the interior of the hotel was poor and the rooms were in need of a refurb. The carpet in the corridor to the hotel was disgusting and smelt so bad of dogs. This is a dog friendly hotel and we had dogs but I have never experienced such a bad smell of dogs in a hotel.
Wonderful staff, beautiful location and superb room. We didn’t eat in the restaurant so can’t comment about that.
The small lanes to get there 😂.
Everything
A little off the beaten track!
Great staff. Lots of variety.
The shower still had previous guests hair on the wall. Water took ages to warm up so basically had a Luke warm
Shower.
Dinner was fair, the garlic bread did not really taste of garlic.
Other guests finished dinner and left, however when we finished I asked if I needed to sign anything or do they just put it on our room bill, Earlier having a drink in the bar I just signed for them and it was put on the room bill.The reply was I'll just check, then he said No you will have to pay now, which I found strange as no one else had paid. I have stayed in many hotels and drinks / food were always put on my room bill which would be paid when I left.
Our room was terrible, there was no air-con and the heat was at times unbearable, even with the window wide open, the view from the window was of two large oil tanks which are in an enclosed court yard. The building exterior inside the court yard, was in a very poor state with ivy climbing up drain pipes up to the roof.
The curtains had missing rings holding them up. The net curtain was obviously old and at least four inches too short. In the bathroom the toilet roll holder is literally on the wall behind you and level with the bottom of the cistern, so the only place to leave the toilet roll was on the floor. The toilet seat was loose so you had to be careful not to fall off.
The wash basin was really small, and the plug was useless. I filled the sink to have a shave and by the time I had applied shaving cream the sink was completely empty! I had to leave the tap running while shaving. The extractor in the bathroom did not work, and there was no window.
If I was running the hotel I would never have put a guest in that room!
The public areas were fine and looked as the photos on the website, however the room was nothing like the photos, It is in real need of updating, we were glad to leave!
Excellent property and location and staff are amazing 🤩 so nice and helpful very professional a big thankyou to all
Beautiful surroundings
Friendly helpful staff
Very clean
Room was too hot and fan was too small for room
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