Lord Haldon Country Hotel, Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
8.1 (1300 reviews)
Dunchideock , Exeter , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and quiet rooms
Great location
Cons:
Noise from other guests
Heating issues
Inconsistent food quality

Categories

Cleanliness
8.35
Guests appreciated the cleanliness of the rooms but some had minor concerns about the heating.
Service
8.85
Numerous reviews highlight the friendly and helpful staff.
Location
8.35
Convenient for visiting nearby family and quiet country location.
Room Quality
7.45
Some rooms were noted as small and noise issues were reported.
Amenities
7.85
Facilities were considered good though not fully explored during the stay.
Value for Money
8.35
Reasonable prices for what is offered, especially for dog-friendly guests.
Food and Beverage
7.65
Food quality varied, with some dishes not meeting expectations.
Overall Experience
7.95
Guests generally enjoyed their stay despite some minor issues, making it a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:08

Property Description

Charming Country-house Hotel near Exeter

Tranquil Surroundings: Nestled in the picturesque countryside near Exeter, the Best Western Lord Haldon Hotel offers a peaceful retreat away from the hustle and bustle.

Convenient Amenities: Enjoy the convenience of free parking and Wi-Fi, ensuring a stress-free stay. Indulge in delicious meals made from fresh local ingredients at the on-site restaurant.

Comfortable Accommodation: Each uniquely decorated room exudes country-house charm and features modern amenities. Some rooms boast stunning views of the countryside or the hotel gardens.

Book your stay at the Best Western Lord Haldon Hotel for a relaxing countryside getaway near Exeter.

Important information:

There is no 24-hour check-in service at the hotel. Please inform the hotel if you are arriving later than 23.00.

Please note, this property hosts on-site wedding functions. Guests may experience some noise/light disturbances. For more information, please contact the property.

There is a pet charge of GBP 15 per pet per night, due on arrival. This is only available in selected Double and Twin rooms. This does not apply for any room upgrades.

For group bookings of 6 or more rooms, different policies will apply.

We charge £15 per stay with 1 dog and £17.50 per stay with 2+ dogs.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1300 reviews
Cleanliness: 8.35
Service: 8.85
Location: 8.35
Room Quality: 7.45
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 7.65
Overall Experience: 7.95
J
Jill solo_traveller gb
9
Pros:

Beautiful setting and really lovely friendly helpful
Staff

Cons:

The room was really hot however they did supply a fan

2026-07-25 via Nuitee
S
Sandra solo_traveller gb
8
Pros:

Lovely setting

2026-07-24 via Nuitee
J
Johan couple be
9
Prachtige locatie met rust, schitterende uitzichten en een mooie kamer.
Pros:

Fantastische ervaring! Het prachtige domein, de mooie kamer, de rust en het schitterende uitzicht maakten ons verblijf onvergetelijk. Hoewel de tocht naar het hotel als buitenlander wat uitdagend was, was het absoluut de moeite waard. Een extra pluim voor het personeel: van de nachtwacht tot het keukenteam, iedereen was uitzonderlijk vriendelijk, professioneel en behulpzaam. Een echte aanrader! ⭐⭐⭐⭐⭐

Cons:

Ikzelf heb niks aan te merken.

2026-07-24 via Nuitee
J
Julia solo_traveller gb
8
2026-07-23 via Nuitee
D
dawn solo_traveller gb
5
Pros:

The grounds and the staff were amazing.

Cons:

The rooms were not value for money as we did not get what we asked for. The wallpaper was hanging off the walls. There were dust everywhere in the room..

2026-07-23 via Nuitee
J
John couple gb
8
A good place to get away for a few days
Pros:

Location super - very relaxing
Staff great especially Harry.
Food very good
Room very comfortable

Cons:

A little nerve racking driving to the Hotel which is quite isolated.
Shower cubicle could do with upgrading in room 9

2026-07-22 via Nuitee
M
Melanie couple gb
6
A quirky experience but pleasant and good value for money
Pros:

Staff very obliging and helpful. The garden was well maintained although the drive could do with the bushes being cut back. Fascinating history and lovely garden and outlook.

Cons:

It seemed understaffed with one person waiting on tables and working behind the bar and still smiling!! The place had an air of ruin about it and had a Fawlty Towers vibe. We heard from a local that it had been a lovely venue in the past. We couldn't get the shower to work but was told that it worked fine - there seemed to be a bit missing on the lever and no instructions.

2026-07-21 via Nuitee
A
Ann couple be
8
mooi gelegen tussenstop naar Cornwall
Pros:

gastvrije ontvangst, mooi gelegen, lekker eten en hondvriendelijke locatie

Cons:

iets verouderd gebouw maar heel netjes

2026-07-20 via Nuitee
C
Charles couple gb
8
Pros:

Very friendly staff

Cons:

Rooms need bigger fans carpets need replacing

2026-07-19 via Nuitee
M
Michael family_with_children gb
8
Lovely location, super friendly staff, nice food and good value for money.
Pros:

The staff we very helpful and friendly. We had a lovely dinner which was reasonably priced, good quality and generous portions. The hotel is in a lovely location and is a short drive to Exeter.

Cons:

nothing, but future guests may wish to note that the rooms do not have AC (but there was a fan in the room)

2026-07-19 via Nuitee
E
Elizabeth couple gb
10
Very happy
Pros:

All good quality food and service. Hot weather, no aircon so uncomfortable at times. Fan supplied (very dusty) Staff wonderful.

Cons:

Nothing

2026-07-19 via Nuitee
C
card family_with_children gb
7
2026-07-17 via Nuitee
S
Sue solo_traveller gb
6
Beautiful area to stay, hotel pleasant but thats it
Pros:

Set in Beautiful surrounds

Cons:

Outside temperatures were 30 degrees, they did provide fans but the rooms were extremely hot. A lot of stairs, no lift or help offered with cases. Hotel needs need a little TLC, redecorating, new matress on bed

2026-07-16 via Nuitee
D
Dhritiman family_with_children gb
6
Decent no frills hotel - good for a night
Pros:

Does it's job. Clean sheets. Clean toilet. Sufficient parking. Staff were good.

Cons:

It was 30°C and the windows will only open slightly. It was very hot and stuffy. We took two rooms. One room had a fan that didn't work well. They could not replace it with a better one

2026-07-15 via Nuitee
C
Chris solo_traveller gb
2
Would not recommend
Pros:

Peaceful, picturesque location

Cons:

Room really hot and very noisy day and night. Couldn't have the window open because of the noise. Only 1 small fan provided for 2 beds, they were unable to provide another despite saying they could in the guest information directory. Would not change room either. Unhelpful staff. My daughter ended up sleeping on the bathroom floor, as it was marginally cooler!

2026-07-14 via Nuitee
T
Toby solo_traveller gb
9
Pros:

Friendly helpful staff

Cons:

Old fashioned restaurant with pub menu.
Dated and worn bathroom

2026-07-14 via Nuitee
L
Larry couple gb
8
The hotel was accessible to where family were living
Pros:

Peaceful

Cons:

No air conditioning ,had fans but blowing hot air out

2026-07-14 via Nuitee
M
michael solo_traveller gb
8
Pros:

friendly staff great location

2026-07-13 via Nuitee
J
john solo_traveller gb
6
Cons:

The drive way into hotel could have pot holes sorted out

2026-07-13 via Nuitee
T
Tony solo_traveller gb
10
Pros:

Nice and friendly

Cons:

A little out of town

2026-07-12 via Nuitee